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Macy's Philadelphia

Macy's Philadelphia

Macy's Philadelphia
4.5
10:00 AM - 8:00 PM
Monday
10:00 AM - 8:00 PM
Tuesday
10:00 AM - 8:00 PM
Wednesday
10:00 AM - 8:00 PM
Thursday
10:00 AM - 8:00 PM
Friday
10:00 AM - 8:00 PM
Saturday
10:00 AM - 8:00 PM
Sunday
11:00 AM - 7:00 PM
About
Retail shopping in old fashioned elegance, Macy's towering ceilings and century-old architecture is a must-see. Concerts on the St. Louis World's Fair Pipe Organ are performed twice daily.
Duration: < 1 hour
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

Top ways to experience Macy's Philadelphia and nearby attractions

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.

Popular mentions

4.5
4.5 of 5 bubbles469 reviews
Excellent
251
Very good
151
Average
47
Poor
11
Terrible
9

belmonttraveller2015
Sutton, UK42 contributions
1.0 of 5 bubbles
Aug 2022 • Couples
We visited this store twice while on a short vacation in Philadelphia. A famous brand, a famous store, so expectations were high.
Visually, the store is impressive, situated in an ornate open space, which inspires confidence. The quality of the merchandise is generally good.

So what’s the problem?

Answer: the staff. Rude, inattentive and reluctant to provide any assistance, to the point where they actually refuse to serve you - it is quite extraordinary.

We visited twice. On the first occasion, my wife attempted to buy some shoes, approaching a trio of shop assistants in that department. This was obviously the first mistake – they were highly reluctant to cease their own private conversation and she was generally ignored. OK, not great but these things happen.

On a second visit, we managed to find a couple of items that we wished to purchase. no help or assistance offered whatsoever but we queued up behind a lady at the counter, ready to pay. When we got there, the person at the till took one look at us and told us to go to another till. On arriving at this till, we were told to go to yet another till. Eventually, at third time ‘lucky’, someone deigned to serve us. Curiously, however, although the customer in front of us was told that they did not need to pay for a carrier bag, we were informed that we had to pay if we wanted one!

At this point, I asked to speak to the manager. As with so many poorly run businesses, managers are nowhere to be seen. But we hung around, and eventually someone appeared. He was clearly very embarrassed and trotted out various platitudes.

An astonishing experience. There are so many wonderful stores in Philadelphia, run well and which take such a pride in their customer service, which is much appreciated. In our experience, Macy’s is clearly trading on former glories and seems to be adopting an attitude, which is not being challenged, of judging people by their appearance when deciding how and even whether to serve them. What do I mean by ‘by their appearance’? Possibly best say no more - nasty.
Written 3 August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Robert S
Lawrence, KS2,659 contributions
4.0 of 5 bubbles
Aug 2019
The Philadelphia Macy's was originally The Wanamaker Department Store which is a Philadelphia institution. John Wanamaker was a pioneering. innovative personality in merchandising.He is responsible for the Wanamaker organ that dominates the Grand Court in the building.
The store is also known for The Wanamaker Eagle, that led to the popular Philadelphia catchphrase "Meet Me at the Eagle" It is a 2,500 pound sculpture in the Grand Court.
Yes, you can also go shopping here.
Written 16 April 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Roberts69
Northampton, UK18,928 contributions
4.0 of 5 bubbles
Dec 2021
What I loved about Macy's in Philadelphia was the fact that the store has so much history and houses two Philadelphia tourist attractions... The huge Wanamaker pipe organ and the Grand Court Eagle Statue which dates back to 1904 and is famed for the "Meet me at the Eagle" phrase. I was there at Christmas and the decorations at the organ were fabulous. There is plenty to buy here too if looking for a gift. Well worth a visit and do pay the Eagle a visit.
Written 19 January 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Ray W
Aberdeen, UK398 contributions
1.0 of 5 bubbles
Mar 2023 • Couples
While Macy's New York needs a paint and a dust this store needs closed down!

Even BHS was better than this and they shut down!

Homeless People getting washed in the store toliets isn't the best picture to paint tourists visiting the City!

Written 21 March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

P7525GFjohnl
Arlington, TX35 contributions
5.0 of 5 bubbles
Dec 2019
Seemed like a 4 story Christmas pageant with lights, moving figures and music. It was about a 15 minute show and was in a historic feeling setting. The whole store seemed to be rich in history juxtaposed with modern clothing and accessories.
Written 11 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Rooindie
Sioux Falls, SD910 contributions
3.0 of 5 bubbles
Jan 2023
We came to see and hear the organ. The organ is impressive to look at. However, there was no concert, and no information that it wouldn't be. We had looked online before coming, there was no event scheduled to prevent it, and the schedule showing a 5:30 show was listed. In the store was a sign also showing the 5:30 time. We were there from 5:20 to 5:45 and there was definitely no show. There was no sign or anything indicating why or when it would resume again. So that was disappointing, it was the sole reason we came.
Written 14 January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Rachel F
Bloomfield, NJ7 contributions
4.0 of 5 bubbles
Jul 2024 • Family
What a terrific store! So much history in the location. The pipe organ is breathtaking, if only you could get closer to it. It was fun recognizing parts of the store from its filming locations in movies. We want to go back in the winter for their Christmas display that I’ve heard so much about! As a shopper, there were good sales and nice customer service people.
Written 19 July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Leonhkny
Hong Kong, China21,884 contributions
5.0 of 5 bubbles
Dec 2022
A visit to Macy's for holiday shopping is the shared experience of many Americans. The Philadelphia store has a grandeur and opulence comparable to the Herald Square flagship. The Christmas lighting show is a must. Bargains are available at the second floor.
Written 19 December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

David R
4 contributions
1.0 of 5 bubbles
Dec 2022
Don’t bother trying to reach someone there on the phone. An awful “push button” runaround. Eventually I did reach someone with whom I had a tough time communicating. I had a simple question and even that she was unable to answer.
Written 22 December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dafydddragon
6 contributions
2.0 of 5 bubbles
May 2023 • Friends
Very haphazard shop with a lack of staff. The perfume hall was deserted - late Thursday afternoon- and nobody to assist if we had wanted to buy something. Lovely building though with organ music.
Written 19 May 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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MACY'S PHILADELPHIA (2024) All You Need to Know BEFORE You Go (with Photos) - Tripadvisor

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