Carmel Car & Limousine Service

Carmel Car & Limousine Service

Carmel Car & Limousine Service
2.5
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  • NeilAA123
    73 contributions
    Beware of potential overcharging
    We booked a ride for my elderly mother in law. We paid in advance. When she was dropped off the driver tried to get her to pay for the trip again. When we called the office to straighten it out he tried to charge $22 for tolls. There are no tolls on that route. Not nice. Beware.
    Dear Customer, We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required. Sincerely, Carmel team.
    Written 10 July 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited July 2023
    Travelled solo
    Written 8 July 2023
  • debivenega
    3 contributions
    Private transfer to Manhattan
    Ride and driver were good. Waited about 10 minutes for pick up at JFK, but a lot of traffic. Had a contact number for driver and he assured me he was close. Drive was fine. Driver did not speak until the end when I had to pay tip and tolls. Overall, got us to our hotel safe. Was more than I wanted to spend, but would use again.
    Dear Customer, We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future. Sincerely, Carmel Team
    Written 6 October 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited September 2023
    Travelled with friends
    Written 21 September 2023
  • Rachel T
    1 contribution
    Lyft or Uber would have been better
    I wish I didn't have to give a 1 star but after 2 attempts to speak with a manager they have left me no choice! I booked their services for a round trip airport transfer from my hotel for a treat to kick off our vacation. The ride to the airport was by far, one of the worst experiences I have ever had for a car service. They farmed out the service to a taxi company who showed up in his personal Toyota Camry with his items in the back seat pockets. The car was dirty from the ceiling to the floor. The driver was nice enough but did have an odor that I could not overlook or get out of my clothing. This was not anything I would have presented for a car service that was booked as a sedan (1-3 with bags). I am grateful we only had 1 piece of luggage and we fit in the back seat! I am VERY disappointed and even more so that no one has gotten back to me after 2 calls to the company. Their only saving grace and what is giving them a 2 of 5 was the return trip was done well- the driver was professional and presentable in a clean car. I travel often and our company uses car services all the time- I can't recommend this company with the product and service given based on the experience.
    Dear Customer, We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required. Sincerely, Carmel team.
    Written 6 October 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited September 2023
    Travelled as a couple
    Written 4 October 2023
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.

Popular mentions

2.5
1,684 reviews
Excellent
438
Very good
141
Average
109
Poor
130
Terrible
866

A J
Sanger, Texas, United States5 contributions
This could have been a great experience if the third party company had not called within 24 hours of the rental stating their company was requiring me to pay $15 for tolls and tips. Originally the company tried to say the $15 was for tolls and told me to look it up because there was a toll between the airport and my hotel with a fee to get into the airport. So we got off the phone and I looked it up. No toll and the airport only charged $5 if they stayed more than 11 minutes. So he called back and said I can cancel knowing for well I would not get any of my money back because it was within 24 hours of the booking. I asked him to explain the $15 again. This time he said $5 was for entry into the airport and $10 was a tip. I went ahead and paid the $15 because I was forced to pay but the service was not deserving of a $10 tip. After looking further into the $10 ride from the hotel to the airport the original $87 I spent was overpriced. I know better next time.
Written 26 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

aumkathleen
San Francisco107 contributions
Feb 2024 • Solo
Sam arrived ten minutes early and we took the Holland Tunnel to the Newark New Jersey Airport. He was one of the best private airport drivers I have had in many years; he had a great sense of humor, too. He explained the various options to pay for the toll and gratuity. He also checked my flight several times to make sure of the terminal. He made my airport transfer a great experience! Thank you Carmel and Sam.
Written 25 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

allisonlevinsky
New York City, NY53 contributions
Feb 2024 • Family
Horrible! We booked a car and it never showed up. We had confirmed it and many witnesses that it never showed up. Then, to make it worse, not only were all the people inconvenienced and had to find new transportation but the customer service also called us multiple times making up stories that the car was at the address. We had over ten people there and the car was not. Do not use this service.
Written 14 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Customer, We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required. Sincerely, Carmel team.
Written 16 February 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Karl B
1 contribution
Feb 2024 • Family
+
Driver showed up on time, smooth ride. -
-
The driver selected the highest tip rate 30% by himself, showed the specification in Chinese. Total rate +55 USD (tip + road toll) compared to advertised and pre-paid rate.
Written 13 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Customer, We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required. Sincerely, Carmel team.
Written 16 February 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Yttrx S
New York City, NY1 contribution
Jan 2024 • Solo
Here's the deal with carmel limo: they do not refund. They say they refund, but they're lying. Even for cancelled trips, they do not refund, period.

So a bit of advice for anyone who needs to cancel a carmel limo trip-- don't bother waiting for a refund, just reverse the charge on your credit card and let them boo-hoo about it. I wish I'd done that.
Written 8 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Customer, We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required. Sincerely, Carmel team.
Written 10 February 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Graham P
3 contributions
Feb 2024 • Family
My wife and I booked a transfer from Manhatten to JFK. The driver found us in the lobby of our hotel and took our bags to his car. This was, as it turns out, the highlight of the journey. The journey to the airport was frightening. The driver drove erratically, weaving in and out of traffic as well as constantly tailgating other vehicles. The driver also constantly sped whenever an opportunity came about. When we arrived at the airport the driver opened the boot of his car, one of our bags fell out onto the road.
Written 6 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Customer, We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required. Sincerely, Carmel team.
Written 7 February 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Michael B
1 contribution
Jan 2024 • Friends
These guys have no idea at all. Travelled from Australia and instructions were to ring when out of customs- My Daughter and her friend followed instructions and rang - only to be told that the guy had left- Plane got in at 9am the guy was there at 9.05am waited and then left. They think it takes 10 minutes to get through customs- NO IDEA.
My daughter and her friend were left stranded - when i phoned the company they didn't care at all- and said they will have to make their own arrangements - absolute scam - take your money and don't give a rats. DO NOT USE THESE GUYS - UNLESS YOU WANT TO BE STRANDED.
Written 5 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Customer, We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required. Sincerely, Carmel team.
Written 7 February 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Jim Sato
Honolulu, HI4 contributions
Feb 2024 • Solo
Highly recommended. You talk to humans and not machines. They send written confirmations. There is a feature to tell you where and when the driver will arrive. The driver arrived earlier than promised. Honest and friendly.
Written 2 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Customer, We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future. Sincerely, Carmel Team
Written 3 February 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Gerald B
1 contribution
Jan 2024 • Business
Yuan was a great driver. He picked me up within 10 minutes and I had a smooth, comfortable ride home. This is my review but I am awarded $10 Car cash from Carmel for sharing it"
Written 29 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Customer, We appreciate your review, as well as the fact that you took your time to write these comments. We hope that you will continue to use our services in the future. Sincerely, Carmel Team
Written 30 January 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Climber277289
2 contributions
Jan 2024 • Couples
Terrible service. Driver was rude and condescending and called my bag a piece of trash. Didn’t help unload bags and stood there and watched us struggle to carry them.
Written 15 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Customer, We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website and choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required. Sincerely, Carmel team.
Written 30 January 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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Carmel Car & Limousine Service (New York City) - All You Need to Know BEFORE You Go (with Photos) - Tripadvisor

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