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Tourneau TimeMachine

12 E 57th St, New York City, NY 10022-2502
+1 212-758-7300
Review Highlights
Fabulous place with a great staff

I have an antique Rolex which had stopped working. Went to the Rolex repair shop on Fifth Avenue... read more

Reviewed 8 November 2017
new york city

Wouldn't recommend going to Tourneau on 57th St. & Madison. I was looking for a watch and had... read more

Reviewed 21 October 2017
via mobile
Read all 30 reviews
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Tourneau is the preeminent purveyor of fine timepieces, striving to deliver a first class customer experience. As the largest authorized watch retailer in the United States, Tourneau offers an unmatched selection of styles from nearly 100 brands, the largest certified pre-owned watch collection, and expert service & repairs. The Tourneau TimeMachine on 57th Street and Madison Avenue is the flagship location.
  • Excellent13%
  • Very good10%
  • Average3%
  • Poor10%
  • Terrible64%
7 Nov 2017
“Fabulous place with a great staff”
21 Oct 2017
“Attitude ”
Opens in 30 min
All hours
Hours Today: 10:00 AM - 7:00 PM
12 E 57th St, New York City, NY 10022-2502
+1 212-758-7300
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JPMiles / Payback Arrow
JPMiles / Payback Arrow
Reviews (30)
Traveller rating
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1 - 10 of 26 reviews

Reviewed 8 November 2017

I have an antique Rolex which had stopped working. Went to the Rolex repair shop on Fifth Avenue with it hoping they could repair it. Could not do it they claimed. Then went to a local jeweler who said the same thing and tried to...More

Thank NewYorkCityUes
Reviewed 21 October 2017 via mobile

Wouldn't recommend going to Tourneau on 57th St. & Madison. I was looking for a watch and had earlier in the day gone to their branch at 42nd St & 6th Avenue (opposite Bryant Park), where the staff was very helpful but had 2 of...More

Thank mcsc-squared
Reviewed 9 October 2017

I had purchased from Tourneau before (Oris, for my son) and had my old Rolex serviced here. Downstairs had always been fine (Tracy is lovely), but when I we'd gone in upstairs a year ago with my daughter to look at Rolex for her 21st,...More

Thank TruebritSingapore
Reviewed 27 July 2017

I just purchased my third Rolex with Tourneau and sent in my older Rolex for service. The whole experience was so easy and customer service was par excellent! I especially want to thank Monica in sales and Indra and Maria in service and support. I...More

Thank blk992017
Reviewed 16 March 2017

My wife and I were in NYC in 2007 and purchased a beautiful pre-owned Baume & Mercier gold ladies Hampton watch from their agent Ms. Romano. She convinced us to buy by emphasizing Tourneau's lifetime exchange policy, which guaranteed we could use the purchase price...More

1  Thank Q4285XQbb
Reviewed 3 June 2016

I happened to be in NYC with family. I'd already told my wife that I was looking forward to visiting Tourneau as I have a passion for watches. It's a shame that passion is not shared by the staff at this shop. Snobbish, poor product...More

1  Thank Simon K
Erica S, Public Relations Manager at Tourneau TimeMachine, responded to this reviewResponded 6 June 2016

We're sorry to hear about your experience. Can you please provide your contact information so we can follow up with you directly?

Reviewed 17 February 2016

I came here looking to purchase a high-end watch ($10K - $20K) - Panerai. The service here is pretty appalling considering the product that they're selling. The agents' knowledge of the products is lacking - they often contradict themselves or contradict what is posted online...More

1  Thank newy0rker2015
Reviewed 16 October 2015

I ordered my watch repair and it took so longer than expected. Until and unless asking the situation, they never have any respond the status. It is very poor client service and disregard to client voice arrogantly. I never seen the worst attitude to client...More

1  Thank azarashi2015
Reviewed 8 December 2013

Call called to get some basic product information about a brand that they don't carry in Arlington Virginia. The are so rude never let me finish a sentence completely snobby disrespectful and very passive aggressive.

2  Thank Watch G
Reviewed 28 August 2013

I've bought 2 watches from this store (a vintage Patek Philippe and an Omega Seamaster GMT) and have never experienced what some people allege. And I've strolled in wearing plain old jeans or shorts; hardly designer wear. I have never been treated with anything other...More

Thank z3mom
This is the iconic New York that so many visitors
imagine before they visit—spectacular skyscrapers like
the Chrysler Building and Empire State Building,
iconic public buildings like Grand Central Terminal
and the New York Public Library, and the non-stop
hustle and bustle of the city streets. Fifth Avenue is
a shopper's heaven where you can find every kind of
store imaginable, with fashion brands ranging from the
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