Macy's Herald Square
Macy's Herald Square
4
About
From its inception, Macy's Herald Square was a store unlike any other. Over the past 150 years, it has become a true New York City icon. Built in 1902, Macy's Herald Square was the first building to have the modern-day escalator, and it has continued to be a trendsetter. Today, "America's Largest Department Store" covers an entire city block with 11 levels of the latest fashions for you and your home. Macy's offers a full-service Visitor Center on the Mezzanine Level, plus restaurants throughout the store and exciting events almost every day.
Suggested duration
1-2 hours
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The area
Address
Neighbourhood: Tenderloin
How to get there
  • 34th St – Herald Square • 1 min walk
  • 34th St – Penn Station • 3 min walk
Reach out directly
See what travellers are saying
  • Leonhkny
    Hong Kong, China14,203 contributions
    The department store
    Macy's is the representative of department store worldwide. An icon of capitalism and consumerism, the Herald Square flagship has special meaning for both New Yorkers and tourists. Goods are not particularly expensive as anticipated by many. Apart from the vintage escalator, America's largest department store is also famous for ornate Christmas decoration. Do take a look when around.
    Visited December 2022
    Written 11 December 2022
  • holidayhoney65
    Chessington, United Kingdom1,192 contributions
    Macys at Christmas
    We visited Macys to see the famous Christmas decorations and we were blown away. Macys go all out from the building itself, to the windows and the decorations in the store. So much planning and thought has gone into them and they certainly draw a crowd. Well worth a visit if in NY at Christmas time. And of course we did a bit of shopping while we were there, well it would have been rude not to!
    Visited December 2022
    Written 2 January 2023
  • Weary traveler
    Greater London, United Kingdom425 contributions
    Best place to buy clothes
    Great place to get bargains in all departments. Ralph Lauren clothes were good price as were toys You need to come with lot of time as it’s very big store and you must visit all the floors . The staff were all very helpful Will come back when in NYC next time
    Visited December 2022
    Travelled as a couple
    Written 9 January 2023
  • karenCFC
    London, United Kingdom313 contributions
    NOTHING SPECIAL
    Came in to have a look around with the intention of hopefully buying something. A bit of a shambles but I suppose as just after Christmas. More like a jumble sale now. Shop is way too hot and made me want to just get out asap.
    Visited January 2023
    Written 11 January 2023
  • Brucethealien
    20 contributions
    Became our go to place for shopping
    We visited Macys just on a whim as we were passing and it’s famous, we actually ended up picking up a few items we needed and others as gifts for family. I loved the traditional wooden escalators. The cashier/salesman was super friendly and when he heard out English accents he started asking about Halloween in the UK (it was a few days away) and how do we celebrate etc he was explaining about the Macy’s Halloween and New Years parades and how different department stores in the uk are to the US. It actually became our go to place on our trip my Wife actually went there every day of our stay in New York. Prices were a little more than you would pay elsewhere but that’s to be expected although we did find several bargains and reduced items. Would definitely recommend
    Visited October 2022
    Travelled as a couple
    Written 20 January 2023
  • Curtis F
    Easton, Maryland36 contributions
    It's a giant department store.
    Was walking around midtown Manhattan exploring, so decided to check out the largest Macy's in the world. Didn't do any shopping, just walked around taking in the sights. It's a massive store, something like 6 or 7 stories tall and I believe takes up an entire city block.
    Visited February 2023
    Written 6 February 2023
  • coconutugly
    Marbella, Spain1,492 contributions
    I would definitely stay near here again. Great deals and fab shopping
    For me and my wallet this is my favorite shopping store. Such great deals and so much fun indoors . Helpful staff. We were there around Black Friday, so trillions and of people and not enough changing rooms. Definitely would stay near here next time!!!!
    Visited November 2022
    Travelled with family
    Written 6 March 2023
  • Reservarlden
    London, United Kingdom241 contributions
    Step inside and spend spend spend
    The Menswear and Fragrance department were filled with very attentive staff who certainly know customer service. Obviously I did leave a few dollars poorer after selecting some fantastic deals. Always worth a visit when in town.
    Visited April 2023
    Travelled solo
    Written 11 April 2023
  • CathyP1953
    Myrtle Beach, South Carolina1,455 contributions
    NYC Must Visit!!!
    You must go to Macys while in NYC! The wooden escalator is so unique!!! I had to purchase something while in the flag ship store- a pair of earrings!!! I was so impressed with all the shoppers while walking around the huge store. A MUST!!
    Visited April 2023
    Travelled as a couple
    Written 18 April 2023
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.
Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
Popular mentions

4.0
4,903 reviews
Excellent
2,076
Very good
1,596
Average
777
Poor
252
Terrible
206

Emma W
1 contribution
Dec 2023 • Couples
I was so excited to visit Macy’s for the first time in New York. While waiting in line to pay for some items, I reached into my coat pocket to grab my phone. My back was to the other people in line and a Macy’s worker who was walking towards me. The worker had walked into my elbow as I had just reached my phone. As I had apologised as I did not see him walk around the corner, he came up to my face and demanded an apology and I said that I did not see you coming and was reaching for my phone. The Macy’s worker then proceeded to call me a colourful word that starts with C and ends in T. I immediately left and no other worker at the till had asked was I okay as it made me very upset.
Written 5 December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Ags
29 contributions
Nov 2023 • Family
They’ve done a superb job with their Christmas window displays. However, inside was a real disappointment. We found most floors to be messy and staff were unhelpful. The Christmas section was also a real letdown and not what I was expecting. Save yourself the trip and go to Saks.
Written 2 December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

K M
4 contributions
Nov 2023 • Couples
Been here several times over the years and it never disappoints. The Christmas window and internal decorations are stunning. We particularly like how they have embraced the age of the building, keeping the old wooden escalators. We were lucky in hitting black Friday delas and grabbed a bargain. Store workers are really helpful and friendly.
Written 25 November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Quest25732977536
1 contribution
Dec 2022 • Couples
Been awhile since I’ve been but the store was phenomenal! Loved their selection of tree decorations, albeit I actually went before the parade day. LOVED LOVED LOVED the wooden escalators. Store was a joy!
Written 23 November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

NikaNumber1
Royal Oak, MI6,588 contributions
Nov 2023 • Couples
Never been to the Macy's during the holiday season now that I think about it.

It's nicely decorated on the outside for the holidays.

Found a warm and big gray and sequined scarf for other cold days while here in NYC.

Some really vintage wood and narrow escalators on the 4th floor to the 9th floor.

The scarves are on the lower level with the accessories.
Written 4 November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Amy Wonderlust
Buckinghamshire, UK2 contributions
Oct 2023 • Solo
From the UK to NYC... an excellent shopping experience.

I would quite happily describe it as retail nirvana. This iconic store in the heart of New York City offers an excellent shopping experience. The moment you step inside, you're greeted by an impressive array of fashion, beauty, and home goods.

The selection is immense, the staff are friendly and knowledgeable; ready to assist you in any way they can. Plus, the historic significance of this Macy's location adds to the overall charm.

Whether you're a fashion enthusiast, a bargain hunter, or a tourist seeking a quintessential New York experience, Macy's at Herald Square won't disappoint. It's a must-visit destination for shoppers and a piece of New York's vibrant history.

Written 22 October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

The Trusty Trip Gal!
England, UK113 contributions
Sep 2023 • Couples
What a shop!

If I knew that there was going to be so much stuff in this shop I would of brought more holiday spends!

It was raining so we thought we would visit the famous Macy’s! The shop is so big that it doesn’t feel busy! Clothes weren’t too expensive and there was some great deals on!

I wanna come back!
Written 11 October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

maria23192
Manchester, UK5 contributions
Aug 2023 • Family
I love Macy’s as a store and generally staff are pleasant and polite. But today I was rudely spoken to by an assistant when I attempted to check out a rail nearby her. She didn’t even bother to look up from her phone either! Maybe a customer service course is called for🤷🏻‍♀️
Written 5 August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Sam B
London, UK75 contributions
Jan 2023 • Couples
Iconic for sure... but it's just a department store like most others. Cool to see from the outside, not too much excitement on the inside.
Written 15 July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Majella H
2 contributions
Jul 2023 • Friends
In NYC on holidays so of course had to visit Macy’s and it certainly did not disappoint. Only meant to had a look but ended up buying some nice dresses. The cashier Donna on the 5th floor (I think) was so lovely and made us feel to welcomed
Written 13 July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Macy's Herald Square (New York City) - All You Need to Know BEFORE You Go (with Photos) - Tripadvisor

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