Wild Voyager
Wild Voyager
5
Cultural ToursPrivate ToursNature & Wildlife ToursPhotography Tours
Monday
9:00 AM - 6:00 PM
Tuesday
9:00 AM - 6:00 PM
Wednesday
9:00 AM - 6:00 PM
Thursday
9:00 AM - 6:00 PM
Friday
9:00 AM - 6:00 PM
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We curate unique experiential journeys to wilderness hotspots around the world and some unique cultural experiences around Indian subcontinent.
New York City, United States
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.
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5.0
63 reviews
Excellent
58
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2
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1
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Aditya
New Delhi, India20 contributions
Aug 2022 • Friends
We just came back from a wonderful trip exploring the Kenyan wildlife. The Wild Voyager team was amazing from start to finish and delivered as promised. The trip exceeded our expectations.
We were initially hesitant as we bumped into Wild Voyager randomly in our research. But right from the starting, we were impressed by their professionalism and curated packages that gave just enough options for us to play around. They crafted an 8 days’ itinerary from Delhi covering Masai Mara and Amboseli in Kenya suited to our requirements and budget. The team was patient and responsive on iterations. This was followed by info support for vaccines and visa. Post the bookings, they created a whatsapp group and were available throughout the trip to resolve any queries. Special mention to Pratham who helped us plan and book, and Deepak and Lucile for their support during the trip. Kudos to the management for an excellent customer service experience.
We loved our stay at the Olgatuni camp in Masai Mara. The location was apt for wildlife sightings. Raphael and the staff were just great. The food, service and security (Masai warriors) was impressive in a tough terrain (Note: this is a bush camp so set expectations accordingly). Crown Plaza next to the airport was very comfortable for Nairobi stopovers. Sentrim at Amboseli was decent with good facilities (except for charging for drinking water) and a nice deck view of Mt. Kilimanjaro.
The safaris were exceptional specially at the Mara. We saw lions, cheetahs, leopards, elephants, giraffes, hippos, zebras, wilderbeasts, warthogs, gazelle, topi, flamingos and other bird varieties. Our vehicle was a closed land cruiser vehicle (recommended) with an open rooftop which stayed with us for the entire duration. A special note to our awesome safari guide and driver, Mike. He was punctual, knowledgeable and fun spirited. He just took the trip a notch higher.
Thanks to the Wild Voyager team for making our trip special.
We were initially hesitant as we bumped into Wild Voyager randomly in our research. But right from the starting, we were impressed by their professionalism and curated packages that gave just enough options for us to play around. They crafted an 8 days’ itinerary from Delhi covering Masai Mara and Amboseli in Kenya suited to our requirements and budget. The team was patient and responsive on iterations. This was followed by info support for vaccines and visa. Post the bookings, they created a whatsapp group and were available throughout the trip to resolve any queries. Special mention to Pratham who helped us plan and book, and Deepak and Lucile for their support during the trip. Kudos to the management for an excellent customer service experience.
We loved our stay at the Olgatuni camp in Masai Mara. The location was apt for wildlife sightings. Raphael and the staff were just great. The food, service and security (Masai warriors) was impressive in a tough terrain (Note: this is a bush camp so set expectations accordingly). Crown Plaza next to the airport was very comfortable for Nairobi stopovers. Sentrim at Amboseli was decent with good facilities (except for charging for drinking water) and a nice deck view of Mt. Kilimanjaro.
The safaris were exceptional specially at the Mara. We saw lions, cheetahs, leopards, elephants, giraffes, hippos, zebras, wilderbeasts, warthogs, gazelle, topi, flamingos and other bird varieties. Our vehicle was a closed land cruiser vehicle (recommended) with an open rooftop which stayed with us for the entire duration. A special note to our awesome safari guide and driver, Mike. He was punctual, knowledgeable and fun spirited. He just took the trip a notch higher.
Thanks to the Wild Voyager team for making our trip special.
Written 23 August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Subhrajit Samanta
2 contributions
Dec 2022 • Couples
Out first choice for honeymoon was to go to Tromso, Norway and catch the northern lights but the Schengen visa took forever to arrive and we scrapped the plan. The second in our bucket list was to do a great African safari, which is sort of uncommon for a honeymoon trip but we wanted something different.
While researching about this trip we came across wild voyager and started our enquiry. They have been extremely helpful and supportive right from the beginning in customizng and finalizing our itinerary. Pratham from Wild voyager has been instrumental in this and I'm very thankful to have met him. He walked us through every bit and helped us along the way till the very end of the trip.
The trip was excellent to say the least barring few irregularities which really weren't in control of wild voyager. Even then i have to appreciate them especially Deepak for taking even small bit of complaints from us seriously and trying their best to effectively mitigate that ASAP. For example, I wanted to get to Kenya airport at 6.30 a.m but the complementary airport shuttle was at 7 for Crowne plaza nairobi. Deepak called them up and arranged for a shuttle Just for us at the time we wanted (which he didn't have to). I do not intend to make this review long by giving all the examples of how this team made sure we had a great stay but they were as helpful as one can imagine. From the choices of the immaculate hotels and resorts to picking a near perfect guide for the entire tour, they have far exceeded our expectations.
Given it was a pricey affair for a 10 day trip to Kenya we had our reservations and had to take a leap of faith, but Wild voyager proved to be the best decision we could have taken for our honeymoon trip. It was a smooth, beautifully arranged, seamless and great trip (if not one of the best).
I want to thank the entire wild voyager team especially Pratham and Deepak for a job greatly done! You guys have my full recommendation. We'll surely be traveling together that's for sure!
Dr. and Mrs. Samanta
While researching about this trip we came across wild voyager and started our enquiry. They have been extremely helpful and supportive right from the beginning in customizng and finalizing our itinerary. Pratham from Wild voyager has been instrumental in this and I'm very thankful to have met him. He walked us through every bit and helped us along the way till the very end of the trip.
The trip was excellent to say the least barring few irregularities which really weren't in control of wild voyager. Even then i have to appreciate them especially Deepak for taking even small bit of complaints from us seriously and trying their best to effectively mitigate that ASAP. For example, I wanted to get to Kenya airport at 6.30 a.m but the complementary airport shuttle was at 7 for Crowne plaza nairobi. Deepak called them up and arranged for a shuttle Just for us at the time we wanted (which he didn't have to). I do not intend to make this review long by giving all the examples of how this team made sure we had a great stay but they were as helpful as one can imagine. From the choices of the immaculate hotels and resorts to picking a near perfect guide for the entire tour, they have far exceeded our expectations.
Given it was a pricey affair for a 10 day trip to Kenya we had our reservations and had to take a leap of faith, but Wild voyager proved to be the best decision we could have taken for our honeymoon trip. It was a smooth, beautifully arranged, seamless and great trip (if not one of the best).
I want to thank the entire wild voyager team especially Pratham and Deepak for a job greatly done! You guys have my full recommendation. We'll surely be traveling together that's for sure!
Dr. and Mrs. Samanta
Written 28 December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vrishin S
World2 contributions
Dec 2021
Olgatuni was simply awesome! It was our first time in Kenya so we took Wild Voyagers help to create an itinerary to see all the main attractions. Once the proposal came back we also requested them to reorder the dates for certain spots where we wanted to spend more time as well as go visit places that were not on the itenerary for which the WV team was extremely accommodative.
The WV team also handled visas, transport, paperwork and everything so the trip was a breeze!
The highlight was the safari that was a must bang in the middle of the Maara. WV works closely with the Olgatuni camp so they took great care of us!
Jonathan, Chef Samuel, Chef Alvin, Frederick, Guides Joseph and Frederick, each of them went above and beyond - from making custom order of breakfast for us, to chasing cheetah through the Maara for the photo opportunity.
I would recommend that you use WV's services! You can't go wrong with them!
The WV team also handled visas, transport, paperwork and everything so the trip was a breeze!
The highlight was the safari that was a must bang in the middle of the Maara. WV works closely with the Olgatuni camp so they took great care of us!
Jonathan, Chef Samuel, Chef Alvin, Frederick, Guides Joseph and Frederick, each of them went above and beyond - from making custom order of breakfast for us, to chasing cheetah through the Maara for the photo opportunity.
I would recommend that you use WV's services! You can't go wrong with them!
Written 29 April 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Mr. Vrishin, we are delighted to hear about your experience. We look forward to hosting you again in one of our happy places. Cheers!
Team Wild Voyager
Written 19 September 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Shuvra Ganguli
1 contribution
Jun 2022 • Family
Wild Voyager is a really professional tour operator. I generally am a Do-it-yourself when it comes to planning trips domestic or international. This is the first time I relied on a tour operator and my my. Right from the first day of interaction, Ms. Shruti Sharma has been a great guide. From the package selection to the travel guidelines and requirements she has patiently dealt with all my queries.
Wild Voyager has a presence in Nairobi and we were pleasantly greeted on arrival by their Kenyan representative. The transport and drivers were most superior which made our journey most pleasant.
I would recommend Olgatuni Camp anyday for travellers seeking the real feel of Masai Mara. Words fall short, Jackson is an excellent guide and driver who took us on some incredible game drives, whether it was through the wild expanse of the Savannah or river crossing with almost 90 degree slopes. To cap it all, we also met the owner of Wild Voyager and Camp Olgatuni Mr.Alankar Chandra and his wife Ms. Angira. They were superb hosts and we enjoyed our chat sessions with them. The staff at Olgatuni were Masai and their warmth beats the best hospitality chains.
My family will truly remember this lifetime experience of the Masai Mara.
Kudos to Wild Voyager
Wild Voyager has a presence in Nairobi and we were pleasantly greeted on arrival by their Kenyan representative. The transport and drivers were most superior which made our journey most pleasant.
I would recommend Olgatuni Camp anyday for travellers seeking the real feel of Masai Mara. Words fall short, Jackson is an excellent guide and driver who took us on some incredible game drives, whether it was through the wild expanse of the Savannah or river crossing with almost 90 degree slopes. To cap it all, we also met the owner of Wild Voyager and Camp Olgatuni Mr.Alankar Chandra and his wife Ms. Angira. They were superb hosts and we enjoyed our chat sessions with them. The staff at Olgatuni were Masai and their warmth beats the best hospitality chains.
My family will truly remember this lifetime experience of the Masai Mara.
Kudos to Wild Voyager
Written 13 July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Mr. Ganguly, we are delighted to hear about your experience. Your kind words are an encouragement for the whole team. We look forward to hosting you again in one of our happy places. Cheers!
Team Wild Voyager
Written 19 September 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mohan S
7 contributions
Jul 2022 • Friends
It was a wonderful experience in the midst of the Masai mara reserve. Something which anyone who adores wildlife will be completely bowled over. Infact a pride of Lions were just next doors.
The best part was the 24 hours hot shower that was available to wash away the dust of the excellent game drives. Our guide Joseph was so good that he could take up excellent positions to help us get great angles of the wildlife.
The owner, Mr.Alankar, accompanied us in few of our game drives and was so very helpful in guiding us to the right spots and helped us to see all the elusive wild animals. He himself being a photographer was an excellent guide for an amateur photographer like me.
The chefs cooked some amazing stuff for us and we really enjoyed every meal.
The staff and the guards were ever so helpful that it made us feel sad when our trip ended.
Nice location, good food, great staff and excellent owner, what else do you need for your safari to be worthwhile.
Would love to come again and again and again...thanks to the wonderful experience we had in olgatuni.
Special thanks to the manager Mr.Joseph, Grace, Rafael, Joseph the guide and all the others who made this trip so memorable.
The best part was the 24 hours hot shower that was available to wash away the dust of the excellent game drives. Our guide Joseph was so good that he could take up excellent positions to help us get great angles of the wildlife.
The owner, Mr.Alankar, accompanied us in few of our game drives and was so very helpful in guiding us to the right spots and helped us to see all the elusive wild animals. He himself being a photographer was an excellent guide for an amateur photographer like me.
The chefs cooked some amazing stuff for us and we really enjoyed every meal.
The staff and the guards were ever so helpful that it made us feel sad when our trip ended.
Nice location, good food, great staff and excellent owner, what else do you need for your safari to be worthwhile.
Would love to come again and again and again...thanks to the wonderful experience we had in olgatuni.
Special thanks to the manager Mr.Joseph, Grace, Rafael, Joseph the guide and all the others who made this trip so memorable.
Written 4 August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Mr. Mohan, we are delighted to hear about your experience. We look forward to hosting you again in one of our happy places. Cheers!
Team Wild Voyager
Written 19 September 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Shabin S
Kanathur, India1,357 contributions
Nov 2022
It all started by planning a small trip, but by the time we got the inputs and got associated with Wild Voyagers, we were on track which has I wrote a dream fulfilled. Mr Pratham who was the first point of contact of Wild Voyagers gave us a good amt of data and details for us to get convinced and also the privilege's of payment schedules. All began with our landing at Nairobi, we had the vehicle waiting for us to be transported to the hotel.
All schedules were clear from day 01 to end day. WE also got reminders of our day to day activities. a day of roaming in Nairobi followed with our first day into Naivasha, thru the Rift Valley into Masai Mara, was the longest drive but an experience to feel the rough and dusty roads of the national reserves in both the countries. Mr John the driver was giving us inputs of the animal life and its actions and got to see a Kill just 8 to 10 feet away.
Next we drove to Serengeti and so we had to cross over to Tanzania. we got great help from Mr Pratham and Mr Deepak of Wild Voyagers to tackle the last minute request from us for the VIsa. Yes they coordinated and charged us but we were just more then happy with the arrangements. Our shifting thru the borders from one vehicle to the other was just perfect, of course formalities from the authorities etc does take time. WE were handed over to Mr Jerry our driver for the leg of Tanzania. As you say one better then the other, he briefed us of the masaage rides thru the roads of the reserve, indepth knowledge of the roads and at speeds spotting animals was their passion to show it to us. both drivers had the patience to showcase true tourism.
We proceeded to Ngorongoro and there on to Taranguire and ended up at Arusha, we skipped the national park at Arusha=, since we were more then satisfied with our sightings and also we needed some rest for our flight the next day.
A great experience over all from all points of view and we owe it to Wild Voyagers for having made it so memorable.
The properties selected were just fab but i did give a suggestion that some of the properties should instal fans since some of us do get a little closturphobic if their is no Air Movement in the room, but its a suggestions since climates have changed all over the world.
All schedules were clear from day 01 to end day. WE also got reminders of our day to day activities. a day of roaming in Nairobi followed with our first day into Naivasha, thru the Rift Valley into Masai Mara, was the longest drive but an experience to feel the rough and dusty roads of the national reserves in both the countries. Mr John the driver was giving us inputs of the animal life and its actions and got to see a Kill just 8 to 10 feet away.
Next we drove to Serengeti and so we had to cross over to Tanzania. we got great help from Mr Pratham and Mr Deepak of Wild Voyagers to tackle the last minute request from us for the VIsa. Yes they coordinated and charged us but we were just more then happy with the arrangements. Our shifting thru the borders from one vehicle to the other was just perfect, of course formalities from the authorities etc does take time. WE were handed over to Mr Jerry our driver for the leg of Tanzania. As you say one better then the other, he briefed us of the masaage rides thru the roads of the reserve, indepth knowledge of the roads and at speeds spotting animals was their passion to show it to us. both drivers had the patience to showcase true tourism.
We proceeded to Ngorongoro and there on to Taranguire and ended up at Arusha, we skipped the national park at Arusha=, since we were more then satisfied with our sightings and also we needed some rest for our flight the next day.
A great experience over all from all points of view and we owe it to Wild Voyagers for having made it so memorable.
The properties selected were just fab but i did give a suggestion that some of the properties should instal fans since some of us do get a little closturphobic if their is no Air Movement in the room, but its a suggestions since climates have changed all over the world.
Written 16 November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarvesh Garg
5 contributions
Jul 2022
Masai Mara is a dream place for wildlife enthusiasts……Beautiful Landscapes………. And with Wild Voyager’s professional planning and arrangements, everything was so easy even for me as a first time visitor. When I started interacting with Pratham, he ticked all the right points, explained to us every last detail about the trip arrangements and his team really took good care of us. After landing at Nairobi, everything was meticulously planned (stay, food, game drives, pickups, local flights, transfers) and executed till we returned to Nairobi for our return flight. The Driver-Guide Edward took us to excellent game drives and crossings, the staff at Mara Bush Camp, everyone was very courteous, helpful and took very good care of us. Thanks to Wild Voyger for this excellent trip and we surely look forwarded to plan more trips with you in future and I highly recommend them to those planning for wildlife excursions especially in Kenya……Another recommendation: Stay in bush camps if you really want to have a feel of wIldlife close to you……
Written 30 July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Mr. Garg, we are delighted to hear about your experience. Words such as these make our day. We look forward to hosting you again in one of our happy places. Cheers!
Team Wild Voyager
Written 19 September 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Yatish
New Delhi, India179 contributions
Jun 2022 • Couples
Wild Voyager organised our trip to Masai Mara, Kenya. Other than airline reservations they did everything.
Their staff Shruti in Delhi, Venny in Nairobi and Joseph (driver of Land Cruiser) were very friendly. Each person took efforts to organise small details.
The planning of tour at Delhi together with suggested lodges in the Mara was done by Shruti and executed on ground by Venny in Nairobi. Both girls perfected in what they did.
Our Safari was conducted in the Mara by driver and naturalist Joseph. The only two things that could be improved were the Safari Land Cruiser and the soft skills of Joseph. The vehicle was old and had a soft top. The mechanical top that can be opened is far superior. Because the driver cannot get down at any point in the Mara, we were often left with ruthless mid day sun bearing upon us. Although Joseph was very nice to us, he lacked communication skills and preferred to remain quiet. Not the best for a naturalist who needs to conducts tourists.
On the plus side, being a Masai, Joseph had the uncanny skill of locating wildlife and enabled that we saw them all. The elephants and lions were seen in such close proximity that were actually able to understand their feelings. It was top class.
The Sun Downer was outstanding! Having a drink with kebabs at sunset in the wild was an experience beyond words. All put together with tables, liquor and security person as per rules.👏🏼👏🏼👏🏼👏🏼
Their staff Shruti in Delhi, Venny in Nairobi and Joseph (driver of Land Cruiser) were very friendly. Each person took efforts to organise small details.
The planning of tour at Delhi together with suggested lodges in the Mara was done by Shruti and executed on ground by Venny in Nairobi. Both girls perfected in what they did.
Our Safari was conducted in the Mara by driver and naturalist Joseph. The only two things that could be improved were the Safari Land Cruiser and the soft skills of Joseph. The vehicle was old and had a soft top. The mechanical top that can be opened is far superior. Because the driver cannot get down at any point in the Mara, we were often left with ruthless mid day sun bearing upon us. Although Joseph was very nice to us, he lacked communication skills and preferred to remain quiet. Not the best for a naturalist who needs to conducts tourists.
On the plus side, being a Masai, Joseph had the uncanny skill of locating wildlife and enabled that we saw them all. The elephants and lions were seen in such close proximity that were actually able to understand their feelings. It was top class.
The Sun Downer was outstanding! Having a drink with kebabs at sunset in the wild was an experience beyond words. All put together with tables, liquor and security person as per rules.👏🏼👏🏼👏🏼👏🏼
Written 8 June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Mr. Saxena, we are delighted to hear about your experience. We note your feedback humbly and definitely shall work on those. We look forward to hosting you again in one of our happy places. Cheers!
Team Wild Voyager
Written 19 September 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rajeev Arora
4 contributions
Aug 2022 • Family
It was amazing trip. Team Wild Voyager ensured that we get such a lovely experience. Their support and service has been excellent from the start. They provided all information regarding preparation for travel, answered all kind of querries, helped with itinerary. They kept in touch with us almost real time throughout the trip. Itinerary was very well thought after which helped in an amazing wildlife safaries. The hotels themselves were excellent in food, quality of rooms and service. The driver cum Guide, Jonathan, was very knowledgeable, considerate and ensured we had great view of wild life. Overall it was one of the perfect wild life vacation we had .
Written 3 September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Mr. Arora, we are delighted to hear about your experience. We look forward to hosting you again in one of our happy places. Cheers!
Team Wild Voyager
Written 19 September 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Curious09086895925
2 contributions
Nov 2024 • Family
Hi,
Our trip to Masai Mara(5th Nov-7th Nov 2024) was truly wonderful, and we would like to thank you for all the arrangements. The hotel, the food, and especially the game drive were exceptional. A special mention goes to William at Masai Mara, who was an outstanding guide. He was not only knowledgeable but also very passionate about his work. The locations he chose for spotting the wildlife were fantastic, and the jungle breakfast, lunch experience, game drive, and the Masai village trip were unforgettable.
However, we do have some feedback regarding the planning of our trip.
Unfortunately, our sundowner experience was canceled due to improper planning on the part of our trip planner. We had requested Wild Voyager to book our train tickets on October 17 from Mombasa to Nairobi, but we did not receive the tickets until October 25 via WhatsApp, and even later (on October 29) via email, despite sending multiple reminders.
We also asked for confirmation from the hotel several times, but what we received was merely a confirmation from Wild Voyager. Each time, we were told that the hotels were booked and that we should trust the arrangements, which was difficult for us, as our only communication was through phone and email. Despite this, we placed our trust in the process.
However, when it was time for Wild Voyager to trust us, they failed to do so. While we were still in India, they did not ask for payment for the train tickets, which had supposedly been booked on October 17. Instead, they requested payment during our trip on November 6. We asked our trip advisor to trust us and allow us to make the payment after we returned to India on November 9, but they refused. Instead, they advised us to cancel our sundowner program and use that money for the train fare.
This left us in a difficult position, as we were in Kenya and unable to make changes. Wild Voyager should understand that this was a once-in-a-lifetime trip to Kenya for us, and such experiences may not be possible again.
My advice to Wild Voyager is that while it is easy to ask others to trust you, it becomes challenging when the same trust is expected in return. Please do not repeat this with other customers. Because of this miscommunication and mistake, we missed our sundowner experience.
Thank you.
Our trip to Masai Mara(5th Nov-7th Nov 2024) was truly wonderful, and we would like to thank you for all the arrangements. The hotel, the food, and especially the game drive were exceptional. A special mention goes to William at Masai Mara, who was an outstanding guide. He was not only knowledgeable but also very passionate about his work. The locations he chose for spotting the wildlife were fantastic, and the jungle breakfast, lunch experience, game drive, and the Masai village trip were unforgettable.
However, we do have some feedback regarding the planning of our trip.
Unfortunately, our sundowner experience was canceled due to improper planning on the part of our trip planner. We had requested Wild Voyager to book our train tickets on October 17 from Mombasa to Nairobi, but we did not receive the tickets until October 25 via WhatsApp, and even later (on October 29) via email, despite sending multiple reminders.
We also asked for confirmation from the hotel several times, but what we received was merely a confirmation from Wild Voyager. Each time, we were told that the hotels were booked and that we should trust the arrangements, which was difficult for us, as our only communication was through phone and email. Despite this, we placed our trust in the process.
However, when it was time for Wild Voyager to trust us, they failed to do so. While we were still in India, they did not ask for payment for the train tickets, which had supposedly been booked on October 17. Instead, they requested payment during our trip on November 6. We asked our trip advisor to trust us and allow us to make the payment after we returned to India on November 9, but they refused. Instead, they advised us to cancel our sundowner program and use that money for the train fare.
This left us in a difficult position, as we were in Kenya and unable to make changes. Wild Voyager should understand that this was a once-in-a-lifetime trip to Kenya for us, and such experiences may not be possible again.
My advice to Wild Voyager is that while it is easy to ask others to trust you, it becomes challenging when the same trust is expected in return. Please do not repeat this with other customers. Because of this miscommunication and mistake, we missed our sundowner experience.
Thank you.
Written 10 November 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
No questions have been asked about this experience
*Likely to sell out: Based on Viator’s booking data and information from the provider from the past 30 days, it seems likely this experience will sell out through Viator, a Tripadvisor company.