We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The National 9/11 Memorial & Museum

180 Greenwich St, World Trade Center, New York City, NY 10007-0089
+1 212-312-8800
Book In Advance
More Info
US$ 26.00*
and up
9/11 Memorial Museum Admission
More Info
US$ 69.00*
and up
Small-Group Guided 9/11 Memorial Tour with Museum Tickets
More Info
US$ 109.00*
and up
All-Access 9/11 Experience: Ground Zero Tour, 9/11 Memorial and Museum, One...
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
The National September 11 Memorial & Museum is a place of remembrance honoring those who perished in the terrorist attacks of September 11, 2001 and February 26, 1993. The 9/11 Memorial consists of two massive pools set within the original footprints of the Twin Towers with 30-foot waterfalls cascading down their sides. The nearly 3,000 names of the men, women, and children killed in the attacks are inscribed into bronze parapets surrounding the twin Memorial pools. The 9/11 Memorial is open daily from 7:30 a.m. - 9:00 p.m. and is free to the public. The 9/11 Memorial Museum displays monumental artifacts linked to the events of 9/11, while presenting intimate stories of loss, compassion, reckoning and recovery that are central to telling the story of the 2001 and 1993 attacks and the aftermath. It also explores the global impact of 9/11 and its continuing significance. The 9/11 Memorial Museum is open Sun - Thu, 9:00 a.m. - 8:00 p.m., last entry at 6:00 p.m. and Fri and Sat, 9:00 a.m. - 9:00 p.m., last entry at 7:00 p.m. Tickets are required. Open Daily.
  • Excellent77%
  • Very good17%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
Open Now
All hours
Hours Today: 09:00 - 20:00
Suggested Duration: 1-2 hours
180 Greenwich St, World Trade Center, New York City, NY 10007-0089
Financial District
+1 212-312-8800
Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
Reviews (67,369)
Traveller rating
Traveller type
Time of year
  • More languages

1 - 10 of 67,369 reviews

Reviewed yesterday

Bring your tissues. This was a very emotional experience. The museum was very well done and respectful to those most affected by the attack. Would recommended everyone experience this museum.

Thank 68cheryla
Reviewed yesterday

I did not go into the Museum this time (which is excellent and emotional) but did spend time at the North and South pools. Everyone should see this.

Thank DejolaNC
Reviewed yesterday

I went here a year to the day after. Now 15 years later this is an absolute must for everyone, and for $25 its a visit well worth every penny.

Thank Andy D
Reviewed yesterday via mobile

I had visited ground zero following the 911 tragedy when things were still being cleared. This was my chance to see the memorial tribute to those who lost their lives. We had a guide who was fantastic at giving us additional information which made it...More

Thank Cheese2016
Reviewed yesterday via mobile

I couldn't even make it to the museum. We visited the North and South Pools and just stood. The silence in the area is strange considering we are in the middle of the noisiest city ever. Visit, and just remember

Thank Quietincumbria
Reviewed yesterday via mobile

Initially we were going to just see the memorial site but since we had purchased city passes we went in and saw the museum. It was very sad listening to the voices of the people who were directly impacted by the event.

Thank Amy M
Reviewed yesterday via mobile

We walked out depressed, sad, and feeling very patriotic and proud. The recordings, videos, and photos were haunting. Very crowded. But the crowds moved at a good pace to look at everything and take it all in.

Thank jeff p
Reviewed yesterday via mobile

Was able to take our time and walk through the museum and see everything. I would go early in the morning when they open because we went around noon and it was a lot of people. I learned a lot that I didn't know and...More

Thank Tori8903
Reviewed yesterday

Visited 9/11 Museum/Ground Zero. Very somber, but amazing how the people of New York were united as they went through this tragedy. Thankful to all those heroes who responded to help. #FDNY,#NYPD

Thank JustSuperJack77
Reviewed yesterday

I had been to the memorial previously, but this was the first visit to the museum. I had no idea that it was so large and contained so much information. It is a wonderful tribute to those who lost their lives. The tributes to the...More

Thank Pookiepoo216
Financial District
At the southernmost tip of Manhattan, the Financial
District is where New York City began as a center of
commerce. Today, the historic streets and beautiful
setting are complemented by museums, countless
skyscrapers, and the heart of the Financial District,
home to Wall Street and the New York Stock Exchange.
Catch the Staten Island Ferry for an unbeatable view
of the skyline and Statue of Liberty, or sail to Ellis
Nearby Restaurants
O'Hara's Restaurant and Pub
771 reviews
.19 km away
188 reviews
.23 km away
Eataly Downtown
273 reviews
.12 km away
One World Observatory Restaurant
196 reviews
.15 km away
Nearby Attractions
One World Observatory - World Trade Center
15,754 reviews
.19 km away
St Joseph's Chapel Catholic Memorial at Ground Zero
871 reviews
.28 km away
The Oculus
753 reviews
.16 km away
Questions & AnswersAsk a question
Anyone who did Youth & Family tour? How was it? We have 12, 10, 7 year old boys. Guided tour VS Youth & Family tour?
19 June 2017|
Answer Show all 2 answers
Response from QueenBee0301 | Reviewed this property |
I did not take the youth tour. The staff is very useful; and can answer the appropriateness and content.
Frances L
I am doing the Early Access tour into the museum in July. The tour is at 8.15. What time do I need to arrive at the entrance to the memorial to make sure I get to the museum on time. Are there any restrictions on what bags you can take in
19 June 2017|
Answer Show all 9 answers
Response from dduerr2013 | Reviewed this property |
If you already have your ticket arriving at least .30 to get in line with bags, you should be fine. Entrance to the museum is not far from where the tours start. After you go thru security you will go downstairs n collect... More
Hi! 1. How long should I plan to spend at the 9/11 Museum? 2. How long should I plan to spend at the 9/11 Memorial? 3. Should I buy tickets in advance or upon arrival (planning afternoon of Wednesday June 28th, 2017)? 4. Tips? (Never been to NYC before.) Thanks! -Inge C.
19 June 2017|
Answer Show all 3 answers
Response from 38gordon79 | Reviewed this property |
I would suggest about 2 to 2 and a half hours for the museum - don't rush it, it is heartbreaking at times. Buy tickets in advance if you can, although we queued and got in after about 30 mins. I am not aware of any tipping... More