The National 9/11 Memorial & Museum

The National 9/11 Memorial & Museum

The National 9/11 Memorial & Museum
4.5
Speciality MuseumsHistoric SitesPoints of Interest & Landmarks
9:00 AM - 7:00 PM
Monday
9:00 AM - 7:00 PM
Wednesday
9:00 AM - 7:00 PM
Thursday
9:00 AM - 7:00 PM
Friday
9:00 AM - 7:00 PM
Saturday
9:00 AM - 7:00 PM
Sunday
9:00 AM - 7:00 PM
About
Through commemoration, exhibitions and educational programs, The National September 11 Memorial & Museum, a nonprofit in New York City, remembers and honors the 2,983 people killed in the horrific attacks of September 11, 2001, and February 26, 1993, as well as those who risked their lives to save others and all who demonstrated extraordinary compassion in the aftermath of the attacks. 9/11 Memorial, Open Daily, 7-days, 10 a.m. to 5 p.m. 9/11 Memorial Museum, Open Thursday–Monday, 10 a.m. to 5 p.m. Thanksgiving and Christmas: Memorial Only, 10 a.m. to 4 p.m.; Museum Closed
Duration: 2-3 hours
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Admission tickets
from ₹2,826.42
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Plan your visit
The area
Address
Neighbourhood: Downtown Manhattan (Downtown)
How to get there
  • Cortlandt St • 3 min walk
  • Chambers St • 4 min walk
Reach out directly
See what travellers are saying
  • Eyekaytoo
    Leverkusen, Germany3,039 contributions
    5.0 of 5 bubbles
    Glad that we came to pay our respects here
    Back in June, my son and I had taken the PATH train over from New Jersey which ends at the World Trade Center in Lower Manhattan. We obviously took the time to visit both the north and south pools representing part of the memorial of the 9/11 disaster. There were quite a few visitors paying their respects like ourselves. Pools of water fill the footprints of the twin towers. The walls around the pools bear the names of the victims. We just stayed here long enough to soak in the somber atmosphere, reflect on what happened here back then & read many of the names of the victims etched on the sides of the pools.
    Visited June 2023
    Written 27 July 2023
  • Nancy L
    Ellicott City, Maryland81 contributions
    5.0 of 5 bubbles
    Learn About the Day that Changed the World
    The 911 Museum provides a complete understanding of what happened on September 11, 2001 and timelines of events that followed for those who lived it and those who were born afterwards. Personal items. artifacts and remnants of the buildings and planes, as well as actual news footage and phone calls from victims are heart-wrenching. A hall of photos of the missing and reactions to the hallowed site make the events of that day become more meaningful to those who did not have personal connections to the WTC, Pentagon or the flight that was diverted to Shanksville, PA. Parents should judge appropriateness of the museum based on the interest and maturity of their children before taking them through. Rental of headsets to guide the tour is most helpful, as the crowds can impact a visitor's ability to get close enough to read information on each exhibit. Get tickets ahead of time to avoid being disappointed when the museum is sold out.
    Visited July 2023
    Written 28 July 2023
  • SallyPembrokeshire
    Wales, United Kingdom129 contributions
    5.0 of 5 bubbles
    9/11 Memorial & Museum
    It is difficult to put into words how emotional and moving the visit to the 9/11 Memorial and Museum was. In my opinion the best museum/memorial I have ever visited (and the saddest). It was so informative, educational, upsetting and harrowing all rolled into one! Very respectfully set out and conveyed all the facts that happened on that tragic day. The fountains where the twin towers once stood were so beautifully dedicated to all those people that lost their lives and each and every name carved into the metal. Truly heartbreaking. We spent best part of three hours here and visited in peak Summer season so it was busy in the area but the atmosphere was a quiet and sombre one. The sound of the two enormous fountains flowing in the background and a place for reflection. Definitely worth a visit to pay your respects if visiting NYC. The only negative I have was I found it very disrespectful the number of visitors taking photographs inside the museum in certain 'sensitive nature' zones that were clearly signposted 'No photography'
    Visited July 2023
    Travelled with family
    Written 27 August 2023
  • allyfurr
    Higham, United Kingdom117 contributions
    5.0 of 5 bubbles
    A moving place
    A very moving place. I cried for most of the time but I am glad I visited. The museum is very well done and very informative. I went with my 21 year old daughter who wasn't born when this happened, but know about it. She learned so much and was just as upset at what happened. A must visit when in new york .
    Visited April 2023
    Travelled with family
    Written 31 August 2023
  • Greg Harris
    Bronx, New York1,989 contributions
    5.0 of 5 bubbles
    Greg & Kat’s The National 9/11 Memorial & Museum Experience
    The National September 11 Memorial & Museum, also known as the 9/11 Memorial & Museum is a world renowned memorial and museum and a fitting tribute to the tragic events that unfolded on September 11th, 2001, one of the darkest days in America’s history. Both the Memorial & the Museum are located in downtown Manhattan, right near the One World Trade Center and the site of the original Twin Towers. In August of 2023, I brought and treated my wife and myself for a visit to the 9/11 Memorial & Museum. Prior to entering the museum, my wife and I visited and viewed the Memorial, which is accessible and free to the public. The Memorial consists of two large expansive reflecting pools, and they are situated in the locations of the original Twin Towers. Each pool contains the largest man made water fall in North America. Both my wife and I were captivated by the sheer size and scale of the reflecting pools, and felt that the 9/11 victims were beautifully inscribed throughout the memorial. When visiting the museum, my wife and I were quite impressed with the quality and quantity of the multiple exhibits that were featured. They play an instrumental part on relieving the events that happened on 9/11 as well as demonstrate the anguish and despair felt by New York, the nation and the world. The museum features numerous Ground Zero artifacts ranging from wrecked emergency vehicles, recordings of survivors and first responders, pictures of the victims, photographs of the wreckage site and multiple other items. My wife and I were particularly stunned and felt tremendously saddened when seeing the photos of victims jumping out of the Twin Towers and falling to their death. While both of us vividly remember what transpired on that infamous day, the museum does a superb job on providing an eye opening experience of all the events that unfolded, capturing all of the key moments that occurred on that day, its devastating impact on the victims, the city, the nation and the world, and showcasing the subsequent events that followed 9/11. The National September 11 memorial and museum are definitely worth visiting and exploring!!!
    Visited August 2023
    Travelled as a couple
    Written 5 September 2023
  • Paul G
    Limerick, Ireland66 contributions
    5.0 of 5 bubbles
    A place of sincerity and respect or those families who lost loved ones on that terrible day on the 11th September
    Overall a very humbling experience. We first viewed the two footprints of the Ground Zero fountains. The scale of these and the amount of people around these was hard to imagine. The 9/11 museum was nothing I could have imagined. We only had about 2 hours but you could spend a full day walking around looking and reading all of the items and memories on view. I was not prepared for overwhelming amount of emotions. I never saw grown men cry in such a public area but this place really showed all aspects and coverage of that terrible day on the 11th September. I do believe that the people who are responsible for building this museum have done it sensitively and with great respect. It is a place I will return to on my next visit to New York.
    Visited September 2023
    Travelled as a couple
    Written 23 September 2023
  • wrappedinplastic
    Houston, Texas40 contributions
    5.0 of 5 bubbles
    Highly recommend
    Lovely and tasteful tribute to the lives lost on that tragic day. Made me weepy a few times, as it can be emotionally overwhelming, so plan something less somber for afterwards (we went to a Yankees game). Well worth the time and money, but it gets very busy so buy tickets in advance and go early in the day.
    Visited September 2023
    Travelled with friends
    Written 28 September 2023
  • The_Bear_Brigade
    Powmill, United Kingdom154 contributions
    5.0 of 5 bubbles
    Very informative and moving
    This is a deeply moving experience but you need to allow at least two hours here to get the most from it. It’s split really into two parts. The first deals with the building of the twin towers and the second with the events of 9/11 and thereafter. There’s a lot to take in.
    Visited September 2023
    Travelled as a couple
    Written 29 September 2023
  • Expat_Traveler2011
    St. Petersburg, Florida40 contributions
    5.0 of 5 bubbles
    Must see 9/11 Remembrance
    Visited the 9/11 Memorial & museum. Spent almost 5 hours, really took our time, read all displays and saw all exhibits. It was well presented, moving and truly memorialized all who helped and even gave their lives to save so many. One can spend less time if they want for great experience. We rented the headsets which helped to enhance & explain much of the exhibits. Not to miss, for sure!
    Visited September 2023
    Travelled as a couple
    Written 29 September 2023
  • Motisy
    Lincoln, United Kingdom311 contributions
    5.0 of 5 bubbles
    A must do!
    Goes without saying the museum is an experience, a somber one at times however the way that is has been designed is incredible. To incorporate the footprint of the towers into the museum is an amazing piece of design. The effort that has gone into the research and artefacts only adds to its awe.
    Visited October 2023
    Travelled with friends
    Written 4 October 2023
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

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Rich G
Acton, MA2,485 contributions
4.0 of 5 bubbles
Dec 2019
9/11/2001 was a horrific day, and Ground Zero in Lower Manhattan was at the forefront of all the atrocities that took place that day. The museum and park that was built in the years since is a start reminder to all of us, and something everyone should visit at some point in their lives.

However, be prepared to spend a large amount of time there if you plan to visit the museum. Lines, lines, lines. We purchased a ticket online, which turned out to be a mistake, because if it's not from the actual 911 museum website you will pay more AND not be able to skip the lines. Bottom line, with those aftermarket tickets we spent 5 hours at the location until we were done with it. Of that 5 hours, we spent 2 in line waiting for our real tickets (and a time) and another 20 to get in at our appointed time. I don't think there's a way to avoid the line upon arrival, whether you buy tickets on their website or not.

My recommendation: go there, hope for no line, and stand in it to buy tickets.If you go with someone else, you can take turns standing in line while the other(s) go visit the reflecting pools (which take about 15 mins to take in) (and quite impressive).

Once you reach the front of the line, don't be surprised if you have to wait for your starting time (ours was 90 mins after we got our tickets!) So we walked around lower Manhattan until the designated time. We then returned and waited in another line to get in. Phew!

Inside, you'll walk a museum cut into the same square footage that the twin towers were located. You can see the steel beams in the floor which made up the footings, and you can see the bottom walls of the reflecting pools that represent the exact locations of the buildings when they stood. Very impressive.

Located around the museum are artifacts, pieces of steel, actual damaged vehicles used that day, the famous staircase, and a room dedicated to all the fallen souls with everyone's photo and sometimes a short video summarizing their regular lives. Touching.

At the end of the exhibit are even rooms talking about the conspiracy theories about that day, which should be looked at more closely than you might think otherwise.
Written 12 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

OrpingtonGuy
Bromley, UK201 contributions
5.0 of 5 bubbles
Dec 2019 • Couples
9/11 from beginning to end was so emotional the journey through the museum from the photo wall which was very moving and to see the amount of life’s losses and the amount of sadness. The fire engine from the famous pictures of the day was so heart wrenching. Well worth the visit was busy would recommend going to it early as it was very busy and some points was very crowded as I went a round lunch time. The gift shop was very expensive. I would say get your gifts on the Brooklyn bridge itself as there $1 a key ring here prepare to pay $9 for similar item.
Written 1 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

R0H08
Liverpool, UK38 contributions
5.0 of 5 bubbles
Jan 2020 • Couples
We visited here on New Years Eve, we booked our tickets in advance to avoid the huge queues outside. Upon arrival, the building is so secure - all staff were extremely helpful. We went around at our own pace. The whole experience was moving, it is such a beautiful memorial.
Written 5 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

jann
Johnston, IA75 contributions
5.0 of 5 bubbles
Dec 2019
The Memorial Plaza is free to visit and a very sobering reminder of 9/11, but the experience is much enriched by visiting the museum and learning more of the details both of the plaza and of the day itself. Plan ahead to get your ticket online and avoid at least one line (but not avoidable with certain types of multi-attraction tickets). The foundations of the buildings, the videos, and the displays all evoke the powerful memories of the day and a sense of the scope of the event; the room with the pictures of those who lost their lives on 9/11 is almost overwhelming in how it personalizes the tragedy. However, be prepared for crowds that create lines for entry and can make it hard to get close to many of the exhibits unless you are on a guided tour.
Written 12 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Tracy H
Hunt Valley, MD2 contributions
5.0 of 5 bubbles
Oct 2021
The memorial and museum are very nice tributes to the events of 9/11. It doesn't feel exploitative or over the top. It's somber and appropriate to memorialize what happened. We did a self-guided tour and spent about 2.5 hours in the museum, plus some additional time outside at the memorial. We bought tickets in advance online, which I would recommend if you want a tour guide (they sell out) or if you will be there on a busy day. Per the NYC guidelines, they are checking everyone's vaccine cards or negative COVID tests before you can enter.
Written 25 October 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

S1281FRandrewc
Fremont, United States16 contributions
5.0 of 5 bubbles
Mar 2020
We went to see the 9/11 Memorial & Museum on 3/10/2020. The memorial is free but this particular day, admission to the Museum was free though you needed to get there at 4 pm and line up for an admission ticket. The free admission to the museum started at 5:30 pm.

I was really surprised at how many many people came and from where they came from. There were really so many foreign tourists there to see the museum.

It really brought back so many memories of that day but also showed so much more detail that we had never seen or heard of before. There were recordings of conversations from the passengers on the flight that went down in Pennsylvania as they discussed how to overcome the hijackers, accounts from first responders, from people who were in the towers. There were exhibits of remains from the building, the recovert equipment, artifacts from survivors and victims. It really was a lot to take in but definitely worth the time.

We thought that the museum would be closing at 9 pm that day but it turned out to close at 8 pm. We spent 2.5 hours but could not finish by the time they ushered us out of there.
Written 17 March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Jo S
Perth, Australia184 contributions
5.0 of 5 bubbles
Jan 2020
A very well put together museum and exhibition. It was very crowded the day we went- January and cold. A quick hint- even though we had Passes through the Hop on Hop Off bus deal- you still have to stand in a huge line to queue up to redeem them for actual tickets! We discovered the self serve ticket booths close by and bought tickets which allowed us to just skip the queue and go in within 1/2 an hour compared to waiting for probably 3 hours just to purchase tickets from the Sales counters. Madness.
Written 8 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

austinsmrs
Stoney Stanton, UK107 contributions
5.0 of 5 bubbles
Mar 2020 • Friends
Don’t be put off by thinking this is an emotional experience it was truly an amazing museum. We paid around $45 for the audio tour well worth it so you know what you are looking out and story behind it. Arrived at 9am to no queue and venue has a cafe as well and cloakroom is free to store heavy winter jackets and rucksacks (note that I had a thermal on and top and was quite cool walking around). Young lady who took us around was very informative and explained about everything well worth the extra as otherwise don’t think the exhibits tell you much. 8 of us on the tour all felt it was well worth the extra. This tour was just inside though you can pay to be shown around the outside too but we did 9/11 survivors museum tour where an actual person affected by that day takes you round $35 and Chris our guide was on the 82nd floor in North Tower when the first plane crashed into 93rd floor. Anyway back to the museum. After the guided tour you make your own way into the story of 9/11 about the whole day from start to finish including the terrorists and people who lost their life’s and the lessons learnt from terrorist attack in 1993. Very very interesting. Also a bit about rescue dogs but we didn’t do that as 3 hrs in we had read enough. If you carry on outside the museum past ohares Irish bar and keep walking the survivors museum is 5 min walk on right hand side great deli opposite for lunch or breakfast and cake.
Written 11 March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Alysonh90
United Kingdom54 contributions
5.0 of 5 bubbles
Sept 2019 • Solo
I visited the museum as part of a trip to New York. The memorial fountain outside is striking even if you don’t want to pay to go into the actual museum. For the size of the museum and similar museums I have been to I thought the price was very reasonable. Although it is a very deep and moving experience I thought it was very tastefully done and incredibly detailed. The central exhibit did get quite busy so I was shoulder to shoulder at times, which made it a little difficult to see some exhibits. It would maybe have been better if they had held some people back to limit the crowd in here. As someone who didn’t know the detail behind the events of 9/11 I wanted to learn and pay respect at the same time, and overall I left feeling very humble and impressed at the quality of the museum.
Written 12 March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

lisa h
Mission Viejo, CA45 contributions
5.0 of 5 bubbles
Feb 2020 • Couples
my husband and I did the pre open hours tour, I highly recommend this tour it starts at 8am and completely worth it. I remember 9/11 I was in my late 20 on my way to work when this horrific day happened. I wasn’t ready for the range of emotions this tour brought out in me. It’s a beautiful tribute to the Americans, NYPD, FDNY, and ALL those who not only perished, but those who stood strong. It’s a reminder how as a community in time of need we rallied to show we weren’t going to let the terrorist get the better of US!
There aren’t enough words to explain the experience because it’s very individualized.
All I can say is Just Do It!
Written 21 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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