We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Neighbourhoods
Neighbourhoods
Get directions
Address: 180 Greenwich St, World Trade Center, New York City, NY 10007-0089
Phone Number:
+1 212-312-8800
Website
Today
09:00 - 20:00
Open now
See all hours
Hours:
Sun - Sat 09:00 - 20:00
Recommended length of visit: 1-2 hours
Fee: No
Description:

The National September 11 Memorial & Museum is a place of remembrance...

The National September 11 Memorial & Museum is a place of remembrance honoring those who perished in the terrorist attacks of September 11, 2001 and February 26, 1993.

The 9/11 Memorial consists of two massive pools set within the original footprints of the Twin Towers with 30-foot waterfalls cascading down their sides. The nearly 3,000 names of the men, women, and children killed in the attacks are inscribed into bronze parapets surrounding the twin Memorial pools. The 9/11 Memorial is open daily from 7:30 a.m. - 9:00 p.m. and is free to the public.

The 9/11 Memorial Museum displays monumental artifacts linked to the events of 9/11, while presenting intimate stories of loss, compassion, reckoning and recovery that are central to telling the story of the 2001 and 1993 attacks and the aftermath. It also explores the global impact of 9/11 and its continuing significance. The 9/11 Memorial Museum is open Sun - Thu, 9:00 a.m. - 8:00 p.m., last entry at 6:00 p.m. and Fri and Sat, 9:00 a.m. - 9:00 p.m., last entry at 7:00 p.m. Tickets are required.

Open Daily.

read more
Book In Advance
More Info
US$ 26.00*
and up
9/11 Memorial Museum Admission
More Info
US$ 69.00*
and up
Small-Group Guided 9/11 Memorial Tour with Museum Tickets
More Info
US$ 109.00*
and up
All-Access 9/11 Experience: Ground Zero Tour, 9/11 Memorial and Museum, One...

TripAdvisor Reviewer Highlights

Read all 66,009 reviews
Visitor rating
  • 35960
    Excellent
  • 5688
    Very good
  • 1208
    Average
  • 286
    Poor
  • 181
    Terrible
All I can say is Wow

The museum attracts people from around the world. It is an immense space and they have not forgotten anything. While they have large crowds everyone is quiet and respectful of... read more

Reviewed yesterday
Kathie M
,
Scottsdale, Arizona
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

66,009 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 43,323: English reviews
Scottsdale, Arizona
Level Contributor
140 reviews
43 attraction reviews
common_n_attraction_reviews_1bd8 24 helpful votes
Reviewed yesterday NEW

The museum attracts people from around the world. It is an immense space and they have not forgotten anything. While they have large crowds everyone is quiet and respectful of the space. Well worth the 3-5 hours you might spend there.

Helpful?
Thank Kathie M
Houston, Texas
Level Contributor
47 reviews
18 attraction reviews
common_n_attraction_reviews_1bd8 7 helpful votes
Reviewed yesterday NEW via mobile

It wasn't sure what to expect here. It was an amazing tribute to those lost on 9/11. The water memorial and trees surrounding them were so peaceful. There is an emptiness there, a missing presence. The museum is very well done and we learned so much about that tragic day. If you were planning on visiting give yourself some time... More 

Helpful?
Thank cdalmolin
Sydney, Australia
Level Contributor
12 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 15 helpful votes
Reviewed yesterday NEW

A moving experience that is a must see, the pools reflect the solemnity of the site and the museum underneath is quite amazing

Helpful?
Thank Peter H
Level Contributor
8 reviews
Reviewed yesterday NEW via mobile

Just breathtaking. So proud of our country and this memorial. Definitely download the app to guide you. It's unforgettable.

Helpful?
Thank Debbie Hudson D
New York City, New York
Level Contributor
14 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
Reviewed yesterday NEW via mobile

They've done an excellent job collecting stories, photos and artifacts from this horrific day. Everything is displayed beautifully, carefully and compassionately. The space itself is also architecturally interesting. As a neighbor who witnessed the day and volunteered in the days and weeks afterwards, I'm moved and touched by this museum.

Helpful?
Thank Tami K
New York City, New York
Level Contributor
41 reviews
13 attraction reviews
common_n_attraction_reviews_1bd8 34 helpful votes
Reviewed yesterday NEW

Usually we read about tragic events of unbelievable proportions in history books. When 9/11 happened, I was here, on my way to work, near Union Square. For those of us old enough, we remember where we were. The design of the memorial is fitting, water flowing into dark pools that dive into an abyss that mark where the Twin Towers... More 

Helpful?
Thank LSJNewYork
Danbury, Connecticut
Level Contributor
63 reviews
20 attraction reviews
common_n_attraction_reviews_1bd8 44 helpful votes
Reviewed yesterday NEW

Plan on spending a few hours here if you really want to experience the movies along with all the exhibits and information

Helpful?
Thank Nadasguys
Level Contributor
20 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
Reviewed yesterday NEW via mobile

The reflection pool is beautiful and very thought provoking. The span of names representing the people who lost their lives that day was overwhelming. I would definitely recommend anyone to visit the memorial. I personally was not as impressed with the museum. I don't know what I expected. I, in no way mean any disrespect to the ones who lost... More 

Helpful?
Thank Barbara D
Level Contributor
19 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 6 helpful votes
Reviewed yesterday NEW

I have never taken a huge interest in Museum like activities, especially one that involved memories of those whose lives where taken at such tragedy. We were travelling all the way from New Zealand and I knew before even arriving in New York that the memorial was something my family desperately wanted to see as my parents remembering seeing it... More 

Helpful?
Thank Jess G
Mayflower
Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
Reviewed yesterday NEW via mobile

What an amazing memorial and museum. Make sure to plan for 2-4 hours. The museum is extensive and will take some time. Very moving, lots of stories to read with a lot of memorabilia. The memorial is beautifully done. Two pools where the former World Trade Center towers stood. Each pool is the size of the base of the former... More 

Helpful?
Thank Crobbins1277

Travellers who viewed The National 9/11 Memorial & Museum also viewed

 

Been to The National 9/11 Memorial & Museum? Share your experiences!

Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / PAYBACK
50
JPMiles / Payback Arrow
Write a Review Add Photos & Videos

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of The National 9/11 Memorial & Museum and other visitors
189 questions
Ask a question

See all questions (189)

Questions? Get answers from The National 9/11 Memorial & Museum staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?

Staying in Financial District

Neighbourhood Profile
Financial District
At the southernmost tip of Manhattan, the Financial District is where New York City began as a center of commerce. Today, the historic streets and beautiful setting are complemented by museums, countless skyscrapers, and the heart of the Financial District, home to Wall Street and the New York Stock Exchange. Catch the Staten Island Ferry for an unbeatable view of the skyline and Statue of Liberty, or sail to Ellis Island to learn about the vital immigrant history of the city.
Explore this neighbourhood