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Acela Lounge

Penn Station, New York City, NY
+1 646-346-6855
Review Highlights
Could be better

The atmosphere was not what I had in mind at the Acela Lounge at Penn Station on 7/24/17. It... read more

Reviewed 2 weeks ago
Charles V
West Chester, Pennsylvania
via mobile

Dark, dreary. It at least it is away from the crowds. The "snacks" were individual bags of... read more

Reviewed 15 May 2017
Merrick, New York
via mobile
Read all 35 reviews
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  • Excellent0%
  • Very good22%
  • Average50%
  • Poor17%
  • Terrible11%
15 May 2017
25 Aug 2016
“Needs a makeover ”
Penn Station, New York City, NY
+1 646-346-6855
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Reviews (35)
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1 - 10 of 35 reviews

Reviewed 2 weeks ago via mobile

The atmosphere was not what I had in mind at the Acela Lounge at Penn Station on 7/24/17. It definitely needs major updates and services for us first class passengers. Definitely needs more amenities, drinks and food while we wait for our trains, and the...More

Thank Charles V
Reviewed 15 May 2017 via mobile

Dark, dreary. It at least it is away from the crowds. The "snacks" were individual bags of Goldfish, some can sodas and coffee. This was my first time taking the Acela Express and picked first class. I asked the miserable person at the desk when...More

3  Thank Tinyte13
Reviewed 25 April 2017

The lounge is not flash, but it is comfortable enough. But it is more about the service and the convenience. I have taken this service from Boston to NY and then later NY to Washington DC a couple of times. It is brilliant. You turn...More

Thank Tanya M
Reviewed 26 November 2016 via mobile

So many travelers have given the Acela Lounge in New York's Penn Station a pro review and I fail, as a frequent travelers to understand why, although I completely understand the theory of "you reap what you sew"....that said, the Acela Lounge in Penn Station...More

2  Thank Ed W
Reviewed 23 October 2016

I'm disappointed at the general decline in First Class service quality on the Acela, but this particular part of the Acela First Class experience has always been dreadful. This "lounge" is a disgrace to Amtrak. Dark, seemingly always overflowing (last time I was there it...More

Thank Adam H
Reviewed 26 August 2016 via mobile

Had a first class ticket and one of amenities that comes with it is access to the club Acela with one being located at Penn. It's a great place to sit and wait for your train and is away from the loud noise, people etc...More

Reviewed 6 August 2016 via mobile

The Club Acela Lounge is place to get away from the crazy atmosphere that is Penn Station. Yes the place is run down, the decor outdated, but you won't be spending much time in the place anyway. After checking in at the desk, ask the...More

3  Thank Edward H
Reviewed 31 May 2016

I travelled alone with my 11 and 12 year old daughters out of Penn Station on the Acela Express, First Class seating, traveling to Boson from New York. I was nervous about loading in Penn Station (along with all of our luggage), so I booked...More

4  Thank squishdirk
Reviewed 22 April 2016 via mobile

Always mean, and short. Always saying it's too busy. Must be nice to have a subsidized government pension with no performance criteria. I literally hate going in there.

2  Thank Washingtondc_guy_10
Reviewed 15 March 2016

The lounge is fine if yo are just looking for a place to hide and perhaps catch up on some screen work. Obviously there are a lot of places in Penn Station where you can grab a drink and a snack while you watch classic...More

Thank businesstraveler44
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