The rink was great and very reasonable. However the organisation to try and get in was awful. No one knew what was going on and no instructions. Very stressful trying to get in people pushing in. Much better entry is needed. Still enjoyable after all stress

We turned up on Saturday morning to find the day was sold out (5000 tickets sold each day) so booked for the Sunday. Was told gates open at 0930 and skating starts at 1000. We turned up at 0945 and took until 1100 to get in. Queue was a little chaotic. People pushing in. Make sure to complete the waiver before you go. Once in the skate hire area it was very busy. Rink was great, ice good quality, skates were okay (seen better days). Once you got in then they didn't limit time on the ice. Watch out for when the Zamboni is scheduled as the ice closes for 30 mins. Food selection okay. Given it's amazing location this is a venue well worth spending time at - you don't get any more iconic views from an ice rink!

I booked online for a specific date and time. Which was easy enough to do. On arrival you have to complete an accident waiver unless you are not permitted to enter. You also must prove you have had an confirmatory email then a wrist band is given. The man on the line for skates was rude and very dismissive. I had my confirmation of skates as a screen shot, he wanted to genuine email and I was made to step out of the line until it was found. It was like I’d offered him. Or he didn’t like tourists. Staff on the ice just skated as fast as the could unbalancing others and making grooves on the ice. Outside seating could do with heaters. Beautiful views of the city. £110 for 3 people. Overall lovely rink but staff could do with some customer care skills.

Unorganised chaos. Stress full when should be a nice experience. Staff not helpful. Lockers are not the easiest and no tourist knew what they were doing with them. On a plus note the ice was nice and it's pretty big. The views are great. All in all doesn't give the wow factor.

Reading below reviews we must have been lucky. Went here last week, Wednesday morning and arrived at around 1030am. Just paid on arrival and completed the waiver in the queue which was literally 5 minutes long. Didn’t pre book as wanted to see how busy it was on arrival. Got the skates no issues and away we went. Great experience with not a big crowd. Had to vacate the ice for 30 minutes which was a pity for it to be smoothed over again however when waiting you can have a coffee and you can more or less stay as long as you want as far as I can see. Only reason I’m giving 4 stars is charging $25 to hire a plastic skating assistance for a 7 year old is a bit ott considering it had already cost me $130 for skating for an adult and 3 children. Plus I didn’t know I had to do this before I got to the ice so had to go back and spend more money. I also had to give it back when the ice was being sorted which would mean hiring again thereafter. That’s a rip off tbh albeit Rockefeller is more expensive and a quarter of the size and Bryant Park was packed. Overall though probably the highlight of the trip to New York.

Unfortunately our skating was cancelled due to very heavy rainfall, we were unable to rebook for another day as it was the end of our trip. I e mailed the rink and requested a refund and have had confirmation that a refund has been issued, thank you. If ever we are back in NYC we will be sure to rebook.

Booked as family of four for Christmas Day. Getting in was very stressful due to the queues, completing waver, ice skating rental is on a separate ticket to be shown alongside booking ticket( some people had forgot they needed to book ice skates which delayed their entrance). The rink is cleared regularly ( every 90 mins) so people would have just got on the rink & then be told to get off again. You receive an email on the day which comes a little to late but is very informative & our top tip is to read it carefully especially regarding waver. Also queue at least an hour earlier than your booking time as just because you booked at 13:99 hrs does not mean you will get in at that time. If you have anything booked after the ice skating leave many hours between. You can get a locker to put your belongings in & is about $ 7 dollars or £6. Once you are on the ice it is magical & the children loved it. Great memories if you can get over the stress beforehand !!

Have two lines, one for ticketed people, non ticketed. More signage at entranceway letting people know what's being scanned. Eg. Waiver, tickets, rental QR. Reserved times should be just that, don't get in line if you aren't scheduled in next hour. Same line for everyone regardless of time basically since took so long to get in. We stood in line from 11 to 12, stood in another line for skates. Finally made it to the rink around 12:25 only to get off at 12:30 for Ice prep. Ran out of penguin rentals. Not a well oiled machine for the price.

There are some negatives as pointed out by alot of other reviews, queues are long and the whole process of getting tickets, filling in waivers and getting skates and lockers is the most disorganised mayhem I've witnessed. With some organisation it really could be seemless. BUT once out on the ice it was everything we'd hoped it would be, making memories with our teenagers spending Christmas day ice skating in Central Park, the only downside was when they clear the ice, as when it's time to get back on it takes ages to get everyone back on the ice, maybe having two entrances onto the ice would be beneficial.

So the concept is great, it’s such a pretty place and obviously a bucket list thing to do when you’re visiting NYC. However, the staff are as miserable as sin (apart from a lovely gentlemen that showed us where to go, and a lovely lady behind the kiosk that advised me about the frames for kids to hold onto). Honestly, the rest of the staff clearly don’t want to be there and are just miserable and rude. Myself and my husband took our 11 year old daughter. Only one of us was allowed to supervise her, so my husband had to sit outside and watch from a far (or pay an entrance fee even though he wasn’t skating). Lovely place to be, just spoiled by the atmosphere and blatant rip off prices.