We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Review Highlights
Great help, tons of lit

Wow, the people working here are super friendly and extremely knowledgeable of all things Cali... read more

Reviewed 22 September 2018
Albuquerque, New Mexico
via mobile
Go Here for Help

We stopped in at the California Welcome Center on the 2nd floor at Pier 39. The women working there... read more

Reviewed 12 May 2018
Joan H
Read all 36 reviews
All photos (10)
Full view
Traveller Overview
  • Excellent60%
  • Very good8%
  • Average13%
  • Poor11%
  • Terrible8%
2 Oct 2018
“Buy your tickets direct from attractions not Welcome Centre”
22 Sep 2018
“Great help, tons of lit”
Local Weather
Powered by Weather Underground
39 Pier, San Francisco, CA 94133-1006
+1 415-981-1280
Improve This Listing
Top Selling Tours & Activities in and around San Francisco
from US$ 94.50
More Info
from US$ 192.50
More Info
from US$ 61.20
More Info
from US$ 55.00
More Info
Reviews (36)
Filter reviews
30 results
Traveller rating
Traveller type
Time of year
More languages
See what travellers are saying:
Updating list...
1 - 10 of 30 reviews
Reviewed 3 October 2018 via mobile

We visited be Welcome Centre just to get some info about the San Fran Dungeons, and the guy behind the counter DJ Paul was very helpful, polite and engaged. He advised us we’d get a great deal by combining both the Dungeon’s and Madame Tussaud’s...More

Date of experience: October 2018
Thank Cullen H
Reviewed 22 September 2018 via mobile

Wow, the people working here are super friendly and extremely knowledgeable of all things Cali. Tons of literature, pamphlets, maps and even coupons. All this in the heart of pier 39

Date of experience: September 2018
Thank brucep460
Reviewed 17 May 2018

The people at the california welcome center made me feel very unwelcome. They were unfriendly and did not help me at all. The brochures are great though. I went there with my sister to get advise and information on the places we wanted to visit....More

Date of experience: May 2018
Thank valentina1542018
Reviewed 12 May 2018

We stopped in at the California Welcome Center on the 2nd floor at Pier 39. The women working there were personable and professional. Katrina provided us with directions, maps,suggestions for tours and other helpful hints for navigating the area. If you need help finding your...More

Date of experience: May 2018
Thank Joan H
Reviewed 6 March 2018

I was in San Francisco for one day (flying home overnight, so no hotel) and needed to store my luggage. The California Welcome Center was the perfect place to do it! I arrived at 9:30 and they charged me $5 to store my bag until...More

Date of experience: March 2018
Thank Carl_D77
Reviewed 19 April 2017

We visited the Welcome Centre on April 9 (located on Pier 39 in SF) to inquire about visits to Alcatraz and to see a SF Giants ballgame. Big kudos to Hailey Ashcroft! She was very helpful: assisted us by buying ballgame tickets on-line; searched for...More

Date of experience: April 2017
Thank Bonhom52
Reviewed 4 October 2016

We needed a place to store our luggage for the day before heading out to the airport and we didn't have a car or a hotel in SF. For $5 you can store your bag until 6:45pm. A great service for day travelers! I wish...More

Date of experience: October 2016
5  Thank igirlsd
Reviewed 26 September 2016

We took our bags to the Welcome Centre after returning to San Fran on a cruise. Greeted with a smile by Landis who was very friendly and helpful, nothing seemed too much trouble. He took our bags, gave us some advise on what to see...More

Date of experience: September 2016
1  Thank Sandra A
Reviewed 8 September 2016

The California Welcome Center is located at Pier 39 and on the upper level platform. I popped into the California Welcome Center while strolling through Pier 39. Yes, the place does give information and help with planning, maps etc. but after watching the staff for...More

Date of experience: May 2016
Thank FormerCaliBoy
Reviewed 15 August 2016

The weltcome Center is a great place especially for 1st timers to get maps, coupons & great advice on how & when best times to see all the great atractions the city has to offer.

Date of experience: July 2016
Thank Christopher W
View more reviews
Nearby HotelsSee all 234 nearby hotels
Hyatt Regency San Francisco
5,184 reviews
.21 km away
Hotel Vitale, a Joie de Vivre hotel
1,918 reviews
.23 km away
Hotel Griffon - A Greystone Hotel
1,090 reviews
.34 km away
Harbor Court Hotel
1,676 reviews
.36 km away
Nearby RestaurantsSee all 6,311 nearby restaurants
Acme Bread
220 reviews
.04 km away
Hog Island Oyster Company
2,050 reviews
.06 km away
Humphry Slocombe
260 reviews
.04 km away
Blue Bottle Coffee
561 reviews
.03 km away
Nearby AttractionsSee all 1,956 nearby attractions
Ferry Plaza Farmer's Market
473 reviews
.07 km away
Ferry Building Marketplace
6,707 reviews
.07 km away
Port of San Francisco
34 reviews
.17 km away
Pier 24 Photography Museum
19 reviews
.10 km away
Questions & Answers
Get quick answers from California Welcome Center staff and past visitors.
Note: your question will be posted publicly on the Questions & Answers page.
Posting guidelines