Westin St. Francis (hotel)
Westin St. Francis (hotel)
4.5
Points of Interest & LandmarksArchitectural Buildings
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The area
Address
Neighbourhood: Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theatres in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
How to get there
  • Powell St • 5 min walk
  • Powell St • 5 min walk
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Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.


4.5
41 reviews
Excellent
25
Very good
12
Average
2
Poor
0
Terrible
2

Stacey L
1 contribution
Oct 2023 • Family
The hotel lobby fall decorations were AMAZING!!! So ascetically pleasing when you walk-in. The hotel is conveniently located in Union Square with great shopping within walking distance, the trolley stations are near the entrance of the hotel and drop off from the trolley at the front entrance. The smell and cleanliness of the facility were superb, from the bellman, staff at the Oak Room for breakfast and our room attendant was extremely kind and made our room welcoming. We had an unfortunate experience at check in, But a special thanks to Carly at the front desk who helped turn our frown upside down, her kindness and professionalism made our experience more enjoyable, her assistance with management help resolve the problem in a timely manner. Thank you to Carly for an amazing experience at such a beautiful facility. I hope she continues to strive to greatness and success in her position as a front desk representative.
Written 29 October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Ira Z
Las Vegas, NV1 contribution
Jul 2023 • Couples
The concierge, Jeff, Aquino was wonderful!
Hook me up a good concise information of the area, and was very courteous and very approachable. This man deserves a raise, and I happy to see him again.
Written 18 July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

seniortraveler
St Martin / St Maarten91 contributions
May 2023 • Business
What a lovely breakfast I had at the Oak Room off the lobby of the St. Francis hotel!

The room is beautiful, quiet, peaceful atmosphere. The service was quick and expert. At no point did I feel rushed.

I ordered off the menu rather than helping myself at the buffet. I got a good sized bowl of oatmeal and the "add-ins" each came in a sweet little bowl of its own. I ordered coffee and got a whole pot so I could have refills at my own pace.

I'm going to eat breakfast here (the only meal they serve) daily for the rest of my stay.
Written 21 May 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

E H
Atlanta, GA49 contributions
Aug 2022
I stayed in the Tower building. The hotel is beautiful and well located. Our room was spacious and very comfortable (bed, really nice bathroom, great view from the 30th floor). Great very large gym which I really appreciate - some hotels have small workout rooms and you have to wait for equipment - not the case at this hotel. Suggestions for improvement - there is no place to sit in the lobby unless you are eating at the cafe, and in the evening the cafe closes and you are not allowed to sit at the tables (I was asked to leave one night when I was working on my laptop at an empty table). There are no couches or seating areas or anywhere to sit at all in the lobby, it is just for passing through. Also when I arrived it was late at nite (flight from the East coast) and while I sailed through the SF airport and got to the hotel quickly, it took at least 30 minutes to check in. They really need more staff to check people in, there was one person working at 10pm and a line of people checking in. It makes for a difficult start to arrive late and waste time at check in.
Written 16 September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Sven
Lucerne, Switzerland1 contribution
Aug 2022 • Family
An incredibly well located and very quiet hotel, in a very chic and elegant style. Great service, with a special mention to Ann, David (the best Concierge ever) and the whole team of the hotel bar. Nothing to say, just wow
Written 9 August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Greg G
Los Angeles, CA79 contributions
Jan 2022
After many visits to San Francisco over the years, this was our first time staying at the Saint Francis. I have always wanted to stay here and visit did not disappoint. We had a very nice front room on the top floor, overlooking Union Square - can't get much better than that! The staff was very friendly and helpful, and the location is perfect for a trip to central San Francisco.
Written 27 January 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Thomas V
Oakland, CA16,739 contributions
Sept 2021
The main part of the hotel survived the earthquake and was, of course re-built and is now a landmark. It's right on Union Square and looks great with the ever-changing flags. Take a peak inside as the architecture is old fashioned and unique.
Written 24 September 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

purukms
Seattle, WA65 contributions
Jul 2021 • Family
One of the best hotels that we've stayed at in terms of hospitality and location. The staff was able to take care of all requests and made our stay very comfortable!
Written 26 July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

EndlessVoyage
California1,140 contributions
Jul 2021 • Couples
The location of the St Francis is hard to beat if you want to be near Union Square. Valet parking is among the easiest to use in SF and one of the reasons we return. Great service and the history of the hotel is apparent. We have stayed many times snd were very disappointed when Starwood was taken over by Bonvoy/Marriot - making status meaningless, but staff are still wonderful. We were very pleased they were all wearing masks. The rooms vary a great deal and the air conditioning in our room was erratic and noisy, but the room was spacious, windows on two sides with stunning views snd spotless.
Written 18 July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

rbart1
West Hollywood, CA2 contributions
Dec 2020 • Couples
I travel several times a year and stay in all sorts of hotels etc., so this is not my first rodeo.

Pulled up.... no porter to help with luggage. A cleaning person came out with the cart for us. Had to load the luggage ourselves and take it to our room

Got in the room and the windows were so dirty we could just about see out of them

Changed rooms and put everything away and then noticed the sheets had food stuck to them. They had no one in house keeping so we had to change the sheets ourselves

The rooms smelled like they used an old vacuum cleaner the last time they cleaned the room

The Heater would run for 5 min shut off or 5 min and continued this way all night

No room service at all

The dust on the headboard was so think I don’t think it’s ever been cleaned

They closed all the doors so you could only exit and enter via the garage entrance

The hotel restaurant was closed due to Covid but they could have at least stayed open for take out or room service

The sidewalks outside the hotel smelled like urine ... (other places power wash the sidewalks outside to take care of this problem)

The only good thing it was close to shopping

It’s a shame that this landmark is no better that a 2 star motel
Written 8 December 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Westin St. Francis (hotel) (San Francisco) - All You Need to Know BEFORE You Go (with Photos) - Tripadvisor

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