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Heavenly Spa by Westin

2365 Kaanapali Pkwy, Lahaina, Maui, HI 96761-1900
+1 808-661-2588
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Review Highlights
Transportation of Mind and Body

If you want the best massage of your life, you need to come here and request Gilles. His hands are... read more

Reviewed 4 January 2017
suzgirl2015
,
Montreal, Canada
Disappointing

The staff is amazing, but the facilities are way overdue for a renovation. The spa was filthy and... read more

Reviewed 4 January 2017
Pumpkinlife
,
Glendale, Arizona
via mobile
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Overview
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The award-winning Heavenly Spa by Westin™ at The Westin Maui Resort & Spa is designed to rejuvenate and renew the mind, body and spirit amidst its luxurious oceanfront setting on famed Ka’anapali Beach. The full-service spa is a 15,000-square-foot refreshing oasis with 16 treatment rooms (including couples’ suites) offering massages, body treatments and facials; locker facilities with sauna, steam room and whirlpools; oceanview relaxation lounge with refreshments; beauty salon with hairstyling, manicures, pedicures, make-up and bridal preparation.
  • Excellent54%
  • Very good25%
  • Average12%
  • Poor8%
  • Terrible1%
Travellers talk about
“couples massage” (11 reviews)
“body scrub” (3 reviews)
LOCATION
2365 Kaanapali Pkwy, Lahaina, Maui, HI 96761-1900
CONTACT
Website
+1 808-661-2588
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Reviews (111)
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"couples massage"
in 11 reviews
"massage therapist"
in 9 reviews
"body scrub"
in 3 reviews
"resort spa"
in 3 reviews
"citrus water"
in 2 reviews
"beautiful view of the ocean"
in 2 reviews
"lomi lomi"
in 3 reviews
"pineapple"
in 3 reviews
"lockers"
in 10 reviews
"maui"
in 15 reviews
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11 - 20 of 108 reviews

Reviewed 4 January 2017

If you want the best massage of your life, you need to come here and request Gilles. His hands are from heaven. I have never felt such relaxation and comfort. Truly the best massage I have ever had in my life. I will come back...More

Thank suzgirl2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 January 2017 via mobile

The staff is amazing, but the facilities are way overdue for a renovation. The spa was filthy and grimy had not been clean you can tell for a long time including the floors. The floors were dusty in the spa area and random dirt in...More

1  Thank Pumpkinlife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinMauiAmbassador, Manager at Heavenly Spa by Westin, responded to this reviewResponded 8 July 2017

Thank you for sharing your valuable feedback. We are pleased to hear that our staff treated you with pampering care and aloha. Please accept our sincere apologies for not meeting your expectations on the spa’s facilities. We have recently completed several improvements and look forward...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2017 via mobile

Very disappointed in the service we experienced. As a traveler we really appreciate a resort with a good spa facility. When we walked in to book the heavenly spa was not heavenly at all. They had no essential oils burning the waiting area was all...More

1  Thank MariaCtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
See more reviews
Reviewed 23 November 2016

It had been some time since our last visit to the Heavenly Spa. We all were very impressed with what the Westin was doing for the Maui Invitational Basketball tournament, but, we were worried if we were going to get the service and attention we...More

Thank Steven Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 August 2016

Wife had a massage this morning. She returned raving about the treatment she received. The appoint,ent also can with an all-day admittance to the spa as well.

1  Thank ohgeorge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 August 2016 via mobile

Decided to book a couples massage in the cabanas. Very good massage for my wife and I. Check in was smooth and quick. Service was good and the staff are friendly. I would recommend.

2  Thank travellerzb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2016 via mobile

Ok, so here is the low down on the spa. Yes it is overpriced, the front desk isn't the friendliest & most welcoming & yes the locker room and 'relaxing area' need some serious upgrading & cleaning... But if you do go.. Ask for Tamara...More

1  Thank Beachcouple18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 May 2016 via mobile

Went to the spa for a spray tan for a wedding. Spray tan didn't end up all that great for $80. Spa had some construction going on the day we were there also. Really nice locker room and relaxation area. Ha a wide variety of...More

1  Thank Tiffany R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 January 2016

This is a full service Spa, wonderful massages, beauty treatments, steam room, relaxation room, with tea and fruit. Also an outside massage is available by the beach in a cabana. The facilities were clean and well equipped with amenities to use. It was great for...More

Thank Pam W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 January 2016 via mobile

Staff and service was great. Ladies locker room disgusting . Had been a loyal customer , but they lost me this year .Sean the spa director argued , defended and straight out lied to my face, saying the place was regularly cleaned . Got extremely...More

2  Thank SuzAnn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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