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Review Highlights
Below expectations

Went there for a birthday party and right upon arrival we were given a hint of how disorganized the... read more

Reviewed 18 June 2018
engped
,
Katy, Texas
via mobile
Fun, better than others

More than just a trampoline park. Multiple activities, such a a rope walk, zip line, ninja course... read more

Reviewed 6 January 2018
pickybiz
,
US
via mobile
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Traveller Overview
  • Excellent8%
  • Very good35%
  • Average8%
  • Poor16%
  • Terrible33%
17 Jun 2018
“Below expectations ”
19 Mar 2018
“DISGUSTING-UNPROFESSIONAL-TEEN WORKERS”
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Contact
9848 US-90 Alt, Sugar Land, TX 77478
Website
+1 281-972-8797
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Reviews (12)
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1 - 10 of 12 reviews
Reviewed 18 June 2018 via mobile

Went there for a birthday party and right upon arrival we were given a hint of how disorganized the place can be. We just said the name of the birthday kid and we’re allowed into the facility with no further question or action. What happened...More

Date of experience: June 2018
Thank engped
Reviewed 19 March 2018

I took my daughter and 9 girls to Urban Air in Sugarland on Sat March 17 for teen night....First off I could not buy tickets online for their system wouldn't let me. I waited in line 20-25 mins, the lady that cashed us out was...More

Date of experience: March 2018
2  Thank cdblackstock80
Reviewed 4 March 2018 via mobile

We just had my son's birthday party at this location. The kids had a good time and the server was great. However, the pizzas were 45 minutes late. They did not arrive until 15 minutes before the party was scheduled to end. On our way...More

Date of experience: March 2018
1  Thank LoveTravel759272
Reviewed 20 February 2018

I recently used this facility for my grandson’s birthday on 2/17/12 & myself & my family were completely dissatisfied. I understand that this is a busy facility but the entire staff that we encountered, were very, very unprofessional. Let’s start at check in. I had...More

Date of experience: February 2018
4  Thank 706cassiev
Reviewed 6 January 2018 via mobile

More than just a trampoline park. Multiple activities, such a a rope walk, zip line, ninja course, and rock climbing. Good snack shop and sitting for adults. Can get quite busy and parking lot gets full.

Date of experience: January 2018
Thank pickybiz
Reviewed 4 January 2018 via mobile

Visited on a dreary day and was very pleased with the diversity of activities available and the attentive and helpful staff. The only downside was the discomfort while on the climbing wall while wearing only the Urban Air socks. Highly recommended.

Date of experience: December 2017
Thank gawarfield
Reviewed 3 January 2018

Great for birthdays and just for kids that are bored at home especially on breaks. We did not get to try the food yet though.

Date of experience: October 2017
Thank dheez
Reviewed 2 January 2018

This review is for the Urban Air just north of Pearland, right next to 288 North. At least 10 people working but only 1-2 people who seemed to be helping anyone. The manager (Angela) never made eye contact with any customers and her staff seemed...More

Date of experience: January 2018
1  Thank 421drg790
Reviewed 5 December 2017

Took the family here for my daughter's birthday. We went with the full package so we could do everything. The trampolines were fun but, the employees really don't enforce any of the rules. Multiple kids jumping on one spot. Kids running across and jumping on...More

Date of experience: December 2017
Thank Peter V
Reviewed 9 October 2017

The place is fun, but they have ridiculous policies - in particular their socks policy. This is the only trampoline park in town that will not let you jump unless you have their branded socks. Try any other place - any, we've tried them all,...More

Date of experience: October 2017
1  Thank MB25Houston
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