American Airlines Center
American Airlines Center
4.5
Sports ComplexesArenas & Stadiums
12:00 AM - 11:59 PM
Monday
12:00 AM - 11:59 PM
Tuesday
12:00 AM - 11:59 PM
Wednesday
12:00 AM - 11:59 PM
Thursday
12:00 AM - 11:59 PM
Friday
12:00 AM - 11:59 PM
Saturday
12:00 AM - 11:59 PM
Sunday
12:00 AM - 11:59 PM
Top ways to experience American Airlines Center
The area
Address
Neighbourhood: Oak Lawn
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Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.

Popular mentions

4.5
4.5 of 5 bubbles1,402 reviews
Excellent
829
Very good
399
Average
92
Poor
35
Terrible
47

Paola Andrea V
1 contribution
1.0 of 5 bubbles
Jun 2024 • Couples
the worst experience of our lives! We bought our flights 3 months ago with a stopover Honolulu - Los Angeles - Miami - Bogotá and oh surprise from Hawaii they told us that there are no seats for the flight from Los Angeles - Miami - without prior notice, without receiving any email from American airlines, only We knew once we checked in in Hawaii, we arrived in Los Angeles to see if they had any solution for us, they told us we had to wait. that all groups pass (in total 9 groups) this since our trip had chairs on standby! even with confirmation of the seats for all trips! Then they call us after the 9 groups have passed and, hoping to get on, they give us seats 21C and 21A, again, oh surprise, there were already people there and with all the humiliation that this case may have, they ask us to get off the plane! INCREDIBLE THE DARE OF AIRLINES!!! selling our tickets!!! This whole situation has no name! We always arrived on time, we never missed a flight and 5 days after getting married they gave us this wonderful situation, THE WORST EXPERIENCE OF LIFE! We expect our 100% refund for all the inconveniences caused, oh and if that were not enough to add the cherry to the cake, an incredible staff with terrible service with only answers like there are no chairs! not my problem! There are flights until tomorrow, I'm not American, I only work here! pure blah blah blah and no solutions!!!!
Written 17 June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

2hi2cu
San Diego, CA91 contributions
1.0 of 5 bubbles
May 2024 • Solo
Was booked Business Class from San Diego to Dallas to London on to Hamburg. Flight from Dallas was scheduled for 10:59 pm. On plane and we were informed that the plane was having problems. After half an hour, told we had to get off. Now it’s midnight. Told us flight would be 2 am. At 1:45 am, told 2:30 then 3 am. At 3:30 we were told delayed until following day at 3:15 pm. Next day the flight delayed again to 5 pm. Didn’t get to “hotel” until 5:30 am. Throughout all this, American had inadequate staffing to assist all passengers with hotels. It was the most horrendous experience. American’s service has severely declined. Choose another airline if you can.
Written 8 May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Jodi B
Sachse, TX137 contributions
2.0 of 5 bubbles
Apr 2024 • Couples
Attended the Gabriel Iglesias show tonight, security when multiple people complain of men being drunk and disruptive, being loud where you cannot hear the show, jumping around in their seats banging into people , spilling drinks on people so much so that you bring the lady next to them a T-shirt to wear … You finally ask them to come with you the entire section cheered .. then you let them come back??? What.. We paid 40$ to park over 300$ in ticket prices 60$ in food 80$ in merch and they got to stay? We left.
Written 15 April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

364francesb
San Diego, CA4 contributions
1.0 of 5 bubbles
Mar 2024 • Family
My flight was originally on 3/17 but my first flight was delayed to the point I couldn’t make the connection so I changed it to the 18th.

I paid for first class upgrade on 3/17 and was only able to get it on second flight on 3/18. Then my first flight was delayed again to the point of missing my connecting flight. American booked us on another flight but in coach. We had to rush to the gate and they were already boarding. The American Airlines staff was not very nice. The app did not give me the option of checking in 2 people, I had a 5 year old with me, and they said “well you only checked in one person” so they put us way in the back. This airplane was only about half full and there were several seats closer.

I was really disappointed in American Airlines customer service in Dallas and am seriously thinking about flying another airline from now on even though I have flown with American for many years. No customer should be treated badly by staff even if the staff doesn’t think it was done correctly.
Written 4 April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

John H
West Palm Beach, FL567 contributions
1.0 of 5 bubbles
Mar 2024 • Solo
What is it they say? You’re the reason we fly?

Catch me before I laugh myself silly.

Effective advertising requires a degree of belief, agreement or acceptance.

American’s slogan fails the test.
Written 27 March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

T M
Lady Lake, FL5 contributions
1.0 of 5 bubbles
Mar 2024 • Business
March 7, 2014, American Airline Flight 1696 Dallas to Charlotte depart 12:51pm. Got delayed for 2 hrs. Board plane, sat for 2 hrs, de-board, wait for re-fuel for 1 hr, got back on plane, waited on plane 1 hr, de-board. now 10pm. No gate agent, NO PILOT. "will just have to wait to see if can fly a pilot."

Rained in Dallas but no thunderstorms. Pilot gave several excuses. There were other flights that took off during the 10 hrs.
We could of taken off if pilot/crew got their act together! We had plenty of opportunity! They dragged their feet!

PATHETIC! Conveniently though, no AA staff mentions about right to get reimbursed or any compensation for flight that are OVER 4 hrs of delay.

All sitting here at Gate A28 not knowing if and when we will make it to Charlotte!

Flight tix are 2 arms & 2 legs nowadays, yet customer service are crap!
Written 7 March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Johno82
Wolverhampton, UK116 contributions
4.0 of 5 bubbles
Mar 2024 • Family
Went to the watch the Mavs play 76 ers. It was a dream for my son to watch an NBA game. This day didn't disappoint! Friendly staff and good selection of food and drinks at a reasonable price. There's souvenir shops all over the place. Mavs lost but was a good day. Would definitely visit again
Written 4 March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Mary V
Dallas, TX1 contribution
2.0 of 5 bubbles
Feb 2024 • Friends
Had a great time at Colorado Springs. Went with a couple of friends, no issue going to our destination. Going back though, it was difficult since they kept delaying the flight. Which is fine I get it flights get delayed. They be a domino effect. BUT what made me really upset yesterday was that our flight ALMOST got cancelled because the pilot who arrived @7:30pm from Dallas, DID NOT want to take us to Dallas. My friends almost stayed at a hotel that night but we didn’t because we were afraid to be at the airport again for more than 6 hrs.
Written 27 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

rob m
1 contribution
1.0 of 5 bubbles
Feb 2024 • Couples
We had booked a trip to Hawaii feb15/24 American Airlines changed return flight to a 2 day flight- customer service wouldn’t even upgrade seat arrangement even though seats were available- we lost a day hotel cost and 2 days of lost sleep- very disappointed with American Airlines- next flights I do will be with United or Southwest Airlines
Written 24 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Laurie G
1 contribution
1.0 of 5 bubbles
Feb 2024 • Solo
Never go to take my trip because apparently American Airlines thinks money expires!! Funny how they have no problem taking it-but refuse to give it back. I only wanted to use a flight credit for the exact same trip but American refuses to let me use it because it “expired”. Money expires!!! Beware people! Their customer service is shady at best. They left me hanging for over 2 months then said it was my fault it
Expired! BEWARE! You’re better off flying spirit!
Written 23 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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American Airlines Center - All You Need to Know BEFORE You Go (2024) - Tripadvisor

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