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Wilderness at the Smokies

1424 Old Knoxville Hwy, Sevierville, TN 37876-1358
+1 877-325-9453
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Review Highlights
Dirty rooms

Twice this month I have stayed at this hotel. The rooms are gross and management will not do... read more

Reviewed 13 August 2017
Carley M
,
Sumter, South Carolina
via mobile
Yearly trip to the wilderness at the smokies

My husband and i and our kids made our yearly trip to sevierville TN we stayed at the wilderness... read more

Reviewed 12 August 2017
MichelleMurphy1996
via mobile
Read all 454 reviews
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Overview
  • Excellent49%
  • Very good25%
  • Average15%
  • Poor6%
  • Terrible5%
Travellers talk about
“wave pool” (47 reviews)
LOCATION
1424 Old Knoxville Hwy, Sevierville, TN 37876-1358
CONTACT
Website
+1 877-325-9453
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Reviews (454)
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11 - 20 of 454 reviews

Reviewed 13 August 2017 via mobile

Twice this month I have stayed at this hotel. The rooms are gross and management will not do anything to fix the problem. No customer service at all. The first time we checked in the bathroom had a bunch of pubic hairs in the tub...More

1  Thank Carley M
WATS1424, Manager at Wilderness at the Smokies, responded to this reviewResponded 15 August 2017

The Wilderness at the Smokies wishes to thank you for your comments and constructive feedback. We are continually striving to provide the best possible guest services and welcome our guest’s observations and experiences to help us pinpoint areas that need attention and those areas that...More

Reviewed 12 August 2017 via mobile

My husband and i and our kids made our yearly trip to sevierville TN we stayed at the wilderness like we have for the last 3 years never had any problems besides minor issues but our recent visit. We returned to our room from the...More

3  Thank MichelleMurphy1996
WATS1424, Manager at Wilderness at the Smokies, responded to this reviewResponded 15 August 2017

The Wilderness at the Smokies wishes to thank you for your comments and constructive feedback. We are continually striving to provide the best possible guest services and welcome our guest’s observations and experiences to help us pinpoint areas that need attention and those areas that...More

Reviewed 10 August 2017

Lots to do ! Lifeguards are every where and actively watching all the time. Parks are great and clean roomsMore

Thank carlalpn
WATS1424, Manager at Wilderness at the Smokies, responded to this reviewResponded 15 August 2017

The Wilderness at the Smokies wishes to thank you for your comments and constructive feedback. We are continually striving to provide the best possible guest services and welcome our guest’s observations and experiences to help us pinpoint areas that need attention and those areas that...More

Reviewed 8 August 2017

First time staying at this resort and LOVED it. Considered going to Dollywood's Splash Country but for the price of 4 tickets, we could stay at Wilderness and have a room in addition to the 3 Waterparks fun. Having an Indoor Waterpark was great in...More

Thank tippinfan
WATS1424, Manager at Wilderness at the Smokies, responded to this reviewResponded 15 August 2017

The Wilderness at the Smokies wishes to thank you for your comments and constructive feedback. We are continually striving to provide the best possible guest services and welcome our guest’s observations and experiences to help us pinpoint areas that need attention and those areas that...More

Reviewed 7 August 2017

This was our first trip and we had a blast! We stayed at Stone Hill. It was very clean and had everything we needed. Comfy beds and great shower. Mini fridge, microwave and coffee machine. Balcony overlooking gold course. What else do you need? Glad...More

Thank cibass
WATS1424, Manager at Wilderness at the Smokies, responded to this reviewResponded 15 August 2017

The Wilderness at the Smokies wishes to thank you for your comments and constructive feedback. We are continually striving to provide the best possible guest services and welcome our guest’s observations and experiences to help us pinpoint areas that need attention and those areas that...More

Reviewed 7 August 2017 via mobile

Our boys loved the Flow Rider machine. Staff & life guards were extremely friendly, not like any other park. Safe friendly environment. A little costly but worth every penny!!More

Thank razorbackgirl2015
WATS1424, Manager at Wilderness at the Smokies, responded to this reviewResponded 15 August 2017

The Wilderness at the Smokies wishes to thank you for your comments and constructive feedback. We are continually striving to provide the best possible guest services and welcome our guest’s observations and experiences to help us pinpoint areas that need attention and those areas that...More

Reviewed 3 August 2017

First we had to wait until our room was "done being cleaned". Finally, got a text and when we first walked in, the room had the distinct odor of dirty mop water, that was obviously used on the floor( Our room had a kitchen in...More

Thank jbalsimo3
WATS1424, Manager at Wilderness at the Smokies, responded to this reviewResponded 15 August 2017

The Wilderness at the Smokies wishes to thank you for your comments and constructive feedback. We are continually striving to provide the best possible guest services and welcome our guest’s observations and experiences to help us pinpoint areas that need attention and those areas that...More

Reviewed 3 August 2017 via mobile

Couldn't connect to free internet. Was told I would have to call 800 number and speak to someone. Front desk wasn't helpful in anyway . Bathroom is to small and when I asked for extra towels ( had 3 teenagers with me ) ,we got...More

Thank sonya725
WATS1424, Manager at Wilderness at the Smokies, responded to this reviewResponded 15 August 2017

The Wilderness at the Smokies wishes to thank you for your comments and constructive feedback. We are continually striving to provide the best possible guest services and welcome our guest’s observations and experiences to help us pinpoint areas that need attention and those areas that...More

Reviewed 25 July 2017

We stayed July 21st-23rd. It was awesome. Our Suite was clean, we were on the same side as the Indoor water park. Also a few floors above the Adventures Wildlife Arcade. My children had a ball, we're going to make it a Family Ritual. That's...More

Thank lindafreasha
WATS1424, Manager at Wilderness at the Smokies, responded to this reviewResponded 15 August 2017

The Wilderness at the Smokies wishes to thank you for your comments and constructive feedback. We are continually striving to provide the best possible guest services and welcome our guest’s observations and experiences to help us pinpoint areas that need attention and those areas that...More

A TripAdvisor Member
24
Reviewed 24 July 2017 via mobile

Room was not clean and security allowed my grandson to go with a complete stranger instead of being escorted by security to our room. Also staff told kids to go outside and get On a buss when they could have walked down a hall inside...More

Thank A TripAdvisor Member
WATS1424, Manager at Wilderness at the Smokies, responded to this reviewResponded 15 August 2017

The Wilderness at the Smokies wishes to thank you for your comments and constructive feedback. We are continually striving to provide the best possible guest services and welcome our guest’s observations and experiences to help us pinpoint areas that need attention and those areas that...More

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Ask a question
Questions & Answers
DST116
19 July 2017|
AnswerShow all 8 answers
Response from WATS1424 | Property representative |
Good Morning - this is a great question. We are a guest exclusive waterpark which means you need to be either a guest of Wilderness at the Smokies or a Wyndham Vacation Owner who is using their timeshare for a room in the... More
0
Votes
SGibbs58
23 March 2017|
Answer
Response from WATS1424 | Property representative |
Good Morning - The Wilderness has several options for a family that needs special accommodations. In River Lodge we have several ADA approved rooms that have roll in showers and more floor space. On the first floor we only... More
0
Votes
vincent
3 November 2016|
AnswerShow all 2 answers
Response from WATS1424 | Property representative |
Great Question! All of our room pricing is based on 4 people. When you go above the 4th person you will then incur a minimal charge per person for waterpark access.
1
Vote