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Wilderness at the Smokies

1424 Old Knoxville Hwy, Sevierville, TN 37876-1358
+1 877-325-9453
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Review Highlights
Great experience

My boyfriend and I went there for Labor Day weekend and we had such a great time. It is definitely... read more

Reviewed 2 weeks ago
Bethany C
via mobile
So much fun!

This place is worth every penny! It rained one day so it was nice to have a backup plan. The... read more

Reviewed 2 weeks ago
Charity H
via mobile
Read all 451 reviews
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Overview
  • Excellent49%
  • Very good25%
  • Average15%
  • Poor6%
  • Terrible5%
Travellers talk about
LOCATION
1424 Old Knoxville Hwy, Sevierville, TN 37876-1358
CONTACT
Website
+1 877-325-9453
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Reviews (451)
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1 - 10 of 451 reviews

Reviewed 2 weeks ago via mobile

My boyfriend and I went there for Labor Day weekend and we had such a great time. It is definitely a family environment (a lot of kids around) but we didn't have any issues, the rooms are quiet and the service is great. The water...More

Thank Bethany C
Reviewed 2 weeks ago via mobile

This place is worth every penny! It rained one day so it was nice to have a backup plan. The arcade, laser tag, bowling etc cost extra money but it's very affordable. My advice is to get a upstairs room because kids running upstairs is...More

Thank Charity H
Reviewed 3 weeks ago via mobile

I was lucky enough to be invited. Suites are very well distributed, good size, kitchen with appliances (blender, toaster, coffee maker, microwave, electric stove and oven). We got a 3 bedroom suite, however, this is a bad part of the trip: the unit was fishy,...More

Thank Fer V
Reviewed 3 weeks ago

The water park at the Wilderness at the Smokies is second to none in my opinion! My family loves going to the water park and we especially love it since only people who stay there can go to the water park. Two of the days...More

Thank Gary H
Reviewed 4 weeks ago

Great water park, games, bowling, and pottery painting. The restaurants and shops are excessively pricey but there are plenty of good places nearby to get food and drink reasonably priced.

Thank Naomi H
Reviewed 5 weeks ago via mobile

Great water park facility. Rooms were clean. (We stayed two nights in a bunk suite in the river lodge.) Lifeguards were on POINT! Tons of different spots and water activities. Pleanty of seats, towels, short lines, great bartenders...Our only gripe is the food. You are...More

Thank casey p
Reviewed 5 weeks ago via mobile

We liked our visit. Room was ready one-time. It was clean. We got up early to enjoy the half off at the arcade. Lawrence helped us at the arcade. He was very nice. We didn't eat at the hotel. It's a short drive into town...More

Thank Amanda M
Reviewed 13 August 2017 via mobile

Twice this month I have stayed at this hotel. The rooms are gross and management will not do anything to fix the problem. No customer service at all. The first time we checked in the bathroom had a bunch of pubic hairs in the tub...More

1  Thank Carley M
WATS1424, Manager at Wilderness at the Smokies, responded to this reviewResponded 5 weeks ago

The Wilderness at the Smokies wishes to thank you for your comments and constructive feedback. We are continually striving to provide the best possible guest services and welcome our guest’s observations and experiences to help us pinpoint areas that need attention and those areas that...More

Reviewed 12 August 2017 via mobile

My husband and i and our kids made our yearly trip to sevierville TN we stayed at the wilderness like we have for the last 3 years never had any problems besides minor issues but our recent visit. We returned to our room from the...More

3  Thank MichelleMurphy1996
WATS1424, Manager at Wilderness at the Smokies, responded to this reviewResponded 5 weeks ago

The Wilderness at the Smokies wishes to thank you for your comments and constructive feedback. We are continually striving to provide the best possible guest services and welcome our guest’s observations and experiences to help us pinpoint areas that need attention and those areas that...More

Reviewed 10 August 2017

Lots to do ! Lifeguards are every where and actively watching all the time. Parks are great and clean roomsMore

Thank carlalpn
WATS1424, Manager at Wilderness at the Smokies, responded to this reviewResponded 5 weeks ago

The Wilderness at the Smokies wishes to thank you for your comments and constructive feedback. We are continually striving to provide the best possible guest services and welcome our guest’s observations and experiences to help us pinpoint areas that need attention and those areas that...More

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Ask a question
Questions & Answers
DST116
19 July 2017|
AnswerShow all 8 answers
Response from WATS1424 | Property representative |
Good Morning - this is a great question. We are a guest exclusive waterpark which means you need to be either a guest of Wilderness at the Smokies or a Wyndham Vacation Owner who is using their timeshare for a room in the... More
0
Votes
SGibbs58
23 March 2017|
Answer
Response from WATS1424 | Property representative |
Good Morning - The Wilderness has several options for a family that needs special accommodations. In River Lodge we have several ADA approved rooms that have roll in showers and more floor space. On the first floor we only... More
0
Votes
vincent
3 November 2016|
AnswerShow all 2 answers
Response from WATS1424 | Property representative |
Great Question! All of our room pricing is based on 4 people. When you go above the 4th person you will then incur a minimal charge per person for waterpark access.
1
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