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Review Highlights
Fantastic spa

Totally 5 star spa at the gorgeous Acqualina. Prepare to be pampered! Had a full body massage... read more

Reviewed 23 May 2016
MKB1
,
Ireland
PERFECT RESOLUTION

Finally, a few weeks ago, the Director of ESPA -Jocelyn- resolved my issue. She was amazing, not... read more

Reviewed 30 January 2016
Limari22
,
Miami
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Traveller Overview
  • Excellent84%
  • Very good12%
  • Average2%
  • Poor1%
  • Terrible1%
Travellers talk about
“steam room”(11 reviews)
“my husband”(3 reviews)
“therapist”(12 reviews)
About
Well established throughout Europe as one of the premier spas in the world, ESPA now makes its home in the U.S. with a Miami Beach destination day spa at Acqualina Resort & Spa on the Beach. Holistic, meditative, and restorative treatments based on...more
Contact
17875 Collins Ave, at the Acqualina Resort & Spa on the Beach, Sunny Isles Beach, FL 33160-2718
Website
+1 305-918-6844
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Reviews (81)
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21 - 30 of 67 reviews
Reviewed 23 May 2016

Totally 5 star spa at the gorgeous Acqualina. Prepare to be pampered! Had a full body massage - second to none.More

Thank MKB1
AcqualinaManagement, General Manager at Acqualina Spa by ESPA, responded to this reviewResponded 14 June 2016

Dear MKB1, Thank you very much for visiting and enjoying our wonderful Acqualina Spa by ESPA. I am delighted to know our team was able to pamper you and you thoroughly enjoyed your experience. I hope you also had an opportunity to see our new...More

Reviewed 30 January 2016

Finally, a few weeks ago, the Director of ESPA -Jocelyn- resolved my issue. She was amazing, not only did we make things right but she went above and beyond. I will definitely be looking forward to visiting ESPA soon.More

1  Thank Limari22
AcqualinaManagement, Hotel Manager at Acqualina Spa by ESPA, responded to this reviewResponded 30 January 2016

Dear Limari22, I am delighted to read that you have received your gift card and Jocelyn took such great care of you. We are already looking forward to welcome you back at Acqualina so you may redeem it and enjoy all of the luxurious amenities...More

Reviewed 9 January 2016 via mobile

I have an issue with a lost Gift card I received for the ESPA and have been trying to resolve with Concierge, accounting and any person who answers the phone when I call. I received the ESPA gift card as a christmas gift however I...More

1  Thank Lina A
AcqualinaManagement, Hotel Manager at Acqualina Spa by ESPA, responded to this reviewResponded 10 January 2016

Dear Lina A, Please accept my sincere apologies for your inconvenience and the inability to find swift resolve in this matter as well as for the security measures in place to protect our customers. Rest assured this has been addressed already along with the delay...More

Reviewed 12 September 2015

Review by my wife Joy: In 2014 I had my first amazing Orange Blossom spa treatment by DeKendra James at Acqualina Resort and Spa. When I placed my 2015 reservation, I requested her again however nothing was noted in my confirmations. After check-in I walked...More

1  Thank Jagu G
AcqualinaManagement, Hotel Manager at Acqualina Spa by ESPA, responded to this reviewResponded 14 September 2015

Dear Jagu G, Thank you very much for an amazing review of your experience at the Acqualina Spa by ESPA. I am delighted to know that you enjoyed all the wonderfully soothing and relaxing amenities, most importantly however the personalized and truly dedicated service of...More

Reviewed 9 September 2015

Their steam room is THE coolest I have ever been in with the light show and music. The only thing I wish they had was an actual ice plunge, they have like a ice machine but an ice plunge would complete this very cool spa....More

Thank rayhigdon
AcqualinaManagement, Director of Front Office at Acqualina Spa by ESPA, responded to this reviewResponded 10 September 2015

Dear Ray H, Thank you for taking the time to share your wonderful review of our exquisite ESPA. I have taken the liberty to share your feedback with our entire Acqualina Family. We were thrilled to read how much you enjoyed our amenities; and that...More

Reviewed 27 August 2015

The mark of a great place is how the staff is trained, you can have the most expensive place in the world, if your service is not in place it is all in vain. I could not have wished for a more wonderful experience.....from the...More

Thank carol c
AcqualinaManagement, Hotel Manager at Acqualina Spa by ESPA, responded to this reviewResponded 29 August 2015

Dear bradyone, I could not agree more with your sentiments respective great service and I am elated that your "Acqualina Spa by ESPA" experience was nothing short of exceptional. Please know it was a true pleasure to pamper you and I am delighted to know...More

Reviewed 18 February 2015

This is a top notch spa. I had a massage here back in October 2014 and it was the best one I've ever had. The staff are all extremely kind and helpful. You get the sense that everyone wants to make your stay amazing. They...More

Thank beckeboo
AcqualinaManagement, Hotel Manager at Acqualina Spa by ESPA, responded to this reviewResponded 7 March 2015

Dear beckeboo, Thank you very much for sharing your kind sentiments about the most recent visit to our Acqualina Spa by ESPA. It was most certainly a great pleasure to host you and I am delighted to know our staff was able to cater to...More

Reviewed 11 February 2015 via mobile

I have heard many positive reviews about Espa but you can not truly understand how amazing it is until you experience it for yourself. My girlfriend and I had a "me day" and spent it at Acqualina Spa by Espa. Due to an accident we...More

Thank BBDDP
AcqualinaManagement, Hotel Manager at Acqualina Spa by ESPA, responded to this reviewResponded 15 February 2015

Dear BBDDP, I wish to express my sincere gratitude for such wonderful account of your recent visit to the Acqualina Spa by ESPA. It is lovely to read that you and your girlfriend were spoiled by our dedicated team led by Spa Director Cynthia Bell...More

Reviewed 3 November 2014

This place is amazing and I had the good fortune to visit here two times - once together with my spouse. I bought her a nice spa package that she was very thankful for and will never forget. I cannot believe how careful everybody was...More

Thank Edward C
AcqualinaManagement, Hotel Manager at Acqualina Spa by ESPA, responded to this reviewResponded 15 February 2015

Dear E C, I cannot begin to thank you for expressing such wonderful sentiments about your visit to our Acqualina Spa by ESPA here in this forum. It was such an honor and privilege having been able to pamper and make you feel like royalty....More

Reviewed 30 August 2014

in my wife's words" ESPA Acqualina spa treatment was extraordinary! My massage therapist was Dekendra James and my body treatment was the Orange Blossom it was TRULY unforgettable. Dekendra was very polite, elegant and skilled at her craft. She went out of her way to...More

2  Thank Jagu G
AcqualinaManagement, Hotel Manager at Acqualina Spa by ESPA, responded to this reviewResponded 31 August 2014

Dear Jagu G, I greatly appreciate you taking the time and sharing this luxurious spa experience with the world here on Tripadvisor. It is wonderful to know that you not only enjoyed all the exceptional amenities provided in our Acqualina Spa by ESPA, even more...More

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