Pendleton Woolen Mill Store

Pendleton Woolen Mill Store

Pendleton Woolen Mill Store
4
Speciality & Gift Shops • Historic Sites
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8:00 AM - 6:00 PM
Monday
8:00 AM - 6:00 PM
Tuesday
8:00 AM - 6:00 PM
Wednesday
8:00 AM - 6:00 PM
Thursday
8:00 AM - 6:00 PM
Friday
8:00 AM - 6:00 PM
Saturday
8:00 AM - 6:00 PM
Sunday
9:00 AM - 5:00 PM
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
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4.0
414 reviews
Excellent
170
Very good
151
Average
61
Poor
22
Terrible
10

Dannet W
3 contributions
Couples
Beautiful clothes, blankets, towels,scarfs,and more. I like the discount room in the back. The staff were very helpful.
Written 24 September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Kerrie S
Anderson Island, WA39 contributions
Well worth a visit, even if you only purchase a mug. The items they have for sale are beautiful and excellent quality.
Written 18 September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

s2r2
Redmond, OR36 contributions
Couples
Have heard of Pendleton Woolen Mills all my life. Really enjoyed the tour. Midweek at 1100 there was only one other couple. Make reservations on their website. Pleasant guide and could easily hear with head sets.
Written 2 August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

mike C
1 contribution
first off the sweaters that I ordered had labels saying made in China. Let me get this straight. Im spending $269 on a sweater that was made in China? Get real. This company is falsely advertising that their wool sweaters are made in the USA with wool from the USA. Not cool at all
Written 19 July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

OldOneNow
Ridgecrest, CA58 contributions
This is a nice place to visit. There were lots of different woven products all over the store. We were surprised at how few items were actually made in the U.S. Sadly, most of the items in the store were out of our price range.
Written 17 July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

shereed c
Salt Lake City, UT1 contribution
I am taking point off for the "MADE IN CHINA" factor on much of the clothing. We had a great experience. The employees were so nice and answered all our questions (and we had a bunch). The blankets are nice, they have great colors, they are not cheap but hopefully will last a lifetime.
Written 30 March 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

LCO
Jacksonville, FL50 contributions
Nice place to get the beautiful Pendleton blankets and wraps. They have a small museum at the back dedicated to the Native American influence and examples of beadwork. They also have a room full of "flawed" blankets etc. which are discounted. Masks are required and staff were wearing them at all times. They also sold luggage, purses, clothing (men/women), towels, baby blankets and other baby items, and hats. (Not an exhaustive list, but that covers most of it.)
Written 9 October 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

John B
1 contribution
I purchased a Pendleton Sequoia Anorak from the sales lady over the telephone. She was, I thought very helpful in selecting the product. I was told it was not in their catalog and there was no way to view the court on the website. The sales lady told me if it didn't fit there would be a return label enclosed to return it for free. I purchased it and it shipped the same day, two days later it was received in Texas. The coat was too tight for my wife and was lined and would be too heavy in Texas.

The sales woman also told me there was no way to review this product on line to see if it was the right product.

I called about returning the jacket, and was told I had to pay the return postage. That I needed to contact their Customer Service Website, who have still not called me back regarding help with the product selection. They told me they would give me a return label but it would return it to their warehouse in Nebraska and the store would not want to credit the price back to me.

While trying to return it on line, I entered the product number from the Packing List and there is the jacket to be viewed on line before purchasing.

I called the store back and she referred me back to the CS line, and I explained they had told me I needed to return it to the store. I asked if she had requested the District Manager give me a call. She said she had but again told me she probably would not return my call, since they did not have a store manager.

This store goes out of there way to sell you on their quality and customer support to support a sale. Unfortunately it is nonexistent when you want to return a product. From the sales woman not being familiar with their return process to not allowing me to review the product on line, this has been a net loss of an experience.

So between the sales people not being familiar with store return policies, District Manager's not willing to return a customer's call and the entire experience leaving me with a bad taste in my mouth I cannot in good conscience recommend shopping at this store. I am now just returning the. product instead of replacing it and staying away from the Pendleton name. They do have a good product, but support for dissatisfaction is not one of their concerns. Very typical customer support attitude when selling a good product. People will continue to shop from Pendleton, due to the name regardless of customer service experience.

Good luck with your transaction with Pendleton, I hope you don't have any need for interaction beyond paying for your product.
Written 29 September 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Kris_K_D
Gig Harbor, WA1,294 contributions
Couples
Pendleton blankets are heirloom pieces, both functional and beautiful. I love them, and they are not inexpensive. However, if you’re more interested in the functionality and beauty of the blanket, rather than perfection, then the flagship Pendleton Woolen Mill is THE place to find “seconds.” The back room of this shop has a selection of slightly imperfect blankets that don’t pass the scrutiny of quality control. Typically, they are about 30% off retail, but sometimes additional discounts are available. The seconds will have a cut Pendleton tag, will be labeled with the “defect” code, and the defect itself will be marked with a piece of tape. Some if these defects will be nearly impossible to detect on your own — others may be a hole or a stain. Regardless, I find great joy in the hunt. There’s almost nothing better than spying the blanket pattern you’ve had your eye on for years, but with an imperceptible flaw, that you can take home for so much less! Score! When tours are available at this mill, I highly recommend them. They are fairly short, but informative, and help you appreciate the craftsmanship behind Pendleton wool blankets.
Written 28 August 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Marshall
Union, WA17 contributions
I am a Northwest guy and Pendleton products have been in my life for over 7 decades. I am a 100% disabled vet so purchasing a $400 blanket was a bit of a push. We bought items from the bargain section which were good looking items but just off a bit not perfect. We spent 2 hours looking and walked out with several stunning items now brought into our home for a great price. These products will outlast you and are worthy of passing down.
Written 18 July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Pendleton Woolen Mill Store - All You Need to Know BEFORE You Go

Frequently Asked Questions about Pendleton Woolen Mill Store

Pendleton Woolen Mill Store is open:
  • Sun - Sun 9:00 AM - 5:00 PM
  • Mon - Sat 8:00 AM - 6:00 PM