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Review Highlights
Careful with your payment!!!

I booked this service in December with 1 month in advance to be prepared and not to worry about... read more

Reviewed 6 days ago
mpd8813
Good reliable service

Waiting for us on time at both ends of the transfer. Nice clean MPV and v pleasant drivers. Good... read more

Reviewed 8 April 2018
sarahwI8341MF
via mobile
Read all 22 reviews
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Traveller Overview
  • Excellent56%
  • Very good4%
  • Average4%
  • Poor9%
  • Terrible27%
6 days ago
“Careful with your payment!!!”
3 Jul 2018
“Stressful”
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Croydon CR9 2ET, England
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+44 20 8683 0884
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Reviews (22)
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1 - 10 of 21 reviews
Reviewed 6 days ago

I booked this service in December with 1 month in advance to be prepared and not to worry about anything before a long flight. Arriving from another flight, the next step was the transfer from Gatwick to Heathrow. All good at the pickup time, when...More

Date of experience: December 2018
Thank mpd8813
Reviewed 3 July 2018 via mobile

We booked return transfers with this company and it was not a straightforward experience. On both days we had to call the office to find where our driver was after waiting over 15 minutes for them. On the first journey our driver arrived after over...More

Date of experience: June 2018
1  Thank lynnew696
Reviewed 8 April 2018 via mobile

Waiting for us on time at both ends of the transfer. Nice clean MPV and v pleasant drivers. Good price too.

Date of experience: April 2018
1  Thank sarahwI8341MF
Reviewed 21 September 2017 via mobile

The X26 bus from Heathrow to West Croydon is the longest bus route in London and takes 1 3/4 hours. However it only costs the normal bus fare of £1.20 on your Oyster card. The route is through many south western suburbs of London. The...More

Date of experience: September 2017
1  Thank kirklees
Reviewed 12 September 2017

Absolute CON! Booked a saloon for 2 passengers £55.00, MPV turns up and suddenly we have too many bags so we must pay the rate for an MPV £70.00. What a coincidence!

Date of experience: September 2017
Thank philbradshaw7
Reviewed 30 August 2017

We were on the last legs of our adventure in the UK. We flew down from Aberdeen to Heathrow (cheap flight!). However, we had accommodations in Horley for our next flight out in the morning from Gatwick. We could have taken the Express but since...More

Date of experience: August 2017
1  Thank gcmountainman
Reviewed 30 July 2017 via mobile

No one at Gatwick to meet us and when I rang them I was told the driver was caught in traffic and would be with us in 40 minutes! This is totally unacceptable! The whole point of an airport transfer is go and catch another...More

Date of experience: July 2017
2  Thank MarioninRedford
Reviewed 14 May 2017 via mobile

Terrible food and very bad customer service. Good place to go if you want to miss your flight. My advice: go to Pret A Manger.

Date of experience: May 2017
Thank pinkcube
Reviewed 26 September 2016 via mobile

We have used HGT several times over recent years and apart from punctuality issues they have always been okay. However our recent experience was disappointing. We had booked HGT to transfer from Heathrow to Gatwick and return. The outward journey from Heathrow was fine (albeit...More

Date of experience: September 2016
3  Thank stevecV7690DQ
Reviewed 15 August 2016

On our trip from Munich to Jersey (Channel Islands) we had to change the Airports in London from Heathrow to Gatwick. Well in advanced we booked with Heathrow-Gatwick-Transfers since the Website was clear with booking and stated it is a Award winning Company. Unfortunately that...More

Date of experience: August 2016
1  Thank byron2k
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Questions & Answers
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June D
15 July 2017|
Answer
Response from philbradshaw7 | Reviewed this property |
Be clear with the terms & conditions there are better options!
0
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June D
15 July 2017|
AnswerShow all 2 answers
Response from brucelambertUK |
Heathrow Central bus station to Gatwick South Terminal took 1hr 50mins in light traffic on the M25. Add at least another 30minutes for usual heavy traffic. DO NOT rely on National Express advertised times of 1hr 15mins.
0
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