Thanks for finding the time to give us feedback. We always welcome constructive criticism from our customers. We are sorry to have disappointed you by not accepting cash. We have taken the decision to remain cashless based on several factors. Primarily it is to do with staff safety - handling cash has been identified as an ongoing risk with the virus and it puts those members of staff who are responsible for banking at additional physical risk when carrying large amounts of money. But in addition, it has cut down queues in busy periods (and Docks can get very busy) and saves more time because the customer pays with the exact amount. It has minimised the risk of on-premises theft by intruders. We were broken into last year. The thief stole two tills but got away with nothing because we are cashless. It has cut down on revenue losses - mainly because it has decreased the number of human errors made when processing a cash transaction. For example, giving out the wrong change is a frequent mistake that happens during busy periods in retail, as a result cash rarely balanced. Now we are error free and more staff time has been saved. They no longer need to spend hours reconciling and counting cash at the end of the day. We are one of countless businesses struggling after 2 years of a pandemic. We have been confronted with the serious financial implications of nationwide lockdowns and operational restrictions. No amount of government support can make up for the losses we have suffered and, as a result, we have incurred substantial debts we would otherwise avoided just to stay afloat. We are doing everything we can to get back to normal. And we are doing our best. I am sorry that our decision to remain cashless has alienated you but, perhaps in the context of all the above, you can see that we need the benefits it brings to help us get back on an even keel.