Hovertravel

Hovertravel, Ryde: Address, Phone Number, Hovertravel Reviews: 4.5/5

Hovertravel
4.5
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About
Hovertravel provides the fastest Isle of Wight ferry service across the Solent and is the world's longest running and only commercial hovercraft operator in Europe. Our passenger ferry service takes you directly to the shore at Southsea or Ryde in just 10 minutes. Easy onward travel connections are available with our Hoverbus to Portsmouth, bus and train connections at Ryde.
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
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4.5
913 reviews
Excellent
623
Very good
155
Average
29
Poor
33
Terrible
73

shaneD151
East Grinstead, UK148 contributions
Solo
The hovercraft is very unique being the only scheduled hovercraft in public service in the world

They operate 2 hovercrafts and have a regular service between Southsea and Ryde on the Isle of Wight.

I have used them for my recent trip to the island although I had booked crossing I was allowed to use my ticket on an earlier service.

The booking was very straight forward but due to personal commitments I had to change my travel dates I emailed them explaining that I couldn't go on the dates I originally booked. This was changed straight away with no admin costs and was emailed the new ticket within a day
Written 7 August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Thank you for your review and great to read that you enjoyed your trip to the Isle of Wight.
Written 9 August 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

Victoria D
2 contributions
Family
Super friendly customer service, really impressed. The team in Ryde and Southsea couldn’t have been more helpful - Georgie + co, thank you!
Written 7 August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Thanks Victoria for your five-star review - we wil share your review with our teams.
Written 9 August 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

World Traveller
London, UK426 contributions
Took the opportunity to take the Hovercraft over the the Isle of Wight.

Took 10 minutes in total, speedy crossing across the solent. Booked our our tickets from booking office without no issues, even got discounted rate as we both are disabled bus & rail ticket holders.

The experience its was little apprehensive as we had never been on a Hovercraft and was sceptical at first regarding safety aspects but need not have worried as it was faultless and all safety checks are done continuously prior to each departure due to onboard safety features.

Highly recommended even just for the sheer experience of riding the Hovercraft.
Written 6 August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hello Sean and thank you for your recommendation and comprehensive review.. Glad to read that we helped to ease your apprehension and that your had a good expereince.
Written 9 August 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

VTr
Paris, France13 contributions
Hovercraft is a third world company!

They have a nice website and app but when you try to use them... you go through several pbs that can make your travelling experience a hell and cost you money !

I made a first reservation and for some reasons, the month was not correctly set.
I realise "my" mistake a few months later when I was searching for my tickets to prepare my trip. Strange enough, I did not have any mail and when I connected on the account I created, my return ticket was partially displayed on my account.
The date was indeed wrong. If this because the selecting system when you reserve is really from the old ages ?
After a dozen of mail exchanges with someone who retains information from you I decided to reserve a new ticket. I went through the payment process and received absolutly no confirmation what so ever. So, I contacted again the customer service . After another 5 emails, I learned that the website can only accept British payment cards and no international visa cards !!! How ridiculous !
How apalling and deceiving coming from such a well know company!!!
What's next ? I have to call the lady ? But the phone number displayed on the website shows no area code so you can't call either ! The lady is asking me how many digits are on my card.... Am I dreaming or what?
Written 26 July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
We are sorry your online experience was not up to standard. We are working with our internal IT team and our technology suppliers to make our website more user-friendly. Our customer contact team is highly experienced and regularly receives praise from our customers for exceeding expectations with their support. We pride ourselves on being friendly and helping customers, and having investigated your review we know that our team provided the best possible service.
Written 29 July 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

Vince H
Wisbech, UK384 contributions
This is a very quick service, taking only 10 minutes to get to the Isle of Wight compared with 40+ minutes on the ferry. The check-in procedure was effortless and within no time we were skimming across the waves on our journey to Ryde. The flight was smooth - the only thing lacking was the in-flight movie and the 4 star chicken or beef meal on a plastic tray. :-) Would recommend this method of transport to everyone taking a day trip to the Isle of Wight.
Written 24 July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hello Vince and thank you for your five-star review - which made us smile- both for the content and the kind words. We will share this across all our teams.
Written 25 July 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

Haddy
Reykjavik, Iceland10 contributions
Couples
Easy to rite, only 10 minutes. Little delay, but did not matter. Great to see the bus station right outside.
Written 22 July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Thanks for your review - hope you enjoyed your bus trip too
Written 25 July 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

Rebecca M
1 contribution
Family
Thank you so much to Lorry and Tino for their kindness and help today. Fantastic service from your staff. We look forward to visiting again. Thank you!
Written 21 July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
And thank you for your review, you are welcome onboard anytime.
Written 25 July 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

Richard V
Lichfield, UK38 contributions
A return trip from Southsea to Ryde was easy to book

Substantial car parking is available across the Road from the Hover Terminal

Staff at the Hover Terminal were polite and welcoming and the Terminal has a good sized departure lounge

The craft is easy to board with comfortable seating and a safety briefing is shown on the screens inside the craft prior to departure

The flight itself is simply amazing
Written 14 July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Thank you Richard for your informative review - we are delighted to read you had an amazing experience with us and we look forward to seeing onboard again in the future.
Written 14 July 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

TravellingSolo_11
Birmingham, UK617 contributions
Solo
Loved the crossing Southsea to Ryde
Very reasonably priced
Well organised
On time
Nice staff
More souvenirs would of been nice.
Written 11 July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hello and thanks you for your feedback - it was great to read you had a good time with us. Your comment about souvenirs has been noted and passed to the commercial team.
Written 12 July 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

F0ODJUNK1E
Basingstoke, UK130 contributions
Friends
Excellent service today. An unplanned crossing for myself and my friend who decided on arriving in Portsmouth and seeing the hovercraft arrive that we should buy a ticket and give it a go. I have never travelled on the hovercraft before, but it was something that I have always wanted to do.

From the very first moment we walked into the office the young man behind the counter was extremely helpful and went out of his way to assist us booking out ticket online as the computers in the booking office were down.

We only had about 20 minutes to wait for the next flight. The boarding was professional and swift. The flight lasted about 10 minutes and was lovely and smooth.

On arriving on the Isle of Wight we went for a short walk and a drink in a local pub, then return to the terminal. Again the staff were amazing and with 10 minutes we were on the flight back to Portsmouth.

It is so nice to have had such a pleasant experience and would like to thank all of the staff for being helpful and doing their jobs with a smile.
Written 10 July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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