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Review Highlights
RUN DOWN AND RUDE UNHELPFUL STAFF

Tried to book online. After two hours no e mail to confirm booking so I could not pay online... read more

Reviewed 2 weeks ago
158loll
,
Rochford, United Kingdom
Terrible party

We attended a party here in June it was a shambles felt so sorry for the birthday child and his... read more

Reviewed 17 August 2018
danielle1922
,
Essex UK
via mobile
Read all 15 reviews
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Traveller Overview
  • Excellent6%
  • Very good13%
  • Average0%
  • Poor6%
  • Terrible75%
2 weeks ago
“RUN DOWN AND RUDE UNHELPFUL STAFF”
17 Aug 2018
“Terrible party”
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| Kursaal Bowl, Eastern Esplanade, Southend-on-Sea SS1 2WW, England
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+44 843 290 8926
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Reviews (15)
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1 - 10 of 15 reviews
Reviewed 2 weeks ago

Tried to book online. After two hours no e mail to confirm booking so I could not pay online. Called 45 minutes before game was booked as no confirmation. Was told don’t worry pay when you arrive. Arrived at 10.05am. No one on reception. Eventually...More

Thank 158loll
Reviewed 23 September 2018 via mobile

One of the best party’s we have had very helpful people all had a wonderful time Thankyou to all and very nice food

Thank Amy O
Reviewed 17 August 2018 via mobile

We attended a party here in June it was a shambles felt so sorry for the birthday child and his family . We was all held in the party room for half hour so kids very restless waiting the lanes were set up with terrible...More

Thank danielle1922
Reviewed 9 August 2018

I ordered a sandwich at lunch time today, to then spot a member of staff running out the door to go to Tescos to get bread - they had run out! I asked for a refund as I'd already been standing at the café desk...More

Thank Emma C
Reviewed 5 August 2018 via mobile

Worst customer service ever.Dont even bother trying to book online in advance as you have to then wait 4 hrs and 4 phone calls later for anyone to actually allow you to pay for it.It was dirty,we had to clear the area we was given...More

Thank pinktoothbrush88
Reviewed 29 July 2018

On balance, this bowling alley is the most badly maintained place I have ever played. Start with the good bits: 1) IT's CHEAP - four of us bowled, with a complimentary soft drink each, for only £25. 2) Well-meaning staff - two members of staff...More

Thank Flan K
Reviewed 7 April 2018 via mobile

This place needs to be shut down and bought into the 21st century... the staff are so rude, the food and add entertainment are embarrassing, hygiene a disgrace!! Waste of money and shocking experience! Someone should revamp the whole business here. Please find this review...More

Thank ThirstyCat
Reviewed 4 April 2018 via mobile

Awful customer service, phoned and asked for help with booking for game of bowling to be told he wasn't prepared to help as he was "too busy". Came across as very rude. Will never go there again.

2  Thank Sarah C
Reviewed 4 February 2018 via mobile

We were easily able to get a lane without a booking. The staff were friendly and on hand quickly when needed.

Thank pho3n1x
Reviewed 10 September 2016 via mobile

Too expensive £25 for 3 adults and 2 under 5's empty bottles and sweet papers everywhere very few staff around. We won't be back anytime soon

3  Thank jeremyspenser
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