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Freeport Braintree

Closed Now: 10:00 AM - 6:00 PM
Open today: 10:00 AM - 6:00 PM
Review Highlights
Long time since last visit

I have to say not my favourite type of place and many years since the last visit. However, it was... read more

Reviewed 6 days ago
GJT
,
Manningtree, United Kingdom
Avoid weekends and holidays

This can be a very , very busy place and at times almost impossible to find a car parking space... read more

Reviewed 1 week ago
cliff d
,
Ipswich, United Kingdom
Read all 695 reviews
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Traveller Overview
  • Excellent28%
  • Very good39%
  • Average17%
  • Poor7%
  • Terrible9%
Travellers talk about
“shopping centre”(27 reviews)
“ted baker”(21 reviews)
“designer shops”(22 reviews)
About
Set in a relaxing village environment, Freeport Braintree offers an escape from the stresses of city shopping. Everything you need is right here, from great places to eat to fantastic offers and events from over 85 stores! Parking is FREE for up to...more
Closed Now
Hours Today: 10:00 AM - 6:00 PM
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Contact
Charter Way | Chapel Hill, Braintree CM77 8YH, England
Website
+44 1376 348168
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Reviews (695)
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All reviews shopping centre ted baker designer shops free parking great shopping shopping trip swimming pool high street shops body shop retail park burger king christmas shopping great place to shop marks and spencer tommy hilfiger cadbury shop hugo boss
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1 - 10 of 687 reviews
Reviewed 3 days ago via mobile

I visit Freeport 6 mornings a week, where I meet friends for coffee in Costa then Thorntons. My face is well known up there, as I frequent most stores, i love the friendliness of staff..it's very clean and well cared for, including the toilets. Very...More

Date of experience: January 2019
Thank Marilyn B
Reviewed 6 days ago

I have to say not my favourite type of place and many years since the last visit. However, it was certainly clean, although tired in places, most if not all units were occupied. Parking was in the additional spaces which was acceptable. I guess it...More

Date of experience: January 2019
Thank GJT
GuestServicesFB, Guest Relations Manager at Freeport Braintree, responded to this reviewResponded 5 days ago

Dear GJT, We're pleased you chose to return to Freeport Braintree since your last visit some time ago, and it's really great to hear you enjoyed your visit, and also your lunch in Bills as well. We hope you will consider visiting us again soon...More

Reviewed 1 week ago

This can be a very , very busy place and at times almost impossible to find a car parking space . That said there are a good selection of shops to visitMore

Date of experience: January 2019
Thank cliff d
GuestServicesFB, Guest Relations Manager at Freeport Braintree, responded to this reviewResponded 5 days ago

Dear Cliff d Thanks for taking the time to leave us this review, we can of course experience busier times at weekends, but do encourage the use of public transport links nearby which include the shuttle bus service direct from Braintree Town and the train...More

Reviewed 1 week ago via mobile

So, I went to watch a film, do some shopping and grab something to eat with my Mum, dad and partner. While we were there we spent Cinema £53 (for 4 of us) Shopping £878 at the outlet Eating £176 Now today I get a...More

Date of experience: January 2019
Thank Kyle M
GuestServicesFB, Guest Relations Manager at Freeport Braintree, responded to this reviewResponded 5 days ago

Dear Kyle M We're sorry to read this review, if possible please can you telephone call our Guest Services team on 01376 348 168 who will be able to discuss this further with you as it sounds like this needs a further discussion that we...More

Reviewed 1 week ago via mobile

I was so upset to get the parking ticket. We had been round the shops and then went to Cineworld and went to see 2 films we are big film fans. When we came out we were 15-20mins over the time. After I got the...More

Date of experience: May 2018
Thank FionaB371
GuestServicesFB, Guest Relations Manager at Freeport Braintree, responded to this reviewResponded 1 week ago

Dear Fiona B We are sorry to hear you've received a parking fine. If you're able to telephone our Guest Services team on 01376 348 168, they will be happy to discuss this with you as it sounds like this needs to be looked into...More

Reviewed 2 weeks ago

A popular place to be sure, there are 3 seemingly large car parks but at weekends they are never enough, the place along with the adjoining Retail Park draws people like Bees to a Honeypot and the surrounding roads are always very crowded. Take a...More

Date of experience: November 2018
Thank DJS54
GuestServicesFB, Guest Relations Manager at Freeport Braintree, responded to this reviewResponded 1 week ago

Dear DJS54, Thank you for taking the time to leave us this review. We do of course experience busier times at the weekends and do encourage guests to make use of our transport links such as the train station and free bus service direct from...More

Reviewed 2 weeks ago via mobile

I've just received a parking notice from G24 what a joke. I went with my partner to watch bumble bee @15.30pm ,then had dinner at pizza express. We wanted to watch aquaman @ 19.10pm in the eve but knew our free 6hr parking would be...More

Date of experience: December 2018
Thank laurapK9912UA
GuestServicesFB, Guest Relations Manager at Freeport Braintree, responded to this reviewResponded 2 weeks ago

Dear laurapK9912UA We are sorry to hear you've received a parking fine. If you're able to telephone our Guest Services team on 01376 348 168, they will be happy to discuss this with you as it sounds like this needs to be looked into further....More

Reviewed 3 weeks ago via mobile

Parking is an utter joke at holidays and weekends, would rather pay to get a space rather then drive around over and over with people cutting each other up.. Shops are ok if you are into outdoors, the gym and cookware but besides that it's...More

Date of experience: December 2018
Thank P Y
GuestServicesFB, Guest Relations Manager at Freeport Braintree, responded to this reviewResponded 2 weeks ago

Dear P Y, We're sorry to read you had trouble parking following your recent visit. During busy periods especially around Christmas and New Year, it may take longer than normal to find an available space. We're sorry to hear you felt that our stores weren't...More

Reviewed 3 weeks ago via mobile

Althoughy the website says 10 oclock opening, not all shops are open, the two shops i wanted didnt open til 11 oclock so i had a wasted trip as didnt hav the time to wait for an hourMore

Date of experience: December 2018
1  Thank Murphy4040
GuestServicesFB, Guest Relations Manager at Freeport Braintree, responded to this reviewResponded 2 weeks ago

Dear Murphy4040, Thank you for taking the time to leave us this review. We do list on our website that selected larger stores only open for browsing at 10.30, and fully open at 11am. We're sorry if this was not clear for you. Should you...More

Reviewed 4 weeks ago via mobile

We took our family here for their christmas shopping as they like to buy name branded clothing. We found out that if you visit the imformation centre first you can request a 10% discount card. Next to information centre are the toilets which we found...More

Date of experience: December 2018
1  Thank linzief
GuestServicesFB, Guest Relations Manager at Freeport Braintree, responded to this reviewResponded 4 weeks ago

Dear linzief Thank you so much for leaving us such a fantastic review, we're so pleased to hear you and your family enjoyed your visit and we look forward to welcoming you back to Freeport Braintree again soon. Wishing you all a very Merry Christmas!

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Questions & Answers
Ask a question
GlobeTrotting787352
2 January 2019|
AnswerShow all 2 answers
Response from GuestServicesFB | Property representative |
Hi there, we don't have a play area facility at Freeport Braintree but in the retail park opposite you will find a Bowling Alley, cinema and swimming pool. Thank you, Guest Relations Team, Freeport Braintree
0
Votes
Shirley B
27 December 2018|
AnswerShow all 4 answers
Response from GuestServicesFB | Property representative |
Hi there, we'd recommend you visit Guest Services opposite Costa Coffee on your next visit to find out more. Thank you
1
Vote
cliffordpainter
Parking ticket as a shopping reward My wife and little girl thought they would have a fun mother daughter shopping day experience in the Black Friday sales. Unfortunately, following a long day shopping (long day spent queueing and stopping for lunch, snacks and then dinner etc so all fun) they received a parking fine for staying over 6 hours. A real pity as they had really enjoyed themselves and took full advantage of not being with the boys (husband and separately my daughters little brother) to take their time, try on clothes and just have a fun time. They don’t go to Braintree Shopping Village often as bit of a trek from where we live, so some what spoiled the experience. They are correct in saying the site has signs stating the stay is only for 6hrs, confirmed by friends as we had not noticed them at the time, but on a shopping frenzy day, such as Black Friday weekend, I would have thought they could have relaxed the rule, especially as they spent so much at the time. We paid the ticket as it would have been £100 if not paid quickly! A disappointing pity. The shopping was fun, but be quick about it. Can this be appealed at this stage?
11 December 2018|
Answer
Response from GuestServicesFB | Property representative |
Dear Cliffordpainter We are sorry to hear your wife has received a parking fine. If you're able to telephone our Guest Services team on 01376 348 168, they will be happy to discuss this with you. For your information... More
0
Votes