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JACK Thistledown Racino

21501 Emery Rd, Cleveland, OH 44128-4513
+1 216-662-8600
Website
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Review Highlights
Tight slots and the place is DARK!

Food choices suck, Tight slots. It was way better under total rewards. Rewards program so bad i... read more

Reviewed 4 days ago
johnbU642IQ
,
Parma
Great place to be!

Live racing is back at Jack's! Great staff in the casino and at the bars. My bad experience, the... read more

Reviewed 1 week ago
quest44087
,
Aurora, Ohio
Read all 2,683 reviews
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Overview
  • Excellent33%
  • Very good29%
  • Average25%
  • Poor6%
  • Terrible4%
Travellers talk about
“horse racing” (79 reviews)
“slush bar” (34 reviews)
“smoking area” (29 reviews)
Open Now
All hours
Hours Today: 00:01 - 23:59
LOCATION
21501 Emery Rd, Cleveland, OH 44128-4513
CONTACT
Website
+1 216-662-8600
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Reviews (2,683)
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1 - 10 of 2,683 reviews

Reviewed 4 days ago

Food choices suck, Tight slots. It was way better under total rewards. Rewards program so bad i stopped going there.

Thank johnbU642IQ
Reviewed 1 week ago

Live racing is back at Jack's! Great staff in the casino and at the bars. My bad experience, the only one, was with The Diner on Derby Day. I am at Jack's weekly. They had three ladies at the hostess desk chatting away, finally one...More

Thank quest44087
JACK T, Manager at JACK Thistledown Racino, responded to this review

Hello there! Thanks for the positive Racino feedback. We apologize for the experience you had at The Diner. That is not the type of service we strive to provide our guests. Our Food & Beverage Manager would like to speak further with you about your...More

Reviewed 2 weeks ago

I was very DISAPPOINTED that they eliminated the drive-up ramp to the old Main Entrance on the 2nd floor. My Sister and Aunt have difficulty walking, and before you could drive-up to the 2nd floor, give the Valet your car keys and go in the...More

Thank John H
JACK T, Manager at JACK Thistledown Racino, responded to this review

Hi John. There is a ramp located to the right of our new entrance for those that need assistance. Once entering our main doors, the elevator is conveniently located to the right or the escalators directly in front that will allow access to the Racing...More

Reviewed 2 weeks ago via mobile

I like this place, because it's easy to navigate, plenty of machines to chose from and a food source for every budget. The comps are good and maybe better than others. Love that you can watch a horse race or play slots...even better, they have...More

Thank Maggie G
JACK T, Manager at JACK Thistledown Racino, responded to this review

Thank you for the wonderful feedback, Maggie! We are delighted to hear you experienced some of what JACK Thistledown has to offer. We hope to see you again soon!

Reviewed 4 weeks ago

The atmosphere was great, FREE PARKING/VALET. You are greeted as soon as your set foot on the premises. There was hot beverages for those who chose to go out for a smoke break. The decor was awsome, I have eaten there several times, the food...More

1  Thank BettyBoop1124
JACK T, Manager at JACK Thistledown Racino, responded to this review

Hi there! Thank you for providing such wonderful feedback about the new JACK Thistledown Racino. We strive to provide phenomenal service to every guest, every time - no matter what. We are delighted to hear that our team did not disappoint. We love hearing you...More

Reviewed 15 April 2017 via mobile

We went for the February birthday special promotion. We didn't win anything but we still had a great time. The promotion was so well run and everyone was so helpful and friendly. We had a few questions about upcoming promotions and we were directed to...More

Thank Bernadette B
JACK T, Manager at JACK Thistledown Racino, responded to this review

Hi Bernadette! We strive to provide exceptional customer service to every guest, every time no exceptions, no excuses. We are delighted to hear that Ashley did not disappoint! We can't wait to welcome you back to JACK Thistledown Racino!

Reviewed 3 April 2017

The Casino is improving but the live horse racing needs to go bye bye. It's backside is full of drunk people who smoke around the animals, which are not always well maintained. If it wasn't for the Casino, the place would be a parking lot....More

6  Thank _zuberjames
Reviewed 17 March 2017 via mobile

Really disappointed in Management's decision to do major redesign during the day today. Left after carpet fumes became an allergy issue. Need to bring maintenance in over night and compensate them instead of insulting your regular players. Went to hard Rock instead and enjoyed winning...More

1  Thank Kathy T
JACK T, Manager at JACK Thistledown Racino, responded to this review

Hi Kathy! Rest assured that our team is working around the clock to complete the construction process in a timely manner. If we were to only do it during the day/night it would take months longer vs. the weeks we have planned. We apologize for...More

Reviewed 12 March 2017

While waiting for our order we noticed the equipment used to keep the fries warm was coated with old grease and black fuzz was clinging to it. Clearly it hasn't been cleaned in quite awhile. If this isn't cleaned and maintained how clean is the...More

1  Thank kayb941
JACK T, Manager at JACK Thistledown Racino, responded to this review

Hi Kay! Thank you for bringing this to our attention! This is unacceptable not the quality care we are used to provide to our guests. Can you please email us at JTD-SocialMedia@jackentertainment.com with you name, ClubJACK number, the best phone number and the restaurant you...More

Reviewed 26 February 2017 via mobile

Ate at the Mill Creek Grill which is a new resteraunt in Thistledown. Had the Walleye fingers as an appetizer. Very tasty and served with 3 choices of dipping sauce. My wife had the Trio slider which she enjoyed. I ate the Madeira chicken. It...More

Thank jamescQ3635FC
JACK T, Manager at JACK Thistledown Racino, responded to this review

Hi James! Thank you for providing a valuable review about your recent Millcreek Grille visit. We are delighted to hear you and your wife had the opportunity to taste many samplings and enjoyed yourselves! We can't wait to welcome you back to the new JACK...More

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Questions & AnswersAsk a question
Can I get pictures from races my ottb won? 2012 was last year he raced. Mr.Easy E is his name.
29 October 2015|
Answer
Response from JACK T | Property representative |
Hi there! Our track photographer should be able to locate that photo for you. Jeff Zamaiko by email at jj@jjfoto. com.
1
Vote
R4715DDjaneb
Is there a happy hour?
12 August 2015|
Answer
Response from JACK T | Property representative |
Hi there! We have Happy Hour Monday - Thursday every week at Slush Bar & Patio. Please visit our Slush Bar webpage for all the details. Monday: Martini Monday Tuesday: Tequila Tuesday Wednesday: Wine Wednesday Thursday... More
0
Votes
Deborah N
happy hour on fridays?
11 June 2015|
Answer Show all 3 answers
Response from JACK T | Property representative |
Hi Deborah! Right now we do not have any regular drink specials. We do have a drink special during Friday Night Live every Friday Night at Slush Lounge,
0
Votes