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JACK Cleveland Casino

100 Public Sq, Cleveland, OH 44113-2208
+1 216-297-4777
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Review Highlights
Very nice!

Really nice place. Only spent a short amount of time here because we had many sites to see in a... read more

Reviewed 2 days ago
peg2635
,
pennsylvania
Nice Casino

We walked over to this casino. We spent a couple of hours there. Lots of variety of games. We... read more

Reviewed 3 days ago
nevada747747
,
Toronto, Canada
Read all 6,940 reviews
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Originally recognized as Horseshoe Casino Cleveland, we opened as Ohio's first full-service casino inside the historic Higbee Building in downtown Cleveland, OH in May 2012. Adding to the city's impressive sports, entertainment and cultural attractions, JACK Cleveland Casino welcomed more than give million guests to the casino in its first year of operations. The $350 million gaming destination employs 1,600 team members and features 1,600+ slot machines 89 table games and a large Poker room; along with lounges, a buffet restaurant and a three-outlet food court. JACK Cleveland also has partnerships with a dozen local restaurants and three downtown hotels. During construction the development created nearly 2,000 construction jobs.
  • Excellent39%
  • Very good32%
  • Average20%
  • Poor5%
  • Terrible4%
Travellers talk about
“table games” (378 reviews)
“poker room” (94 reviews)
“spread buffet” (73 reviews)
Open Now
All hours
Hours Today: 00:00 - 23:59
LOCATION
100 Public Sq, Cleveland, OH 44113-2208
CONTACT
Website
+1 216-297-4777
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Reviews (6,940)
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1 - 10 of 6,922 reviews

Reviewed 2 days ago

Really nice place. Only spent a short amount of time here because we had many sites to see in a limited amount of time.... but it was nice. Staff was helpful. HUGE selection of slots, cash out machines plentiful, clean bathrooms, not a lot of...More

Thank peg2635
Reviewed 3 days ago

We walked over to this casino. We spent a couple of hours there. Lots of variety of games. We wanted to get a bite to eat. There was not too many restaurants to get food and the food we got was not great They are...More

Thank nevada747747
Jack Cleveland C, Manager at JACK Cleveland Casino, responded to this reviewResponded 2 days ago

Hello there. Thanks for stopping by during your visit to Cleveland! Beginning August 24, we will have a 24/7 sandwich shop opening named Stack'd, as well as a fast casual pasta bar named Nonna Pazza. We hope you will stop by on next trip to...More

Reviewed 4 days ago via mobile

When I visit Cleveland are usually stop at Jack's because of my fond memories of hippies department store which occupied the space previously. I don't find the energy level at Jack's to be particularly high and I think that contributes to a lack of luck...More

Thank Stevetiger
Jack Cleveland C, Manager at JACK Cleveland Casino, responded to this reviewResponded 3 days ago

Hi Steve. Yes, Corky & Lenny's is a part of our Level 2 quick-serve food outlet. We appreciate your feedback and will forward it to our Leadership team for further review. We hope you reconsider and visit again!

Reviewed 6 days ago

We enjoyed our first visit and even won at the penny slots. We didn't stay too long because we left while we were up.

Thank Sandirp
Jack Cleveland C, Manager at JACK Cleveland Casino, responded to this reviewResponded 5 days ago

Congratulations on your win! We hope to see you again soon!

Reviewed 1 week ago via mobile

We walked in the back of the building and realized we were in a mall. It was Sunday evening and the stores were all closed. Once we got to the casino, it was beautiful inside and smoke free. Lots of slot games were available to...More

Thank Kelly H
JACK T, Manager at JACK Cleveland Casino, responded to this reviewResponded 6 days ago

Hi Kelly! Yes, we are conveniently connected to Tower City Center (which offers many stores, restaurants and even hotels). We are delighted to hear you had a nice time and can't wait to see you again on your next trip!

Reviewed 1 week ago via mobile

This casino is quite large for not being Vegas. It was very clean and fun. It was smoke free or not much smoking because I don't remember seeing a cigarette in the place...nice place to go after a ball game downtown.

Thank mark c
Jack Cleveland C, Manager at JACK Cleveland Casino, responded to this reviewResponded 6 days ago

Hi Mark! We love being smoke free and connected to the heart of downtown Cleveland! We are delighted to hear that you felt the same way. We hope to see you again soon!

Reviewed 1 week ago

The old Higbees Department Store from The Christmas Story fame is now a casino called Jacks. The building is beautiful. It is a basic casino. It is on multiple floors. There are slots and table games. We were a little uncomfortable with the clientele hanging...More

Thank Noreen M
Jack Cleveland C, Manager at JACK Cleveland Casino, responded to this reviewResponded 6 days ago

Hi Noreen. Thank you for providing valuable feedback. We regret that you had a negative experience downtown. Please report suspicious activity to a police officer or JACK security immediately. While at JACK Cleveland, park at the casino garage, conveniently located at the corner of Ontario...More

Reviewed 1 week ago via mobile

I didn't care for this Casino,too congested to get there, didn't like parking in garage there and too much walking to get to casino. Slots are too tight,and didn't like the layout of the casino.I am used to the Rive rs Casino in Pittsburgh, no...More

Thank Evelyn G
Jack Cleveland C, Manager at JACK Cleveland Casino, responded to this reviewResponded 1 week ago

Hi Evelyn! We regret to hear your feedback but will forward it along to our Leadership to review. Did you take the Skywalk from our garage to enter the casino? It is the fastest and most convenient way to avoid the outside elements and get...More

Reviewed 1 week ago via mobile

We came to jacks casino for my friends 21st birthday. We had never played a table game before and the dealers were very kind in reaching us the game and explaining things! Drinks are a bit pricey. Slots are fun!

Thank BreanaComer
Jack Cleveland C, Manager at JACK Cleveland Casino, responded to this reviewResponded 1 week ago

Hi Breana! Thanks for letting us be a part of your friend's special day. we are delighted to hear you had a great time and our Table Game dealers enhanced your experience. We hope to see you again soon!

Reviewed 1 week ago

This is a POOR location for a casino. I have been to almost all the casino's in Ohio and some in other states and this one, by far, seems the least favorable. I do not like the dress code of approved people in the facility....More

Thank beeobee
Jack Cleveland C, Manager at JACK Cleveland Casino, responded to this reviewResponded 1 week ago

Hello there. We regret to hear your feedback. Our life-saving Security team is always available to our guests as well as our roaming Cleveland Police Officers. We'd like to discuss your feelings further. Please email us at JCL-SocialMedia@jackentertainment.com so we can connect.

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Ask a question
Questions & Answers
lac1208
14 July 2017|
AnswerShow all 10 answers
Response from Jack Cleveland C | Property representative |
Hi there! Valet parking is complimentary for C & K members of ClubJACK. For J & A members and non-members of ClubJACK the rate is $45.
0
Votes
Unassuming
11 June 2017|
AnswerShow all 4 answers
Response from Jack Cleveland C | Property representative |
Hello there! JACK Cleveland offers complimentary wheelchairs for easy access in the Welcome Center. Scooters can be rented for $20 for 12 hours and $35 for a 24 hour day. Both wheelchairs and scooters can be requested at... More
0
Votes
ggag1115
27 April 2017|
AnswerShow all 5 answers
Response from Jack Cleveland C | Property representative |
Hi there! We are located in the Higbee Building, which is easily connected to Tower City Center. Within walking distance you have the Ritz-Carlton, Cleveland, Renaissance Hotel, The Westin, Hilton Cleveland and The Hyatt... More
2
Votes