Toronto Premium Outlets
Toronto Premium Outlets
3.5
11:00 AM - 7:00 PM
Monday
10:00 AM - 9:00 PM
Tuesday
10:00 AM - 9:00 PM
Wednesday
10:00 AM - 9:00 PM
Thursday
10:00 AM - 9:00 PM
Friday
10:00 AM - 9:00 PM
Saturday
9:30 AM - 9:00 PM
Sunday
11:00 AM - 7:00 PM
About
Duration: 1-2 hours
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Top ways to experience Toronto Premium Outlets and nearby attractions

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.

Popular mentions

3.5
3.5 of 5 bubbles387 reviews
Excellent
80
Very good
127
Average
109
Poor
36
Terrible
35

Olav V
13 contributions
5.0 of 5 bubbles
May 2024 • Couples
I love the premium outlets! Good, free parking. Its clean, the washrooms are clean and the selection of shops are perfect.
Written 17 May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Sana V
1 contribution
3.0 of 5 bubbles
Feb 2024 • Family
Advising anybody who shops at this mall to be aware of pick pocketers, recently just happened at sketchers but gladly the store employees came in contact with useful contact information found in a customers wallet. Thank you on your behalf! Please be aware of your surroundings visiting this mall and of your belongings.
Written 6 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Escape58377
Taoyuan, Taiwan1 contribution
1.0 of 5 bubbles
Aug 2023 • Family
Ever got pickpocketed at an outlet mall? well I just did, 2 asian ladies got to me at a Calvin Klein’s store, so beware out there!
Written 27 August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Irene Y
1 contribution
1.0 of 5 bubbles
Jul 2023 • Family
I am writing this letter to bring to your attention a concerning issue I experienced during my recent visit to your retail store. Unfortunately, the encounter left me deeply dissatisfied due to the attitude problem displayed by one of your employees. My visit is at Arc'teryx Toronto Primum Outlets on July 27, 2023.

The specific incidents that occurred during my visit include:

My terrible experience was caused by the salesperson, who is male, around 40 years old, with a grey beard. I kindly asked him to find a size for me, but he had an extremely bad attitude and was unwilling to do so. The exact conversation is as follows:

Me: Excuse me, could you find me a medium size for the blue jacket over there?

He: Which blue? Didn't you see we have a lot of blue ones?

Me: (Indicate and point to the exact one) that one, over there.

He: That one? He rolled his eyes. What is that one? (He rolled his eyes AGAIN)

The aforementioned incidents were not only embarrassing but also made me feel unwelcome in your store. As a customer, I expect to be treated with respect and courtesy, regardless of the circumstances. It is disappointing to encounter such behaviour, especially when I have been a loyal customer of Arc'teryx for 5 years.

I believe in giving feedback with the hope that corrective actions will be taken to address this issue and ensure that future customers do not face a similar unpleasant experience. I request that you take the following steps to address the situation:

Conduct an investigation into the incident to gain a clear understanding of what transpired and verify the facts.

Provide appropriate training to the Employee and all employees to emphasize the importance of customer service and maintaining a positive attitude.

Take necessary disciplinary action against the Employee if deemed appropriate, in accordance with your store's policies.

Communicate the steps taken to address this issue and assure customers that their concerns are being taken seriously.

As a loyal customer, I hope that my feedback will be considered seriously and prompt action will be taken to rectify the situation. I value the products and services offered at Arc'teryx, and I would like to continue supporting your business. However, if such incidents persist without resolution, I may be forced to take my patronage elsewhere.

Please acknowledge receipt of this complaint and inform me of the actions taken to address the situation. I look forward to hearing from you soon and seeing improvements in the overall attitude and behaviour of your employees.

Thank you for your attention to this matter.

Sincerely,

Max 
Written 28 July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Gena D
Toronto, Canada98 contributions
1.0 of 5 bubbles
Mar 2023 • Friends
The mall is outside which is ridiculous in Ontario. The weather is crap here 8 months of the year.
The prices at the stores are no different than prices at the mall. Definitely not worth the trip. Go to Square One in Mississauga instead!
Written 25 March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Tripper67
London, UK87 contributions
3.0 of 5 bubbles
Sept 2022
Prices definitely not "outlet" enough...very poor choice ... don't bother to be honest too far from downtown and remember they add tax to whatever you buy and for us foreigners there is no tax refund !!!
Written 10 September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Khurram Hussain
Calgary, Canada249 contributions
4.0 of 5 bubbles
Jul 2022 • Family
The open setting of the mall is great, does feel congested. All the brands that we typically buy from, are here and tons of deals.

The location is great- right on the highway but it tends to get really busy as the day progresses so jf you want to shop with ease, try coming as early as possible - Avoid the weekends
Written 9 August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

RI
Calgary, Canada317 contributions
5.0 of 5 bubbles
Jun 2022 • Couples
Great shopping trip… the commute from our downtown Toronto hotel took about 45 mins to get to the outlet, we left just after 10:30am & took a taxi. It cost $125 each way.
There was a great assortment of designer luxury stores such as Armani, Versace, Burberry, YSL, Prada, Gucci, etc. We only had time to visit several stores… but left with tons of shopping bags. We walked by the food court & visited the bubble tea place. Guest services called us a taxi to go back to the hotel.
Written 4 July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Theresa M
Quispamsis, Canada134 contributions
5.0 of 5 bubbles
Jun 2022 • Family
Clean, accessible. Good prices. Good selection of high end products and entry level merch. Lots of variety of food choices.
Written 11 June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Ash B
1 contribution
1.0 of 5 bubbles
Dec 2021
he employees that work here are amazing. The products are fantastic I have always been a fan of Fossil. However, the female manager that works here is by far the worst. I have never seen let alone had to experience the worst customer service ever. Her attitude is poor and the way she speaks to her customers is ridiculous. I had initially thought when I had gone in recently she was having a bad day which is okay because it happens. However, I had gone in a couple of days later to pick up something and she was talking very rudely to another customer. Not only that she had made a mistake with multiple things when I was purchasing my watch so when I went to pick it up and another employee was helping me there were issues finding the watch and track if it was mine because of the issue and her not correcting. I highly recommend this store and the other employees but I would stay far away and not bother with the female manager in this store it's ridiculous. Customer service training is highly needed for her
Written 14 December 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Toronto Premium Outlets - All You Need to Know BEFORE You Go (2024) - Tripadvisor

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