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Queens Landing

1459 River Hwy, Mooresville, NC 28117-9099
+1 704-663-2628
Website
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Review Highlights
Went on the Lady of the Lake....

Overall we Had a good time and the good was very good. Could be better organized for the staff. We... read more

Reviewed 3 days ago
Gcillo
,
Mooresville, North Carolina
via mobile
Completely Unacceptable

Was with a family group to celebrate a 70th birthday. Trip started late, boarding was chaotic... read more

Reviewed 3 days ago
Christine B
Read all 163 reviews
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Overview
  • Excellent26%
  • Very good30%
  • Average14%
  • Poor13%
  • Terrible17%
Travellers talk about
“lake norman” (36 reviews)
“top deck” (7 reviews)
LOCATION
1459 River Hwy, Mooresville, NC 28117-9099
CONTACT
Website
+1 704-663-2628
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Reviews (163)
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1 - 10 of 163 reviews

Reviewed 3 days ago via mobile

Overall we Had a good time and the good was very good. Could be better organized for the staff. We really felt bad for the staff trying to keep up with drinks and food service. There are a few things that could be done different...More

Thank Gcillo
Reviewed 3 days ago

Was with a family group to celebrate a 70th birthday. Trip started late, boarding was chaotic. Staff was extremely unprofessional. We were served from a buffet and weren't even visited at our table to be served water-we had to keep asking for refills on water...More

1  Thank Christine B
Reviewed 4 days ago

Took a cruise on the Lady of the Lake and from the captain to the bartender the staff were unprofessional. We were not informed of a change in schedule until the last minute and were not given the option to upgrade to a pre plated...More

Thank eb123654
Reviewed 4 days ago

This place needs some TLC. It has a prime location and could be so much more than it presently is. This could be a happening place filled with lots of fun and fitness! This was our second visit here. The first time we gave it...More

Thank ParticularlyPeachy
Reviewed 2 weeks ago

My experience was Awesome the customer service that was given to us by Sammy, Carl, Summer, Kristin, and Amy was excellent. The group was very attentive throughout the entire cruise. We would definitely recommend this cruise to all of our friends.

Thank Tracy A
Grady J, Manager at Queens Landing, responded to this reviewResponded 1 week ago

We are delighted that you selected Queens Landing. Come back any time.

Reviewed 2 weeks ago via mobile

We stopped by for ice cream while out boating. No one was at the kitchen counter, and we had to finally find someone in an office to call the person to help. Had to wait s little more until she arrived. At the end, though,...More

Thank shivers10
Reviewed 2 weeks ago via mobile

If you have never been on a boat, go rent you one. The food was cold when we were served. Service was non existent, waited 20 min. for a drink. For the money I'd rather go to a good seafood or steakhouse, it would be...More

2  Thank Raymond H
Grady J, Manager at Queens Landing, responded to this reviewResponded 1 week ago

Raymond, please call reservations so Queens can identify any problems with your service. We keep video surveillance and would like to look through so we may help you. We work very hard to please our customers.

Reviewed 2 weeks ago via mobile

Forest loves boats! He also has Autism so I was a little worried how he would do for two hours on the trip, but everyone was so kind and accommodating. The food was good, sunset amazing, and Forest got to meet the captain and even...More

1  Thank Tifini F
Grady J, Manager at Queens Landing, responded to this reviewResponded 1 week ago

We were delighted to be part of your evening. Please come back.

Reviewed 3 weeks ago via mobile

We arrived at 5pm and the view of the lake was beautiful. The online process was simple and we were well greeted and check in was easy. Very Nice People! We were to board at 5:30pm. The staff were running from the boat to the...More

2  Thank sammy4t
Reviewed 3 weeks ago via mobile

Big disappointment. Booking process online was easy but almost everything after that was not good. The Captain greeted us at the door and was very nice. Everyone else seemed to be understaffed and disorganized. Servers seemed confused and unfriendly. Salads were sitting on the tables...More

4  Thank LolaBailey7702
Grady J, General Manager at Queens Landing, responded to this reviewResponded 3 weeks ago

Lola. Close to shoreline and verbal tours are the daytime sightseeing tours. Night time has live music, dinner and cocktails. Hope you'll return.

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Ask a question
Questions & Answers
Tink R
5 June 2017|
Answer
Response from Waterflare | Reviewed this property |
We never ordered alcohol so the answer is no.
0
Votes
Carletha W
5 June 2017|
AnswerShow all 7 answers
Response from Erica H |
No they have refused to answer the phone and I saw the management statement that said it didn't happen which it very well did! I have decided to contact my local action 9 news station at this point to expose this scam! I'm... More
2
Votes
Tink R
1 June 2017|
AnswerShow all 5 answers
Response from Tink R | Reviewed this property |
I have complained and hopefully the public who reads these reviews will see that the only response from this company is that a low rating is a false review. Contact the Attorney General's office and file a complaint online... More
0
Votes