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Empire City Casino

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810 Yonkers Ave, Yonkers, NY 10704-2030
+1 914-968-4200
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Review Highlights
Great Staff/Experience

On Monday, January 15th my wife and I took my parents 81 and 79 years old to the Empire City... read more

Reviewed 3 days ago
rna141
,
Stony Point, New York
Customer Service/Promotion Desk Staff

I like coming to the Casino, but the customer service at the promotional desk is horrible. Many... read more

Reviewed 2 weeks ago
zombiebuttbomb
,
New York City, New York
Read all 305 reviews
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Overview
  • Excellent19%
  • Very good33%
  • Average26%
  • Poor9%
  • Terrible13%
Travellers talk about
“valet parking” (16 reviews)
“horse racing” (12 reviews)
Closed Now
All hours
Hours Today: 9:00 AM - 4:00 AM
LOCATION
810 Yonkers Ave, Yonkers, NY 10704-2030
CONTACT
Website
+1 914-968-4200
Write a Review
JPMiles / Payback Arrow
50
JPMiles / Payback Arrow
Reviews (305)
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1 - 10 of 302 reviews

Reviewed 3 days ago

On Monday, January 15th my wife and I took my parents 81 and 79 years old to the Empire City Casino. We used the valet parking, and I brought my scooter because I have difficulty walking attributed to multiple sclerosis. I was playing a slot...More

Thank rna141
Reviewed 2 weeks ago

I like coming to the Casino, but the customer service at the promotional desk is horrible. Many (not all) of the staff are rude and disrespectful. I went to the casino in December (2017). As I stood on line, there were three females engaged in...More

Thank zombiebuttbomb
Eileen R, Owner at Empire City Casino, responded to this reviewResponded 1 week ago

We're sorry you did not have a 5-star experience at our casino. Thank you for bringing this to our attention. We can assure you we offer the best in customer service and we are sorry you did not receive exactly that. We hope you will...More

Reviewed 2 weeks ago via mobile

The casino is huge. Tons if slot machines. Too bad that the classic casino games like roulette and blackjack are all virtual. But if you are a slot lover you have to go there. It was really fun to watch and play!

Thank Gunnar M
Eileen R, Manager at Empire City Casino, responded to this reviewResponded 2 weeks ago

Gunnar, thank you for the kind words and for stopping in for some fun! We hope you will join us again in the New Year!

Reviewed 2 weeks ago

Terrible returns. This casino has the worst returns ever. I have played slots table games everything. The returns are terrible stay away stay far far away.............. If you pass this place by your a winner...enter this place and you ill lose INSTANTLY..............More

Thank Mdandlex
Eileen R, Manager at Empire City Casino, responded to this reviewResponded 2 weeks ago

We are sorry that you have not been a big winner but we have thousands of winners every day. Just last week our patrons took home their share of $177,538,669, with all of those winners hopefully your day will be very soon. Thank you for...More

Reviewed 3 weeks ago via mobile

This casino has lots posters neon signs showing big dollars or show great food. But food is very expensive and when you walk around you see people have lost all their money.i soon joined them I lost 90 dollars out of my 300. On so...More

1  Thank smoothjay
Eileen R, Owner at Empire City Casino, responded to this reviewResponded 2 weeks ago

We're sorry you feel this way about our Casino. We can assure you we offer the best in customer service with competitive pricing and we are sorry you did not receive exactly that. We have thousands of winners every day. Just last week our patrons...More

Reviewed 4 weeks ago

Machines are fun and very busy. Excellent customer service. Machines do pay. Unfortunately no table games.

Thank stevecolprit
Eileen R, Owner at Empire City Casino, responded to this reviewResponded 3 weeks ago

Steve, We're glad you enjoy our casino. We appreciate your honest feedback. However, Empire City Casino is owned by the New York Gaming Association, and regulations prevent us from having live tables. We hope you will visit us again soon!

Reviewed 13 December 2017 via mobile

We needed to use up a few vacations days before the end of the year and couldn’t decide what to do. So never visiting Empire City Casino we hopped in the car for the 30 minute ride south. It was not very crowded but then...More

Thank rrodeo
Eileen R, Manager at Empire City Casino, responded to this reviewResponded 15 December 2017

Thank you for your feedback on your first visit with us. We are happy to hear you chose to visit during your day off. We love reading reviews like yours, because it makes us feel good about our friendly team and wonderful facilities. We are...More

Reviewed 9 November 2017

This was the first time that I had come here and I liked it. I took the Metro North promotion that gave me $10 in slot play and $10 in food. The La Cocina was a great place to get food and the beef burrito...More

Thank Joey C
Eileen R, General Manager at Empire City Casino, responded to this reviewResponded 10 November 2017

Thanks for sharing your first-time experience with us, Joey! We’re so happy to hear you enjoyed the food you had at La Cocina. We look forward to seeing you again very soon for your $20 free play. Take care!

Reviewed 8 November 2017 via mobile

It is right off the New York State Thruway and full of slot machines. They do not have permission for table games but they have machines that play table games. My favorite are the penny slot machines but the minimum bid on the penny machines...More

Thank guyinny
Eileen R, General Manager at Empire City Casino, responded to this reviewResponded 10 November 2017

Thanks for sharing your review and experience with us. We’re glad you enjoy gambling with us here at Empire City Casino. We hope you’ll test your luck with us sometime soon!

Reviewed 30 October 2017

I routinely play with about 800$ to $2000. I have never experienced a more unfair slot play then this place. I dont even call it a casino. I try and try to go with a smile but nothing about the manner in which you lose...More

1  Thank Donnygo
Eileen R, General Manager at Empire City Casino, responded to this reviewResponded 7 November 2017

Thank you for the patronage, and for taking the time to leave us your feedback. We are sorry to hear that you did not have the best of luck recently. We have thousands of winners every day. Just last week our patrons took home their...More

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Ask a question
Questions & Answers
deaconanthonytay2018
11 January 2018|
Answer
Response from Christopher J | Reviewed this property |
The escalator is by the valet entrance. Also one all the way in the rear of the casino. High limit slots up there only though.
0
Votes
Laura C
1 January 2018|
AnswerShow all 3 answers
Response from T1918JHlindac | Reviewed this property |
20% on food, free bar on 2nd floor. Shorter lines for cashing tickets and more.
1
Vote
Karen C
11 December 2017|
AnswerShow all 6 answers
Response from Christopher J | Reviewed this property |
Uhh absolutely not.. lol. That's actually a hilarious question. no casino will ever reimburse you. even if the casino makes a mistake. if your an aspiring gambler, slots or tables it important to develop a strategy and stick... More
0
Votes