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Address: 915 Route 73, Mount Laurel, NJ 08054
Phone Number:
+1 877-494-2626

TripAdvisor Reviewer Highlights

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    Terrible
It's 930 and still no sheets for the pull out bed

We have been coming since my 7 year old is 4.. For the first time we opened the pull out bed and there was an empty bed no sheet nothing. We called and still there is nothing on... read more

3 of 5 bubblesReviewed 19 February 2015
Andrea M
via mobile
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456 Reviews from our TripAdvisor Community

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Showing 454: English reviews
Bronx, New York
Level Contributor
4 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 19 February 2015 via mobile

This indoor water park was fun. The slides, Parrot's perch, and lazy river were the highlights. However, in general the park is very small and there is no need to go for more than a day. If you do want to stay for more than a day...DO NOT STAY at the hotel ML! The hotel needs to be throughly clean!... More 

Helpful?
1 Thank bxmom24
thehotelml, Guest Relations Manager at Coco Key Water Resort, responded to this review

We’re glad to hear that you enjoyed the CoCo Key Water Park. However, we’re disappointed that you didn’t enjoy The Hotel ML. We’re an independently owned and operated hotel and we take great individual pride in being so. I’m personally involved in several renovations we’re working on. For example, both the T-Bar and Talia’s restaurant have received wonderful upgrades, and... More 

1 review
3 of 5 bubbles Reviewed 19 February 2015 via mobile

We have been coming since my 7 year old is 4.. For the first time we opened the pull out bed and there was an empty bed no sheet nothing. We called and still there is nothing on the bed. When talking to the front desk the response we receive is uh huh.. Yeah.. Ok... That is not a respectable... More 

Helpful?
Thank Andrea M
thehotelml, Guest Relations Manager at Coco Key Water Resort, responded to this review

Dear Andrea, I do wish I knew more about your post and your experience. First, we're sorry the pull out bed didn't have sheets. Did the Front Desk not offer sheets? Did it take too long? If it was 9:30, how long was the wait? Sheets/towels/linens are typically delivered immediately and I don't know why they weren't delivered as such.... More 

Garwood, New Jersey
Level Contributor
14 reviews
common_n_attraction_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 16 February 2015

The water park was OK - much smaller than Great Wolf Lodge. The little kids had enough to keep them occupied for a few hours. My oldest son (almost 12) got a little bored, since there are only 3 large slides (2 tube slides and one body slide). There is no wave pool or general area for the kids to... More 

Helpful?
Thank TSimitz
thehotelml, Guest Relations Manager at Coco Key Water Resort, responded to this review

Thank you for taking the time to submit a post to TripAdvisor about your time at the CoCo Key Water Park. We’re glad to hear that you’re 5 and 7 year old enjoyed the water park. Also, I do hope you saw the other opportunities for your whole family to enjoy, such as our movie night, our magicians and events... More 

Westfield, New Jersey
Level Contributor
37 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 40 helpful votes
3 of 5 bubbles Reviewed 16 February 2015

Small, clean with a few fun slides and lazy river. Good for pre-teens, probably for 2-3 hours. Convenient to shopping and restaurants.

Helpful?
Thank danielh5
thehotelml, Guest Relations Manager at Coco Key Water Resort, responded to this review

Dear Daniel, Thank you for visiting the CoCo Key Water Park and for taking the time to post on TripAdvisor about your experience. We’re glad to hear it was a good time and that you enjoyed the attractions nearby. There is plenty of shopping and dining near our resort, and if you’re from out of town, we hope you had... More 

West Grove, Pennsylvania
1 review
common_n_attraction_reviews_1bd8 16 helpful votes
1 of 5 bubbles Reviewed 8 February 2015

Very unhappy with our stay here! Where do I start? it was totally ghetto!!! Not what we were expecting at all. Very under staffed not enough employees to handle the big crowds. In my opinion very unsafe for the kids. The kids were sliding into each other and there was no one there to monitor them. The water in the... More 

Helpful?
16 Thank CAM L
thehotelml, Guest Relations Manager at Coco Key Water Resort, responded to this review

We’re sorry you feel you had a ghetto experience. We strive to be proud of our hotel and resort. We invest heavily in our lifeguards and the standards that New Jersey code demands from us as a water resort. With regard to the taxes on your stay, these charges are standard in the hotel and resort industry. I want you... More 

New Jersey
Level Contributor
10 reviews
common_n_attraction_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 2 February 2015

We visited CoCo Key Water Resort on Saturday, Jan 31st with our 5 grandchildren (ages 4 to 8). Had no expectations because of the mix of reviews. While the water park was small, it offered hours of fun for the kids. We were able to secure lockers, the water felt a little chilly at first but we quickly acclimated and... More 

Helpful?
8 Thank Susan T
thehotelml, Guest Relations Manager at Coco Key Water Resort, responded to this review

Dear Susan, Thank you for taking the time to post to TripAdvisor. We’re glad to hear that the CoCo Key Water Resort offered your family a good time for all. I want you to know that we do train all of our lifeguards and staff to monitor just the situation that you mention. We’re also glad to hear that you... More 

1 review
common_n_attraction_reviews_1bd8 12 helpful votes
1 of 5 bubbles Reviewed 29 January 2015

We arrived at the hotel at 4 to find out our room was not ready. We got a text from Front Desk our room was ready at around 7pm. Really? The Waterpark was so stuffy and the locker rooms were nasty. We checked out at 11pm because my husbands wallet end it up missing. We contacted the police and the... More 

Helpful?
12 Thank Fikreta1
thehotelml, Guest Relations Manager at Coco Key Water Resort, responded to this review

We apologize that your room wasn't ready in time. We always strive to live up to the 4pm check-in time. However, it seems we did not exceed your expectations and for that we are sorry. It always delights us when we can say we look forward to hosting you in the future. Don’t hesitate to reach out to me. You... More 

New York City, New York
2 reviews
common_n_attraction_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 25 January 2015

This really is a great place. Pay no attention to all those unhappy people who wrote negative reviews. We had a blast! Great Wolf is very overpriced and the staff is much nicer! We will be back!

Helpful?
4 Thank Sam B
thehotelml, Guest Relations Manager at Coco Key Water Resort, responded to this review

Dear Sam, Thanks so much for posting to TripAdvisor about your time at the CoCo Key Water Resort. We’re thrilled that you had a blast. It’s the whole point! Hope to see you again soon!! James More 

1 review
common_n_attraction_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 25 January 2015

I went with 2 kids, 2 and a 5, they liked it so much but could't stay there more then 1 hour because the water was really cold.They said it has to be 84 degriees but it wasn't even 70. So disappointed!!!!!! We were driving more then 2 hours and spend money on the tickets.... :-(

Helpful?
3 Thank Mirjam19
thehotelml, Guest Relations Manager at Coco Key Water Resort, responded to this review

Dear Mirjam, We’re glad to hear that your kids had a great time at the CoCo Key Water Resort but very disappointed to hear that they couldn’t stay because of the temperature. I have sent an email to the Chief Engineer. Also, if you would like, please don’t hesitate to reach out to me at james@thehotelml.com. Thank you for taking... More 

Marlton, New Jersey
Level Contributor
14 reviews
common_n_attraction_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 20 January 2015

Fun for little kids. Not too much to do for 8 years or older kids. Don't go on a busy weekend. Park is small. We went over the weekend with 3 kids 10, 6 and 2 year old. Very limited number of tables, and people put their bags/towels on the tables and sort of reserve them. So go early if... More 

Helpful?
2 Thank familyman56
thehotelml, Guest Relations Manager at Coco Key Water Resort, responded to this review

Dear Family Man, Thank you for letting us know about your experience. We take comments about the pleasure of our guests seriously. I've reached out to the Director of the Water Park to discover why it’s done this way. We've had a problem with life preservers being stolen and in turn, it has caused us problems as we strive to... More 

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