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Coco Key Water Resort

915 Route 73, Mount Laurel, NJ 08054-1123
+1 877-494-2626
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Review Highlights
Too cold, horrible dressing area

The women's dressing room was dirty, had one bench and just four changing stalls (with no lights... read more

Reviewed 1 week ago
rc646
,
Brooklyn, New York
Too cold and much too crowded

There is no way this place is 84 degrees. My children were so cold they could not swim in the... read more

Reviewed 1 week ago
Lisa M
via mobile
Read all 533 reviews
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Overview
  • Excellent21%
  • Very good27%
  • Average18%
  • Poor11%
  • Terrible23%
Travellers talk about
“visited coco” (10 reviews)
“birthday party” (15 reviews)
LOCATION
915 Route 73, Mount Laurel, NJ 08054-1123
CONTACT
Website
+1 877-494-2626
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JPMiles / Payback Arrow
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JPMiles / Payback Arrow
Reviews (533)
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1 - 10 of 528 reviews

Reviewed 1 week ago

The women's dressing room was dirty, had one bench and just four changing stalls (with no lights). The showers had no benches or hooks to hold towels or change of clothes. There was nowhere to put anything and just one outlet for a hair dryer...More

Thank rc646
thehotelml, Manager at Coco Key Water Resort, responded to this reviewResponded 4 days ago

Thank you very much for taking the time to express your experience during your recent visit to CoCo Key Water Resort at The Hotel ML. It is only through the valuable feedback of guests like yourself that we can continue to identify opportunities to improve...More

Reviewed 1 week ago via mobile

There is no way this place is 84 degrees. My children were so cold they could not swim in the children's pool but said they would rather go home which was very disappointing. The venue itself was very crowded and I found it stressful trying...More

Thank Lisa M
thehotelml, Manager at Coco Key Water Resort, responded to this reviewResponded 4 days ago

Lisa, Thank you for your review. We are very sorry to hear you had a bad experience at our facility. Our management team is working tirelessly to make our Water Resort the greatest staycation for our guests. The items you addressed are concerning. Please contact...More

Reviewed 1 week ago

What a HORRIBLE STAY! I checked in and they gave me a room with a huge red stain in the middle of the floor, curtains didn't want to open, the room had the air conditioner of full blast (outdoor temp was 18 degrees that day),...More

1  Thank Moan323
thehotelml, Manager at Coco Key Water Resort, responded to this reviewResponded 4 days ago

Thank you for taking the time to post about your recent stay with us. A hotel is defined by the quality of service that it provides to its guests. Because our success is measured by how our guests evaluate our services and facilities, I want...More

Reviewed 2 weeks ago

The place was staffed by rude ghetto fabulous personnel. The rooms are in need of upgrade. The game area is not heated and in the middle of the winter that is ridiculous. The water park area should be closed for renovation and the fire department...More

1  Thank Ybzzaj
thehotelml, Public Relations Manager at Coco Key Water Resort, responded to this reviewResponded 2 weeks ago

Thank you for your review. We are very sorry to hear you had a bad experience at our facility. Our management team is working tirelessly to make our Water Resort the greatest staycation for our guests. The items you addressed are concerning. Please contact me...More

Reviewed 2 weeks ago via mobile

I booked a birthday party for my son with autism. Prior to the booking I spoke with Lauren and Cyndi they were very receptive to the needs of my son to accommodate his special needs. They emailed me regularly in regards to the party to...More

Thank mbizzle415
thehotelml, Manager at Coco Key Water Resort, responded to this reviewResponded 4 days ago

Thank you for taking the time to share your experience about our Birthday Party Sales department. We are pleased to hear that Cyndi & Lauren made your booking experience as smooth as possible. I will definitely let them know how great of a job they're...More

Reviewed 3 weeks ago

when my family and other family's got out of the nice warm water at the park it was god dam freezing.they installed these big jagunda fans and they were spinning really fast,little children has icicles coming out there noses.Could not stay in the park once...More

1  Thank K9105HEdavidb
thehotelml, Manager at Coco Key Water Resort, responded to this reviewResponded 4 days ago

David, Thank you for taking the time to review your experience at our property. Having the opportunity to know how we are serving our guests helps us maintain our standards and improve any areas of concern. I will relay your compliment to Linda and will...More

Reviewed 3 weeks ago

Me and my family checked in on 12/24/2017, the hotel had me down for the wrong rate. After a front desk rep speaking to the manager on duty, the could not give me the correct price. Instead they gave us $100 in arcade play. We...More

1  Thank Bilal B
thehotelml, Manager at Coco Key Water Resort, responded to this reviewResponded 4 days ago

Bilal, Thank you so much for your review. Your insight helps us grow as a company and assists us in training our employees to better serve you. First off, I am truly and deeply sorry you had a bad experience at our facility and I...More

A TripAdvisor Member
11
Reviewed 9 December 2017 via mobile

I hosted my daughters 10th bday here and I was very pleased with the service . Cindy and Lauren helped me with all the arrangements to accommodate my family and guests. Thank you girls. I would also like to thank our hostess Ellie for her...More

1  Thank A TripAdvisor Member
thehotelml, Guest Relations Manager at Coco Key Water Resort, responded to this reviewResponded 17 December 2017

Thank you for choosing to celebrate your daughter’s birthday with us and taking the time to review your experience. We are pleased to hear that Cindy, Lauren and Ellie made your event memorable. We will review your comments with them and the rest of our...More

Reviewed 4 December 2017 via mobile

The water park was wonderful. However our hostess was not. I didn’t get her name but she was hostessing for Anaya Rodgers 6th birthday. She never introduced herself, didn’t say anything to us like she’s abt to give out the food or anything. The Pizza...More

1  Thank Kalima G
thehotelml, Guest Relations Manager at Coco Key Water Resort, responded to this reviewResponded 7 December 2017

Thank you so much for your review. Your insight helps us grow as a company and assists us in training our employees to better serve you. First off, I am truly and deeply sorry you had a bad experience at our facility and I am...More

Reviewed 21 November 2017 via mobile

We had a blast, the kids were in the water park all day both days. Best time of the year to go....place is not crowded. The water us nice and clean, safety is of top notch, the hot tub was fun. Always stay at the...More

Thank jesskeru
thehotelml, Guest Relations Manager at Coco Key Water Resort, responded to this reviewResponded 1 December 2017

Thank you for your review. We truly have a unique facility that provides a great opportunity for family and friends to have fun and spend quality time together. We are excited that you and your family chose to visit with us and hope to see...More

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Ask a question
Questions & Answers
Willena L
29 June 2017|
AnswerShow all 2 answers
Response from Pannipannini | Reviewed this property |
Yes, there are lockers and you can reuse them with a one-time payment. Even small is quite large.
0
Votes
Sabrina G
21 June 2017|
AnswerShow all 4 answers
Response from fireplaceman22 | Reviewed this property |
No unless you want them, to each their own, rent a locker put everything away lockers can be accessed over and over no charge, they open via number code so no key bs, only reason for shoes is the bathrooms like n e water... More
1
Vote
Sabrina G
21 June 2017|
Answer
Response from Pannipannini | Reviewed this property |
You don't...per se. And no one uses them. They may not allow it...I would call and ask.
0
Votes