Hi Sue,
Thank you for taking the time to provide feedback on your experience. Every guest's experience is truly important to us and we appreciate the opportunity to address your concerns. As you mentioned, due to scheduling conflicts, you received a complimentary upgrade from our $79 Downtown Las Vegas Foodie Tour to our lunchtime $149 Las Vegas Foodie Walk on the strip at no additional cost. Thanks so much for acknowledging this gesture, you are very welcome.
We believe food tours are an opportunity to be adventurous. So with the exception of the bread offered to the table, I'm really happy to hear that you enjoyed the food tastings at all of our partner restaurants on your tour. We realize that every item offered may not be of interest to every guest, so we design our tours to provide plenty of food and a variety of tastings. I hope you experienced and enjoyed some of the common items we feature on the Las Vegas Foodie Walk such as the burrata caprese, fresh made pasta meatballs or pesto ravioli, corn tamale, black bean empanada, quinoa fritter, chips and salsa trio, Gordon Ramsey's famous poutine with corned beef, and my favorite, the date toffee cake with ice cream and carmel sauce.
As for the tour of the Grand Canal Shops, I apologize that you did not enjoy our two bonus shopping stops. The cookie company we visit does provide free sample to regular guests, however for our guests they do an extensive in store sampling not available to the general public and offer a 15% VIP discount. Each of our guests also receives a gift bag of 4-5 full size hand-dipped shortbread cookies (a $10 value). As for our infused liquor and small batch oil and vinegar gourmet shop, they do allow regular customers one sample before a purchase. Our guests receive a personal tour, education on infusions, and are welcome to unlimited samplings, including alcohol, with no obligation to purchase. With that said, we bring our guests to these specialty shops because we love them and for the experience the shops provide and we would never want anyone to feel pressured. The this the first time any of our guests have ever mentioned feeling pressured and we will continue to work together with our partner shops to ensure our guests a welcome and comfortable experience.
I hope I have addressed your concerns Sue. Our team is small, and we genuinely do our best everyday to provide a 5 star experience. I am very sorry that even though you enjoyed much of your tour, you did not feel your experience was five star worthy. Please contact us directly at your convenience and I promise we will do whatever we can to accommodate you.
Sincerely,
Jodi Philippson