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Address: Las Vegas, NV
Phone Number:
+1 702-895-9976
Website
Description:

Showtime Tours, Las Vegas’ premier transportation company, was started in...

Showtime Tours, Las Vegas’ premier transportation company, was started in 1998 as a sightseeing tour company. The following year, Showtime earned the authority to provide shared-ride airport shuttle service at McCarran Airport, serving all major Strip and Downtown resort properties. A motor coach fleet replacement in 2007 prompted the addition of charter service both in-town and over-the-road.

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TripAdvisor Reviewer Highlights

Read all 691 reviews
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  • 54
    Excellent
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    Very good
  • 44
    Average
  • 67
    Poor
  • 470
    Terrible
Disappointing (no show) shuttle experience

We had pre-booked this company to transport us from our hotel to the airport. The day before we were due to leave, we confirmed the booking and pick-up time (which was set for... read more

1 of 5 bubblesReviewed 2 days ago
Liisa0
,
Brisbane, Australia

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691 Reviews from our TripAdvisor Community

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Showing 675: English reviews
Brisbane, Australia
Level Contributor
82 reviews
33 attraction reviews
common_n_attraction_reviews_1bd8 30 helpful votes
1 of 5 bubbles Reviewed 2 days ago NEW

We had pre-booked this company to transport us from our hotel to the airport. The day before we were due to leave, we confirmed the booking and pick-up time (which was set for early morning, 5.50 am). Unfortunately, the escalators were not working on the day we left, so we did waste a few minutes in having a hotel employee... More 

Helpful?
Thank Liisa0
Toronto, Canada
Level Contributor
10 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 11 helpful votes
1 of 5 bubbles Reviewed 2 weeks ago

We had a reservation to be picked up at the NY, NY at 7:20pm on New Years Eve. On Dec 30 we realized the streets would be closed therefore it would not b possible for the shuttle to get to us. The concierge at our hotel called Showtime arranging for us to meet them at the Delano for 7:30. A... More 

Helpful?
1 Thank Inara A
jeff r, Manager at Showtime Tours, responded to this review

Dear Inara, I apologize for all the confusion that transpired on NYE. With all the closures, it did make connecting with passengers difficult. If you would like to private message me your contact information, we can exchange emails and I can look into this further with our Customer Service Department. Sincerely, Jeff More 

Kentucky, United States
Level Contributor
30 reviews
18 attraction reviews
common_n_attraction_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 2 weeks ago

This was our airport shuttle. The drivers were nice. the vehicle was clean. Upon arriving to the airport, they were easy to find. When we were picked up from our hotel to go back to the airport, they were on time. I would recommend them.

Helpful?
Thank Debbie W
jeff r, Manager at Showtime Tours, responded to this review

Thank you Debbie! We're glad to hear your experience was positive and we appreciate the positive review and your business. We hope to see you again next time you're in Vegas. Best, Jeff More 

Memphis, Tennessee
2 reviews
common_n_attraction_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 2 weeks ago

This service was paid for in my package deal with Allegiant. We called for a return pickup 24 hours in advance and was told our shuttle would come at 4:25 a.m. for a 7:15 flight. I got an e-mail confirming time. Waited at Flamingo for shuttle starting at 4:15 and they did not show up. Called at 4:45 and they... More 

Helpful?
2 Thank rwilons
jeff r, Manager at Showtime Tours, responded to this review

Dear Rwilons, I apologize for your most recent experience using Showtime. If you can message me your email address or contact information, we can exchange information and I can look into this matter further. I realize you've already emailed our Guest Services department, but perhaps I can assist and put you in touch with the appropriate person. Sincerely, Jeff More 

Level Contributor
9 reviews
1 of 5 bubbles Reviewed 2 weeks ago via mobile

Next time will look for Bell Tours. There weren't enough workers so the wait was longer than anticipated. Flew in on Christmas eve and waited 45 mins for a shuttle.

Helpful?
Thank Maria L
jeff r, Manager at Showtime Tours, responded to this review

Dear Maria, Thank you for reviewing our service. I'm sorry to hear that it did not meet your expectations. The holidays do make it challenging to staff appropriately and I'm sorry that you had to wait longer than usual for a shuttle. I will share your comments with our dispatching team. Sincerely, Jeff More 

Santa Maria, California
1 review
common_n_attraction_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 3 weeks ago

I purchased a round trip from these guys, they took me from the the airport to my hotel. They instructed me call 24 hours prior to my pick to schedule it. I called 24 hours before like they instructed me to do, they told me that my pick up was scheduled at 12:30 pm. I was outside my hotel at... More 

Helpful?
2 Thank turojr86
jeff r, Manager at Showtime Tours, responded to this review

Dear Turojr86, I'm sorry to hear that we were not able to connect with you at the hotel and I apologize that your experience was not positive. If you would like to message me your reservation details, I can contact our Guest Relations team to look into this matter further. Sincerely, Jeff More 

1 review
common_n_attraction_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 3 weeks ago via mobile

After calling their offices, they had no record of our booking despite confirmation through the travel agent. We had to re inform them of all information, despite having a booking number which they claimed they 'did not have room on their computers for'??? We called them again on the day of our pick up to clarify their vague instructions, where... More 

Helpful?
2 Thank Genevieve C
Hermiston, Oregon
Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed 4 weeks ago

I booked our round-trip shuttle from the airport to Caesars Palace through our airline website(Allegiant). I was warned by a family member to not bother with the shuttle process as it is a joke and you wait forever to board and then you are at the mercy of dropping off your fellow "livestock" at their respective hotels. The arrival process... More 

Helpful?
2 Thank Larry L
jeff r, Manager at Showtime Tours, responded to this review

Hi Larry, I just read your review and I sincerely apologize for all of the issues you've encountered. If you'd like to message me your reservation details or some correspondence between you and our staff so that I can look into the status of your refund, I'd be happy to do so. Again, I do apologize. Jeff More 

Level Contributor
10 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 4 weeks ago

We arrived at Las Vegas Airport and collected our bags and went outside to transfer to the hotel after arriving at 2145 we then had to wait 40 minutes for a transfer shuttle to arrive, not acceptable as we could have taken a taxi at that time of night within 10 minutes of leaving the terminal. I had booked this... More 

Helpful?
1 Thank martyn c
jeff r, Manager at Showtime Tours, responded to this review

Hi Martyn, Thank you for taking the time to review our service. I'm sorry to hear that it did not meet with your expectations. We are working on reducing wait times and I apologize that yours was longer. I will share your feedback with out staff. Sincerely, Jeff More 

illinois
Level Contributor
8 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 4 weeks ago via mobile

Beware! They'll extort you for WAY more money than you would pay a normal cab to and from the airport. Then, when you call for your pick up time they'll tell you when they will be there to get you, which is what meets their needs, not yours. We got a 6am pick up time for a 920 flight. BETTER... More 

Helpful?
1 Thank jefstac
jeff r, Manager at Showtime Tours, responded to this review

Dear Jefstac, I read your review. Your comment that it is more expensive than a cab is confusing since our shared ride shuttle is less than $10 one way per passenger. However, if you're with another person and splitting one way cab fare, then perhaps it is more cost effective. Regarding your 6AM pickup for a 9:20 flight - I... More 

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Kodak
1 month ago

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  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
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