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Address: Las Vegas, NV
Phone Number:
+1 702-895-9976
Website
Description:

Showtime Tours, Las Vegas’ premier transportation company, was started in...

Showtime Tours, Las Vegas’ premier transportation company, was started in 1998 as a sightseeing tour company. The following year, Showtime earned the authority to provide shared-ride airport shuttle service at McCarran Airport, serving all major Strip and Downtown resort properties. A motor coach fleet replacement in 2007 prompted the addition of charter service both in-town and over-the-road.

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TripAdvisor Reviewer Highlights

Read all 708 reviews
Visitor rating
  • 54
    Excellent
  • 41
    Very good
  • 45
    Average
  • 70
    Poor
  • 482
    Terrible
Terrible shuttle service

This company is terrible. Do not use them. Waited at the airport for over 30 minutes for a shuttle to show up to take us to our hotel. The shuttle from the hotel to the airport... read more

1 of 5 bubblesReviewed yesterday
Llewis923
,
Yukon, Oklahoma

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708 Reviews from our TripAdvisor Community

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Showing 692: English reviews
Yukon, Oklahoma
1 review
1 of 5 bubbles Reviewed yesterday NEW

This company is terrible. Do not use them. Waited at the airport for over 30 minutes for a shuttle to show up to take us to our hotel. The shuttle from the hotel to the airport never showed up. I called 3 times after the shuttle was overdue. The first two times they assured me a shuttle was on the... More 

Helpful?
Thank Llewis923
1 review
1 of 5 bubbles Reviewed yesterday NEW via mobile

Worst experience ever. Spending money on a cab would have been worth it. Waited an hour for transportation. Customer service at booth is horrible, more like take it or leave it. Had to ask my wife if we landed in the twilight zone. Wait was blamed on traffic but I have seen worse. Driver was worse attitude and had a... More 

Helpful?
Thank Ross R
Placitas, New Mexico
Level Contributor
158 reviews
19 attraction reviews
common_n_attraction_reviews_1bd8 145 helpful votes
2 of 5 bubbles Reviewed yesterday NEW

I'm usually a cheapskate when it comes to taxis and go for a shuttle alternative when there is one. In hindsight, a taxi would have only cost a few bucks more than the Showtime shuttle between the airport and our hotel. If you've never been to Las Vegas, the airport is practically next door to Las Vegas Boulevard. No hotel... More 

Helpful?
Thank Travelin_Bear
1 review
1 of 5 bubbles Reviewed 4 days ago NEW via mobile

This is the worst experience we have had. We waited at the airport over an hour. Departing we had a pick up scheduled, we were waiting there 15min before scheduled pick up they never arrived. Called to find out where the shuttle was and was told we were "no shows". Waited an additional hour and 2 other shuttles arrived saying... More 

Helpful?
Thank 226621
London, United Kingdom
1 review
1 of 5 bubbles Reviewed 5 days ago NEW

I booked an airport service on my first visit to Las Vegas over 2 weeks ago and on arrival was told by the woman on the showtime kiosk they did not go to my accommodation although I showed email confirmation and they had already charged my credit card and so I had to use another transit service on arrival. Since... More 

Helpful?
Thank eg69475
Level Contributor
6 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 5 days ago NEW via mobile

The whole ride experience was confusing. I had the email from Allegiant on my phone and tried to show it to the lady at Showtime airport desk- she kept asking for my confirmation number as if it was separate from the email I was showing her. She gave me vague directions on where to go stand and I was almost... More 

Helpful?
1 Thank Chantz T
Appleton
Level Contributor
11 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 1 week ago

My wife and I booked a Las Vegas tour through an airline. The Showtime shuttle was included in the package. Upon arrival at the Las Vegas Airport we encountered a 1.5 hour wait for the shuttle to take us to our hotel. I made numerous inquiries at the Showtime desk and was treated to uncaring attitudes by the staff there.... More 

Helpful?
1 Thank Thomas C
jeff r, Manager at Showtime Tours, responded to this review

Dear Thomas, I sincerely apologize for problems you encountered on February 12th. We did experience a larger than normal volume of people, but that isn't excuse for poor service or unpleasant exchanges with staff. That isn't how Showtime Tours wishes to conduct business. We are working on improving guest relations and wait times at the airport during periods where traffic... More 

2 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 1 week ago

Spend the money on a cab or better yet, take Uber. We waited for 50 minutes for a shuttle to show up. The woman at the pick up site told us it would be 15 minutes. After 20 minutes we asked when the shuttle would arrive. She didn't know. I called the number posted on their booth. I was told... More 

Helpful?
1 Thank Vicki S
jeff r, Manager at Showtime Tours, responded to this review

Dear Vicki - I apologize for the issues you experienced using our service. If you would like to forward me your information, I can look into what happened on the day in question and speak with our staff accordingly. I am sorry for the treatment you received and we are working on improving guest relations. Jeff More 

Holt, Michigan
Level Contributor
65 reviews
33 attraction reviews
common_n_attraction_reviews_1bd8 13 helpful votes
1 of 5 bubbles Reviewed 2 weeks ago

After a very long flight, we waited an hour for this shuttle at the airport. And, we were lucky; there were at least 100 people in line behind us that waited much longer than us. Staff was rude at the counter, and only came out to yell at us for blocking the crosswalk. When he finally showed up, the driver... More 

Helpful?
Thank NatlParkHopper27
jeff r, Owner at Showtime Tours, responded to this review

Dear NatlParkHopper27, I'm sorry to hear that your experience using Showtime Tours wasn't positive. We are working on ways to reduce wait times and improve customer satisfaction at the airport during high traffic periods. I will share your comments with our airport staff and management team. I am glad to hear your return trip was better and that our driver... More 

Fosston, Minnesota
1 review
1 of 5 bubbles Reviewed 2 weeks ago via mobile

Very slow. Take a taxi or anything else!! Lines were long, employees seem not to care. Coordinating at a company perspective is very inefficient!! Drives are not even capable of taking a digital reservation and/or are extremely slow in doing so.

Helpful?
Thank lanmanta
jeff r, Manager at Showtime Tours, responded to this review

Dear lanmanta, Thank you for your feedback. I apologize for the long wait time you encountered. The good news is that we are working to move towards digital ticketing to help expedite the loading process, as well as a number of other initiatives to improve our customer's experience. I do appreciate your comments and will pass along to the management... More 

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Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Showtime Tours and other visitors
8 questions
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Kodak
2 months ago

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?