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Planet Hollywood Spa by Mandara

3667 Las Vegas Blvd S, Las Vegas, NV 89109-4331
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Review Highlights
Basic Customer Service left alot to be desired

It pains me to write this Review because I know there are a lot of people in the service sector... read more

Reviewed 10 September 2017
jzguru
,
San Jose
Really lovely couples massage and also a professional wax job

One of the days during our stay I went for waxing and the technician was very professional and... read more

Reviewed 4 September 2017
BeckyBeeWhoTravels
,
Edmonton, Canada
via mobile
Read all 58 reviews
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Overview
  • Excellent24%
  • Very good17%
  • Average22%
  • Poor10%
  • Terrible27%
Travellers talk about
“facial” (4 reviews)
“masseur” (2 reviews)
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All hours
Hours Today: 7:00 AM - 7:00 PM
LOCATION
3667 Las Vegas Blvd S, Las Vegas, NV 89109-4331
CONTACT
Website
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Reviews (58)
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1 - 10 of 58 reviews

Reviewed 10 September 2017

It pains me to write this Review because I know there are a lot of people in the service sector trying to make multiple ends meet. I had an opportunity to talk to many of the staff there at Mandara (had an all day spa...More

Thank jzguru
Reviewed 4 September 2017 via mobile

One of the days during our stay I went for waxing and the technician was very professional and friendly. I had just about as good a time you can possibly have when getting waxed. The next day my sweetie and I went for a couples...More

Thank BeckyBeeWhoTravels
Brenda M, Marketing Coordinator at Planet Hollywood Spa by Mandara, responded to this reviewResponded 5 September 2017

Hello BeckyBeeWhoTravels, Thank you so much for taking the time to write and sharing your Mandara Spa experience. Your comments are much appreciated and clearly shows us that your escape with us was a memorable one. Your feedback gives us a great chance to celebrate with our team...More

Reviewed 14 August 2017

During our recent girls weekend, we did a spa day at the Mandera spa in Planet Hollywood. The spa quality definitely takes the second seat to the casino. It needs a serious cosmetic upgrade. In the locker rooms, lockers were broken, showers were in need...More

Review collected in partnership with Caesars Entertainment
1  Thank S4mom
Brenda M, Marketing Coordinator at Planet Hollywood Spa by Mandara, responded to this reviewResponded 21 August 2017

Hi S4mom, Thank you for sharing your Mandara spa experience. We are pleased to learn you were content with your services and hope our therapist left you fully relaxed. We are currently working on enhancing the facilities and amenities and have taken note of your...More

Reviewed 3 August 2017 via mobile

I have been to a lot of spas all over the world and I have to say I really enjoyed the experience at the Mandara spa at planet Hollywood. From the moment I arrived the staff was attentive and welcoming and the atmosphere was extremely...More

Thank FiveStarPrincessDoes
Reviewed 1 August 2017 via mobile

The people are so rude and unprofessional that you come to relax and leave stressed out. We will never stay at planet Hollywood again because of this spa. Recommendation: get the employees some training!

1  Thank pingdavid
Reviewed 10 July 2017

Broken hot tub during my visit. Very non helpful attendant. Music was so loud in the steam room and he said he could not help. I went to the desk and a female attendant told me how to turn it down. Place is kind of...More

Thank Randy B
Reviewed 5 July 2017

Unfortunately since we booked last minute, this was one of the only spas with an availability this past weekend. First, I'm bummed that I didnt get the Groupon because than atleast it wouldn't have felt like such a huge waste of money. The front desk...More

1  Thank Komal S
Brenda M, Marketing Coordinato at Planet Hollywood Spa by Mandara, responded to this reviewResponded 10 July 2017

Hi Komal - Thank you for sharing your Mandars Spa experience. I’m sorry to hear about your less than satisfactory experience and wish to extend our apologies. At Mandara, we strive to help immerse yourself in a Mandara moment and escape to a temple of...More

Reviewed 5 July 2017 via mobile

This place was awful. I only used the spa, did not get a service. Front desk staff was completely rude-heavy set middle aged lady with dyed blonde hair. No attendant in the men's spa, waited like 15 mins for a locker. Front desk didn't care,...More

Thank TravelGuy72
Brenda M, Marketing Coordinator at Planet Hollywood Spa by Mandara, responded to this reviewResponded 10 July 2017

Hi TravelGuy72 - Thank you for sharing your Mandars Spa experience. I’m sorry to hear about your less than satisfactory experience and wish to extend our apologies. At Mandara, we strive to help immerse yourself in a Mandara moment and escape to a temple of...More

Reviewed 21 June 2017

I had a groupon for the massage/facial at this spa. I felt that it was worth it. The check in and check out was smooth. They automatically charge you 20% gratuity, but since that is normal for spas, it wasn't a shock. The spa is...More

Thank Allison B
Brenda M, Marketing Coordinator at Planet Hollywood Spa by Mandara, responded to this reviewResponded 27 June 2017

Hi Allison, Thank you so much for sharing your Mandara Spa experience. We are pleased to hear your spa services left you relaxed. Based on your feedback, our therapists helped you achieve a true Mandara moment. We are currently working on enhancing the facilities and...More

Reviewed 22 May 2017

My overall experience of the spa was great. I was able to schedule a hot stone massage and facial over the phone which was very easy. When I arrived, the person at the front desk was very nice and polite. Once checked in, I was...More

Thank Andrea L
Cristina S, Marketing Director at Planet Hollywood Spa by Mandara, responded to this reviewResponded 31 May 2017

Namaste Andrea and Thank you for sharing your Mandara Spa experince. At Mandara, we strive to help immerse yourself in a Mandara moment and escape to a temple of relaxation and it seems we have achieved that. Your feedback is invaluable and will assist us...More

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Questions & Answers
Nevervacay
30 November 2015|
AnswerShow all 3 answers
Response from DottiHill | Reviewed this property |
I purchased massages for my two grandsons for their 21st birthdays. We did not use any other facilities at the spa.
0
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