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Address: 2186 Shunk Rd, Sault Ste. Marie, MI 49783-9467
Phone Number:
+1 906-632-0530
Website

TripAdvisor Reviewer Highlights

Read all 158 reviews
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  • 29
    Excellent
  • 39
    Very good
  • 54
    Average
  • 23
    Poor
  • 13
    Terrible
Gone down hill

Meals and value use to be good, but our last 2 visits the food has gone downhill. Staff is friendly, but the menu has change and the buffet the day we were there had very little... read more

Reviewed 2 weeks ago
Lynn V
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158 Reviews from our TripAdvisor Community

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Showing 158: English reviews
rockhampton
Level Contributor
19 reviews
common_n_attraction_reviews_1bd8 8 helpful votes
Reviewed 2 weeks ago

We use to love this place, but with the drink prices out of control and their food has always been poor, now they have changed their reward cards and they demote you if you're not up there consistently spending money. We've just had our last visit there, we're just doing Brimley now. Drinks are free when gambling, their food is... More 

Helpful?
Thank sheree h
Dawna L, Marketing Data Analyst at Kewadin Casino, responded to this review

Hello sheree h, Thank you for your review. I am sorry we did not meet your expectations in regard to value. I have brought this to the attention of Management. Our Northern Rewards Program is based upon how much customers play while using their card and also takes into consideration how far customers must travel to visit us. Dan, our... More 

Level Contributor
4 reviews
Reviewed 2 weeks ago

Meals and value use to be good, but our last 2 visits the food has gone downhill. Staff is friendly, but the menu has change and the buffet the day we were there had very little on it.

Helpful?
Thank Lynn V
Dawna L, Marketing Data Analyst at Kewadin Casino, responded to this review

Hello Lynn V, I am glad you found our staff to be friendly. We do strive to consistently deliver a high quality product and service. I am sorry our food did not meet your expectations. We appreciate your feedback as comments like these help us identify where we need to improve. Dan, our Acting Marketing Director, would appreciate an opportunity... More 

Battle Creek, Michigan
Level Contributor
9 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
Reviewed 3 weeks ago

Our room was spacious and clean and staff was very nice but rather sparse with their smiles! The casino was not as big as I thought it would be but adequate.....machines very tight. We had only one meal at the casino and it was terrible! If you stay at the casino hotel, drive into town for eats!

Helpful?
Thank bsmith700
Dawna L, Marketing Data Analyst at Kewadin Casino, responded to this review

Hello BSmith700, Thank you for your review. I am glad you found your room to be spacious and clean and our staff to be "very nice...". I have brought the concerns you mentioned to the attention of Management. Dan, our Acting Marketing Director, would appreciate an opportunity to discuss this with you further. If you would, please call him at... More 

Fort Lauderdale, Florida
Level Contributor
59 reviews
27 attraction reviews
common_n_attraction_reviews_1bd8 26 helpful votes
Reviewed 4 weeks ago via mobile

I ended up going here for a business lunch. I had the Kewadin Club from their deli which was good with a cherry coke. The poker tables are wide open, no lines, I went on a Wednesday which was a senior special day. The parking lot was half full. A couple of buses brought in seniors. The staff were pleasant.... More 

Helpful?
Thank JimDeBerry
Lancaster, United Kingdom
Level Contributor
21 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 15 helpful votes
Reviewed 4 weeks ago

Stopped here on an RV holiday. RV site closed but casino allowed us to plug in at the disabled spots as out of season. Beautiful interior with its own art gallery. Friendly staff, good food and drinks. Entertainment was a guy with a guitar and an 80's rock band night.

Helpful?
Thank pbroadfield111
Dearborn Heights, MI
Level Contributor
92 reviews
39 attraction reviews
common_n_attraction_reviews_1bd8 58 helpful votes
Reviewed 21 April 2017

Smallish basic casino. Plenty of machines to choose from, table games and a poker room. Would like to see some smiling employees, it would go along way toward goodwill to smile and speak to the patrons. We stayed at the attached hotel and that was pretty good..front desk staff were surly and not very friendly..we asked on Saturday evening for... More 

Helpful?
Thank Elvisfan1954
Dawna L, Marketing Data Analyst at Kewadin Casino, responded to this review

Hello, We apologize that your treatment was unsatisfactory. Kewadin Casinos strives to ensure that every guest is treated kindly and respectfully to ensure their visit is exceptional . Please call 1-906-635-4968 so that someone from our management team can discuss this incident with you. More 

Sault Ste. Marie
Level Contributor
16 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
Reviewed 20 April 2017

Obviously unhappy employees. The food in the restaurant was excellent YEARS ago. Like I said ...WAS. IT Is terrible, overpriced, and the staff is clearly unhappy. And not just in the restaurant. It's like they are on a personal mission to frighten off customers. From the restaurant, to the hotel, to the security staff, ticket booth employees, to the cooks... More 

Helpful?
1 Thank Desiderata013
Dawna L, Marketing Data Analyst at Kewadin Casino, responded to this review

Hello. We apologize that many areas of the operation did not meet your expectations. It is imperative to Kewadin Casinos that our staff be professional while simultaneously delivering a quality product. Please call 1-906-635-4968 so that someone from our management team can discuss this incident with you More 

Level Contributor
15 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
Reviewed 9 April 2017

I was in town doing some work at the Kewadin Casino and I travel all over working on slots. This was a really nice casino and the staff was pretty nice. Cool layout of the casino.Only ate lunch at the deli but the food was good. Cool looking entertainment venue as well.

Helpful?
Thank Scott N
Level Contributor
13 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 4 helpful votes
Reviewed 25 February 2017 via mobile

It was a small some casino. Had all the basics and done extras. All types of machines older to brand new. The bar areas are fun. Different areas of live entertainment. The shuttle bus guy is funny. Enjoyed taking with him.It's worth checking out. Be warned though there is smoking permitted and oh man.... Do you come out if that... More 

Helpful?
1 Thank Nikki M
Europe
Level Contributor
30 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 8 helpful votes
Reviewed 11 February 2017

One of my favorite things to do while traveling in the midwest is to stay at Native American owned and operated casinos with art galleries. I am not a gambler, but I really like seeing local art by Native artists and this one has a really amazing selection. Some is purely on display and some is on sale, but it... More 

Helpful?
Thank xerg

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