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Address: 11177 Michigan Ave E, Battle Creek, MI 49014-8904
Phone Number:
+1 269-962-0000
Website

TripAdvisor Reviewer Highlights

Read all 593 reviews
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  • 188
    Excellent
  • 196
    Very good
  • 113
    Average
  • 39
    Poor
  • 57
    Terrible
It is huge!

The last time I was there, I had absolutely no luck. This time I had fun. People around me while I walked around where smiling and having fun. Lots of action. Lots of... read more

4 of 5 bubblesReviewed 25 June 2015
steve s
,
Medinah, Illinois
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593 Reviews from our TripAdvisor Community

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Showing 593: English reviews
White Cloud, Michigan
Level Contributor
11 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 27 June 2015 via mobile

My husband and I went here on a whim one day when we found ourselves in the area. We're not big gamblers, but do enjoy the casino atmosphere now and then. Very large gambling floor! The food choices are great, and the atmosphere was just what we were looking for!

Helpful?
Thank Amy B
Firekeepers, Guest Relations Manager at Firekeeper's Casino, responded to this review

We mix 3,000 of the newest slot machines with all of your older favorites on our large and spacious casino floor so no one needs to feel squeezed. Our 80 table games are laid out in the same fashion. And the jackpots ring out all day and night! Thank you for your "amazing," label. If you haven't experienced FireKeepers for... More 

Fenton, Michigan
Level Contributor
82 reviews
24 attraction reviews
common_n_attraction_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 27 June 2015

It is always fun at Firekeepers because they have a large range of slot choices and the casino feels safe.

Helpful?
Thank 57AOK
Firekeepers, Guest Relations Manager at Firekeeper's Casino, responded to this review

We are consistent--in every survey taken since we opened nearly six years ago, the overwhelming majority of guests let us know that this is the safest casino and hotel around. Our highly visible security staff patrols all areas regularly to help ensure all guests feel safe and secure so they can truly enjoy their time here. Thanks for writing and... More 

Medinah, Illinois
Level Contributor
32 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 25 June 2015

The last time I was there, I had absolutely no luck. This time I had fun. People around me while I walked around where smiling and having fun. Lots of action. Lots of announcements of people hitting pots. Not big ones but all over 15 hundred. I was surprised as I mainly play at the casinos closer to Indiana. I... More 

Helpful?
Thank steve s
Firekeepers, Guest Relations Manager at Firekeeper's Casino, responded to this review

Hi Steve--We happy to learn that you had a great time. FireKeepers has always paid big jackpots and people here know this is the best place to hit one. Fast, friendly service, amazing food and winning--it sounds like a fine time for all. It is! More 

Goodrich, Michigan
Level Contributor
16 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 23 June 2015

We always have great time at this casino. The staff and dealers have always been friendly and helpful. The casino is very clean. They have great food and the pool is nice too. The only bad thing is they book up fast so you need to plan ahead if staying the night.

Helpful?
1 Thank MRLL11255
Firekeepers, Guest Relations Manager at Firekeeper's Casino, responded to this review

What a sparking review and we appreciate it! Our exceptional guest service in all areas is one of the main priorities at FireKeepers Casino Hotel. We thank you for choosing us and encourage all guests to reserve ahead of time as we are usually near capacity due to popularity. More 

Ypsilanti, Michigan
1 review
3 of 5 bubbles Reviewed 20 June 2015

New casino with plenty of slots. They offer a drink service feature by simply touching a button on the user panel of slot machine. This alerts staff that you need a cocktail waitress. This service has often taken more than ten minutes for a response and by then its time to get up and move to another machine. The staff... More 

Helpful?
Thank Relaxin32
Firekeepers, Guest Relations Manager at Firekeeper's Casino, responded to this review

Hello again and good to hear back from you. Our casino floor beverage servers have been timed for their responses as we have that information electronically as you noted.Typically, they meet their standard response time of under ten minutes. We understand you are doubting our slot figures but I have the results each day and can reassure you that the... More 

Level Contributor
5 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 18 June 2015

How can I buffet restaurant inside a casino hotel, didn't allow for children to come in, they're are only for old people, not good for business

Helpful?
Thank Ce S
Firekeepers, Guest Relations Manager at Firekeeper's Casino, responded to this review

Mijem Buffet garners rave reviews from nearly all corners for the high quality of our food and service. The variety of dishes as well as cuisine matches or surpasses Las Vegas from the rave reviews we receive daily from guests. Mijem focuses on meeting the needs of adult visitors and we always suggest our restaurant Smoke 'n Fire, located just... More 

Level Contributor
24 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 18 June 2015 via mobile

Large casino with nice hotel. They offer a nice selection of slot machines. Staff is attentive and friendly. I personally love Ivva!! They still have some of the older WMS slots which is nice!! These newer slots that are brighter and higher quality graphics pay out smaller amounts more frequently. Let's say a machine pays back 87% (very fair estimate... More 

Helpful?
1 Thank Shaun H
Firekeepers, Guest Relations Manager at Firekeeper's Casino, responded to this review

Hi Shaun--We appreciate your positive review of our award-winning friendly staff and terrific slot selection. One thing we would like to point out: at FireKeepers, the slot percentage is significantly higher than the 87% you refer to as being particular to all of Michigan. While we cannot verify the slot payouts of other casinos in our state, FireKeepers is much... More 

Kalamazoo, Michigan
Level Contributor
11 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 2 June 2015

After traveling to the casino, we stopped at a bar area ordered 4 mixed drinks and a pepsi. The drink order was filled but we were informed by bartender he could not serve the soda because their station only kept soda for mixed drinks. We were referred to the areas where free soda was available. This was an incredible dissapointment... More 

Helpful?
2 Thank ida R
Firekeepers, Guest Relations Manager at Firekeeper's Casino, responded to this review

We are sorry to disappoint you but as we explained in our more personal conversation, the place you stopped at to order your drinks is a temporary weekend portable bar that is not equipped with soda tanks to dispense complimentary guest drinks. There are four complimentary beverage stations located nearby for guests to use, along with the many beverage servers... More 

2 reviews
4 of 5 bubbles Reviewed 1 June 2015

Nice casino. Was in town on business and it beat watching tv in the hotel. Slots seemed tight, but plenty of room on the table games. Poker room had a few good games, but only about six tables open.

Helpful?
Thank Curtis S
Firekeepers, Guest Relations Manager at Firekeeper's Casino, responded to this review

Hi Curtis--Thanks for the visit and review. Our spacious and busy Poker Room responds to business volume and guest requests for games. There are times that seats are at a premium due to the number of guests while other days, it may be slower. You can always count on busy weekends and possible slower times mid-week or early in the... More 

Parma
Level Contributor
39 reviews
10 attraction reviews
common_n_attraction_reviews_1bd8 16 helpful votes
2 of 5 bubbles Reviewed 1 June 2015 via mobile

We ate at the 24/7 restaurant inside Firekeepers Casino today. My husband got a Philly cheesesteak sandwich which came with French fries. The sandwich was quite small and he received a very small portion of French fries. I ordered an omelet. It was huge and loaded with everything I asked for, but it was incredibly greasy. I propped my plate... More 

Helpful?
2 Thank cardlady123
Firekeepers, Guest Relations Manager at Firekeeper's Casino, responded to this review

We take great pride in our restaurants, all the great food and service in each and we are sorry you did not enjoy your meal. All dishes are produced by the same Chef and Cooks that have been there since we opened. We are wondering if you talked to your Server or anyone in management about your dissatisfaction as they... More 

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