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Isle of Capri Casino Hotel Lake Charles

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Address: 100 Westlake Ave, Hotel Lake Charles, Lake Charles, LA 70669-5716
Phone Number:
+1 337-226-2054
Website
Today
00:00 - 23:59
Open now
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Hours:
Sun - Sat 00:00 - 23:59
Description:

Isle of Capri Casino Hotel Lake Charles is your friendly Westlake gaming...

Isle of Capri Casino Hotel Lake Charles is your friendly Westlake gaming destination. We offer more than 1,000 slot machines and 40 table games including roulette, craps, blackjack, and poker. Extend your stay as a guest in our hotel. We feature two hotel towers providing upscale and comfortable accommodations. The action includes exciting promotions, delicious dining options, and headliner performances. We look forward to seeing you soon!

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TripAdvisor Reviewer Highlights

Read all 327 reviews
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  • 51
    Excellent
  • 75
    Very good
  • 95
    Average
  • 53
    Poor
  • 52
    Terrible
Old, but still functional

This is one of old casino on a barge casinos. 3 floors, escalators, stairs and elevators, so ingress is easy and not as difficult as casinos without all three. the machines are... read more

Reviewed 3 weeks ago
Glennlab
,
Dallas, Texas
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327 Reviews from our TripAdvisor Community

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Showing 326: English reviews
Magnolia, Texas, United States
Level Contributor
38 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
Reviewed 3 days ago NEW

Went back for our anniversary. New games all over, the service was great and the boat was clean. Definitely perfect for a quick trip

Helpful?
Thank Netters68
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Thanks for letting us celebrate your anniversary with you, and for taking the time to tell us about your day. We're glad to hear you enjoyed our new game lineup and that you enjoyed your visit. Feel free to stop by again soon! More 

Key West, Florida
Level Contributor
14 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
Reviewed 5 days ago NEW via mobile

What a rip off! Could have stayed in their parking lot and run our generator all night cheaper. Electric only, site so narrow we could not open slides! We're told on phone to take an open space, then come in and register. Ended up having to move (after having set-up), because site was "spoken for". Desk clerk and manager very... More 

Helpful?
Thank VagabondCher
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hello there, we appreciate you taking the time to let us know more about your experience here. We'd like to get you in touch with our Guest Experience Manager, Jacqueline. Please giver her a call at 337-430-2451, and provide her with some background about your experience, as you did in this review. We use this type of feedback to make... More 

Houston, Texas, United States
Level Contributor
8 reviews
5 attraction reviews
Reviewed 6 days ago NEW

The tower hotel was amazing large garden tub in room. King size bed that felt like sleeping on a cloud. Front desk lady was very friendly and helpful. Just steps away from the fun of the casino or the bar for some drinks and good music.

Helpful?
Thank Lara P
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hey Lara, thanks for leaving us some feedback! We're glad you enjoyed the large tub in your room - it's definitely a fan favorite around here. Also, we're glad you were very comfortable in your room. Further, it's great to hear that the service you received was quick and helpful. We hope all of these factors encourage you to visit... More 

Level Contributor
3 reviews
Reviewed 1 week ago

isle of capri is my absolute favorite casino. the slots are a lot of fun. and its something about all the noise and excitement. i love it. the rooms are great too. and i love that the rooms can be accessed without having to go down through the lobby from the casino. will be going this week for my birthday

Helpful?
Thank Machelle S
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hey Machelle, thanks for the feedback! It sounds like you've been visiting Isle of Capri for a while now, and we're glad that we've been able to host some great times here. Plus, happy birthday! We hope you have some luck here this week. We'll continue to work to make sure we're providing a fun and exciting time for our... More 

San Antonio, Texas
Level Contributor
24 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 11 helpful votes
Reviewed 2 weeks ago via mobile

A huge storm came through and we needed to get off the flooded highway. We stopped into Isle of Capri and a very nice host was at the desk, Annette, she helped us find a great room along with what the hotel has to offer. It's a bit dated but they've updated some features. The rooms where large and quiet.... More 

Helpful?
Thank TexasSAgirl2013
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi there, we appreciate you leaving us a review, even if visiting us wasn't necessarily in your original plans. We're happy you stopped by, though, and it sounds like you had an enjoyable evening on the casino floor, at our restaurants and within your room. We will make sure to pass your concerns along for you, and if you'd ever... More 

Cypress, Texas
Level Contributor
37 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 30 helpful votes
Reviewed 3 weeks ago

It seemed like the lowest price option among the various casino resorts in Lake Charles area so we decided to give it a try. Planned on staying for one night, but due to bad weather including flash flood warnings we decided to stay in the area for an additional night. Went to a different resort which we liked much better.... More 

Helpful?
Thank lmarcketta
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

We appreciate your feedback! We'll be using it to make necessary improvements where we can. We're glad you decided to stay with us. However, we wish we could have made a better first impression on you. It's encouraging to hear that you enjoyed the casino floor, and that our staff was available and attentive, but we'll continue to work to... More 

Dallas, Texas
Level Contributor
37 reviews
13 attraction reviews
common_n_attraction_reviews_1bd8 7 helpful votes
Reviewed 3 weeks ago

This is one of old casino on a barge casinos. 3 floors, escalators, stairs and elevators, so ingress is easy and not as difficult as casinos without all three. the machines are old, most work, and they are clean. The place could use new carpet and better filters on the ac. But the ac definitely works well.

Helpful?
1 Thank Glennlab
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hey Glenn, thanks for the feedback. We're glad you enjoyed your time here at Isle of Capri. While some of our games are older, we try to infuse some newer ones in there as well, so as to have something for everyone to enjoy. During your next visit, we hope you'll get the chance to try our buffet, or stop... More 

2 reviews
Reviewed 20 April 2017

Coworkers and I called it the Isle of Debris. We will not stay there again. Rooms weren't the cleanest. Smelled of smoke.

Helpful?
Thank for o
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

We appreciate the feedback, as it helps us to make necessary improvements. While some of our rooms are not as new as others, we always demand cleanliness and attentive service from our staff, so we will be looking into this for you. We hope our team was attentive, though. Also, if you'd ever like to reach out to discuss our... More 

San antonio
Level Contributor
19 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
Reviewed 16 April 2017 via mobile

The room was run down and over priced. The casino was not as fun or lively as the neighboring casinos. It wasn't a bad experience but for what you pay I would recommend one of the other casinos in the area.

Helpful?
1 Thank Daytripper210
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi there, we appreciate the feedback. We are always trying to provide a fun and comfortable stay for all our guests. We will continue to work to make sure this is happening for everyone. We hope you'll give us another shot - our casino floor is usually very fun, especially during the weekend when our live entertainment comes to The... More 

Houston, Texas
Level Contributor
23 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 7 helpful votes
Reviewed 15 April 2017 via mobile

I went here while i was in lake charles. I was not impressed at all. The casinon feels warn amd dated not to mention dirty. There were some unsavory characters hanging out in the parking lot and i did not feel safe at all. They need a better ventilation system as the casino was to smoky and im a smoker... More 

Helpful?
1 Thank shantelkent
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Shantel, we appreciate your feedback, as we'll be able to use it to make necessary improvements. Thanks for visiting us during your time in Lake Charles. However, we know we can provide a much better experience than what you described. We'd also like to let you know that security is very important to us, as well as cleanliness. If... More 

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