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Isle of Capri Casino Hotel Lake Charles

100 Westlake Ave, Hotel Lake Charles, Lake Charles, LA 70669-5716
+1 337-226-2054
Website
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Review Highlights
Avoid the RV Park

What a rip off! Could have stayed in their parking lot and run our generator all night cheaper... read more

Reviewed 2 days ago
VagabondCher
,
Key West, Florida
via mobile
Nice large room and garden tub in room

The tower hotel was amazing large garden tub in room. King size bed that felt like sleeping on a... read more

Reviewed 3 days ago
Lara P
,
Houston, Texas, United States
Read all 326 reviews
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Overview
  • Excellent15%
  • Very good22%
  • Average29%
  • Poor16%
  • Terrible15%
3 weeks ago
“Old, but still functional”
5 weeks ago
“Meh”
Open Now
All hours
Hours Today: 00:00 - 23:59
LOCATION
100 Westlake Ave, Hotel Lake Charles, Lake Charles, LA 70669-5716
CONTACT
Website
+1 337-226-2054
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Reviews (326)
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1 - 10 of 326 reviews

Reviewed 2 days ago via mobile

What a rip off! Could have stayed in their parking lot and run our generator all night cheaper. Electric only, site so narrow we could not open slides! We're told on phone to take an open space, then come in and register. Ended up having...More

Thank VagabondCher
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hello there, we appreciate you taking the time to let us know more about your experience here. We'd like to get you in touch with our Guest Experience Manager, Jacqueline. Please giver her a call at 337-430-2451, and provide her with some background about your...More

Reviewed 3 days ago

The tower hotel was amazing large garden tub in room. King size bed that felt like sleeping on a cloud. Front desk lady was very friendly and helpful. Just steps away from the fun of the casino or the bar for some drinks and good...More

Thank Lara P
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hey Lara, thanks for leaving us some feedback! We're glad you enjoyed the large tub in your room - it's definitely a fan favorite around here. Also, we're glad you were very comfortable in your room. Further, it's great to hear that the service you...More

Reviewed 4 days ago

isle of capri is my absolute favorite casino. the slots are a lot of fun. and its something about all the noise and excitement. i love it. the rooms are great too. and i love that the rooms can be accessed without having to go...More

Thank Machelle S
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hey Machelle, thanks for the feedback! It sounds like you've been visiting Isle of Capri for a while now, and we're glad that we've been able to host some great times here. Plus, happy birthday! We hope you have some luck here this week. We'll...More

Reviewed 2 weeks ago via mobile

A huge storm came through and we needed to get off the flooded highway. We stopped into Isle of Capri and a very nice host was at the desk, Annette, she helped us find a great room along with what the hotel has to offer....More

Thank TexasSAgirl2013
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi there, we appreciate you leaving us a review, even if visiting us wasn't necessarily in your original plans. We're happy you stopped by, though, and it sounds like you had an enjoyable evening on the casino floor, at our restaurants and within your room....More

Reviewed 3 weeks ago

It seemed like the lowest price option among the various casino resorts in Lake Charles area so we decided to give it a try. Planned on staying for one night, but due to bad weather including flash flood warnings we decided to stay in the...More

Thank lmarcketta
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

We appreciate your feedback! We'll be using it to make necessary improvements where we can. We're glad you decided to stay with us. However, we wish we could have made a better first impression on you. It's encouraging to hear that you enjoyed the casino...More

Reviewed 3 weeks ago

This is one of old casino on a barge casinos. 3 floors, escalators, stairs and elevators, so ingress is easy and not as difficult as casinos without all three. the machines are old, most work, and they are clean. The place could use new carpet...More

Thank Glennlab
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hey Glenn, thanks for the feedback. We're glad you enjoyed your time here at Isle of Capri. While some of our games are older, we try to infuse some newer ones in there as well, so as to have something for everyone to enjoy. During...More

Reviewed 5 weeks ago

Coworkers and I called it the Isle of Debris. We will not stay there again. Rooms weren't the cleanest. Smelled of smoke.More

Thank for o
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

We appreciate the feedback, as it helps us to make necessary improvements. While some of our rooms are not as new as others, we always demand cleanliness and attentive service from our staff, so we will be looking into this for you. We hope our...More

Reviewed 16 April 2017 via mobile

The room was run down and over priced. The casino was not as fun or lively as the neighboring casinos. It wasn't a bad experience but for what you pay I would recommend one of the other casinos in the area.More

1  Thank Daytripper210
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi there, we appreciate the feedback. We are always trying to provide a fun and comfortable stay for all our guests. We will continue to work to make sure this is happening for everyone. We hope you'll give us another shot - our casino floor...More

Reviewed 15 April 2017 via mobile

I went here while i was in lake charles. I was not impressed at all. The casinon feels warn amd dated not to mention dirty. There were some unsavory characters hanging out in the parking lot and i did not feel safe at all. They...More

1  Thank shantelkent
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Shantel, we appreciate your feedback, as we'll be able to use it to make necessary improvements. Thanks for visiting us during your time in Lake Charles. However, we know we can provide a much better experience than what you described. We'd also like to...More

Reviewed 9 April 2017 via mobile

Why can the fan club not tell guests their comp dollar balance? They told me to visit a restaurant and if there was a balance remaining, I would have to pay. When I visit the kiosk machines I have two Thanksgiving food offers from last...More

1  Thank Richard E
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Richard! We would like to connect you with our Fan Club Manager, Carolyn, to help you view and claim your rewards and offers. If you have time, please contact her at 337-430-2707 or carolyn.gantt@islecorp.com. Thank you!

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Questions & AnswersAsk a question
Aubrey D
Still waiting on response or phone call i am not listing my number for obvious reasons jackie has my number.Waiting as usual!
10 September 2015|
Answer
Response from MrBill W | Reviewed this property |
What is the question???
1
Vote
Aubrey D
Why do we have to be the one calling you. You already know my complaint.I have already talked to Jackie she just passed the buck like everyone else at isle of capri.I am like a pit bull untill you reach out to me and take care of the situation where i was ripped off for 135.00 dollars i am not dropping my quest for justice Plus my time and aggrivation for trying to get tou to take care of situation Aubrey Dewitt u know how to reach me i am in the system.
9 September 2015|
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Aubrey D
I am still waiting on responce from last question.You answered all other questions why not this one. Dont hide now man up and admit u are wrong.
9 September 2015|
Answer
Response from IsleCustomerSupport | Property representative |
Hi Aubrey, we have posted a response to your previous question. Thanks!
0
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