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Horseshoe Casino

Certificate of Excellence
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Address: 711 Horseshoe Blvd, Bossier City, LA 71111-4417
Phone Number:
+1 800-895-0711
Website
Description:

Take your pick of over 1,500 slot machines, 50 exciting table games and...

Take your pick of over 1,500 slot machines, 50 exciting table games and four gourmet restaurants at this huge casino and resort complex.

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TripAdvisor Reviewer Highlights

Read all 883 reviews
Visitor rating
  • 419
    Excellent
  • 241
    Very good
  • 125
    Average
  • 47
    Poor
  • 48
    Terrible
Birthday Getaway

Beautiful place. We went to play the slot machines and had a good time. Club/bar at the Horseshoe was awesome. Next time we are in Bossier we will definitely have to stay at the... read more

4 of 5 bubblesReviewed 1 week ago
Esquivel02
,
Houston, Texas
via mobile
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883 Reviews from our TripAdvisor Community

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Showing 880: English reviews
Many
1 review
2 of 5 bubbles Reviewed 5 days ago NEW

The dealers are overall very rude to the players. I did not feel at all welcome to play there. The Buffet was the worst I have ever seen in a Casino. This was my 10th trip there in the last year, and I will not be back anytime soon.

Review collected in partnership with Caesars Entertainment

Helpful?
Thank ronaldgD2971VH
Houston, Texas
Level Contributor
112 reviews
35 attraction reviews
common_n_attraction_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed 1 week ago via mobile

Beautiful place. We went to play the slot machines and had a good time. Club/bar at the Horseshoe was awesome. Next time we are in Bossier we will definitely have to stay at the Horseshoe Casino & Resort.

Helpful?
Thank Esquivel02
Texas
Level Contributor
6 reviews
4 of 5 bubbles Reviewed 2 weeks ago

We have been coming here for 21 years, you use to see people winning all the time, now it is really hard wot win much. This time we both had luck and actually brought back some winnings

Helpful?
Thank TheGambler71
Level Contributor
5 reviews
5 of 5 bubbles Reviewed 2 weeks ago

Fun atomizer, party never stops. Always busy and hopping. Slots are not so good, but tables were paying

Helpful?
Thank Leslie R
Level Contributor
9 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 2 weeks ago via mobile

The hotel rooms are comfortable and the casino environment is very clean and comfortable. All of the restaurant's have very tasty food.

Helpful?
Thank Ayanna S
Texas, United States
Level Contributor
3 reviews
4 of 5 bubbles Reviewed 2 weeks ago

This is a beautiful Hotel and Casino with attention to detail and great food choices. My only complaint is the high minimums on card tables and the Slot machines enjoy taking my money with very little return.

Helpful?
Thank 327lyndeer
Barksdale Afb
Level Contributor
14 reviews
8 attraction reviews
5 of 5 bubbles Reviewed 2 weeks ago

We had a very good time. The service was great and ver polite. The million dollar wall was amazing! We will be back.

Helpful?
Thank 904gays
Arlington, Texas
Level Contributor
8 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 2 weeks ago

Only gambled here, did not stay in the hotel. Free drinks, whether you are gambling or not. Slots are kind of tight.

Helpful?
Thank Kenneth H
Level Contributor
4 reviews
3 of 5 bubbles Reviewed 2 weeks ago via mobile

Nicely decorated Casino with 3 floors and escalators. Several retail shops. Good variety of machines, including some of the older varieties , Jacks or Better, and lots of the more modern ones. Many table games.

Helpful?
Thank Patsy H
New York City, New York
Level Contributor
4,915 reviews
2,477 attraction reviews
common_n_attraction_reviews_1bd8 637 helpful votes
3 of 5 bubbles Reviewed 2 weeks ago

A decent casino. The employees were all very friendly and nice. Especially security. There was a decent mix of older and newer machines and table games too. A little smoky in spots.

Helpful?
Thank Bernardo F

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Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Horseshoe Casino and other visitors
9 questions
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over a year ago
Dallas, Texas

Horseshoe hotel. We paid over 375$ to stay in this hotel. Me my husband, and three daughters. Last night decided to order room service. Which amounted to $80 four plates which me and my girls were sharing. Placed the food on all plates, upon eating my daughter was like candy and tried picking off a left over mint stuck on the lid that cover my food. Which means plates were not properly cleaned. View photo below. Took off the poppers I had sitting on top of that mint. We all quit eating and I called the number I ordered the phone from. They called back three times, which the third was the manger. Why does it take me having to explain the situation three times for someone to be sent up to our room? Manager said okay I'll be up there.

He then sent someone else other than himself. Which I then had to explain. Again! Ridiculous! My husband went down to make sure we wouldn't be charged as they took all the food. The "manager" Tate then I quote ' your wife was being a b**** and hung up on me' not one time did I use profanity. I simply explained why am I receiving three calls when the first person I talked to said they'd be right up. He then put in fingers in my husband face. Called security and ordered he be thrown out of hotel. I'm not sure what kind of customer service you all train your employees to give to your PAYING CUSTOMERS. That is a shame. I'm sure you all have this on camera.

My husband was then let back in, mind you I had no idea he was even thrown out as I was waiting for someone to pick up food. 45 mins he returns we discuss the situation. Yes by this time I am beyond discussed with the way we were treated. We are paying customers that paid $375 to stay here. Me and my girls ordered $80 worth of food. Not to mention the hundreds and dollars we played for hours at your casino. I then go down cause by then I need to speak to a manager! Then again security is following us. For what reason we hold no threat to your casino, is it cause of our race (Hispanic?). At least ten of your security followed us. So now we are being harassed!!!! I will this on every social media and rate your hotel and tell anyone and everyone of how disrespected we were.

This morning as we are getting ready to check out we get a knock at the door. A woman stated she was sent by her higher up apologized and said the tapes were in review. Mentioned the situation should have never happened and or escalated to that. Gave us $25 buffet and $20 spot play.

No thank you on your free buffet. We already had free buffet from our rewards cards. 20$ slot play no thank you! If this is how you repay your customers you should have not came at all.

Regretfully

Cassie Barrientos

An unsatisfied customer whom will take their money elsewhere. Thank you for ruining my kids spring break!

This kid covered by blt. Not noticing it as me and my girls were sharing we put the poppers and celery stick on lid. Upon grabbing a popper my daughter tried picking off candy to eat. The candy or mint was dry and stuck to lid.

image1.JPG

10 days ago
Dallas, Texas

Horseshoe hotel. We paid over 375$ to stay in this hotel. Me my husband, and three daughters. Last night decided to order room service. Which amounted to $80 four plates which me and my girls were sharing. Placed the food on all plates, upon eating my daughter was like candy and tried picking off a left over mint stuck on the lid that cover my food. Which means plates were not properly cleaned. View photo below. Took off the poppers I had sitting on top of that mint. We all quit eating and I called the number I ordered the phone from. They called back three times, which the third was the manger. Why does it take me having to explain the situation three times for someone to be sent up to our room? Manager said okay I'll be up there.

He then sent someone else other than himself. Which I then had to explain. Again! Ridiculous! My husband went down to make sure we wouldn't be charged as they took all the food. The "manager" Tate then I quote ' your wife was being a b**** and hung up on me' not one time did I use profanity. I simply explained why am I receiving three calls when the first person I talked to said they'd be right up. He then put in fingers in my husband face. Called security and ordered he be thrown out of hotel. I'm not sure what kind of customer service you all train your employees to give to your PAYING CUSTOMERS. That is a shame. I'm sure you all have this on camera.

My husband was then let back in, mind you I had no idea he was even thrown out as I was waiting for someone to pick up food. 45 mins he returns we discuss the situation. Yes by this time I am beyond discussed with the way we were treated. We are paying customers that paid $375 to stay here. Me and my girls ordered $80 worth of food. Not to mention the hundreds and dollars we played for hours at your casino. I then go down cause by then I need to speak to a manager! Then again security is following us. For what reason we hold no threat to your casino, is it cause of our race (Hispanic?). At least ten of your security followed us. So now we are being harassed!!!! I will this on every social media and rate your hotel and tell anyone and everyone of how disrespected we were.

This morning as we are getting ready to check out we get a knock at the door. A woman stated she was sent by her higher up apologized and said the tapes were in review. Mentioned the situation should have never happened and or escalated to that. Gave us $25 buffet and $20 spot play.

No thank you on your free buffet. We already had free buffet from our rewards cards. 20$ slot play no thank you! If this is how you repay your customers you should have not came at all.

Regretfully

Cassie Barrientos

An unsatisfied customer whom will take their money elsewhere. Thank you for ruining my kids spring break!

This kid covered by blt. Not noticing it as me and my girls were sharing we put the poppers and celery stick on lid. Upon grabbing a popper my daughter tried picking off candy to eat. The candy or mint was dry and stuck to lid.

image1.JPG

10 days ago
Spring Hill, Florida
3 months ago

See all questions (9)

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