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Horseshoe Casino

711 Horseshoe Blvd, Bossier City, LA 71111-4417
+1 800-895-0711
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Review Highlights
Place to go

Horseshoe casino and hotel is so great. The rooms are large, beds are nice and cozy and big. The... read more

Reviewed 4 days ago
cew501
,
Quitman, Texas
Great rooms and staff

Perfect rooms, refrigerator equipped, helpful, courteous staff, nice casino. Multiple restaurants... read more

Reviewed 1 week ago
Anita R
,
Sugar Land, Texas
Read all 955 reviews
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Overview
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Take your pick of over 1,500 slot machines, 50 exciting table games and four gourmet restaurants at this huge casino and resort complex.
  • Excellent49%
  • Very good27%
  • Average14%
  • Poor5%
  • Terrible5%
Travellers talk about
“table games” (41 reviews)
“slot machines” (39 reviews)
“burger bar” (11 reviews)
LOCATION
711 Horseshoe Blvd, Bossier City, LA 71111-4417
CONTACT
Website
+1 800-895-0711
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Reviews (955)
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1 - 10 of 951 reviews

Reviewed 4 days ago

Horseshoe casino and hotel is so great. The rooms are large, beds are nice and cozy and big. The food is excellent at the restaurants there and great great buffet.

Thank cew501
Reviewed 1 week ago

Perfect rooms, refrigerator equipped, helpful, courteous staff, nice casino. Multiple restaurants, bars, many choices.

Thank Anita R
Reviewed 1 week ago

We did not stay there this time. We played in the casino and ate in the buffet. The employees are very nice in the casino. The buffet is always very good and well stocked with any thing you would want to eat. Employees in the...More

Review collected in partnership with Caesars Entertainment
Thank theelas
Reviewed 1 week ago

friendly and helpful personal after you been thee one time you would never go to any other casino for games and food

Thank bingo0505
Reviewed 1 week ago via mobile

Nice place to go if you are interested in Casino activities. The wait staff and the Pit Bosses and dealers are all friendly, always glad to help get reservations at the Casino activities and eating establishments. Players Club at Harrahs facilities are the best in...More

Thank johnbitter
Reviewed 1 week ago

Great casino and awesome drinks. One of the best ones that I've visted. The food is also good too. Make sure you get there early to enjoy.

Thank Rebecca C
Reviewed 2 weeks ago

I stayed here a little while ago while driving from Oklahoma to New Orleans and had a great experience. The hotel rooms are comfortable, quiet, and well-furnished. The views of Shreveport and the Red River are awesome on the upper floors of the river side...More

Thank Andrei S
Reviewed 2 weeks ago

The Horseshoe Bossier City is a great weekend retreat.... The Casino is SO Much Fun......we play slots and they really have a lot to choose from....they pay well and have lots of options....they also have lots of table games that are we see people having...More

Thank J1673KUmelissad
Reviewed 2 weeks ago via mobile

This hotel is beautiful it has it all. Food and fun I will come again for a longer stay. The Restaurants or so nice and the food is delicious and the prices are on point. And you can win money too. Had a great get...More

Thank Pat R
Reviewed 3 weeks ago via mobile

This place has it all! Great restaurants and fun gaming! The Whiskey Roadhouse bar is a fun place to go after headliner entertainment in the Riverdome! Nice, elegant casino property. One of the best in the state.

Thank Po143
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Questions & Answers
Jennifer W
14 September 2017|
AnswerShow all 2 answers
Response from Joseph H | Reviewed this property |
They have a buffet, but it would only be complimentary if you play in their casino, and they send you a voucher, or if a host comp's you. One thing... if you build up points on a player's card, and then they comp you for... More
0
Votes
Lucy E
1 July 2017|
AnswerShow all 6 answers
Response from Kathy J | Reviewed this property |
Hi...sorry I am a slot junkie. I do not play table games. But I have fun!!
0
Votes
casmarieb
Horseshoe hotel. We paid over 375$ to stay in this hotel. Me my husband, and three daughters. Last night decided to order room service. Which amounted to $80 four plates which me and my girls were sharing. Placed the food on all plates, upon eating my daughter was like candy and tried picking off a left over mint stuck on the lid that cover my food. Which means plates were not properly cleaned. View photo below. Took off the poppers I had sitting on top of that mint. We all quit eating and I called the number I ordered the phone from. They called back three times, which the third was the manger. Why does it take me having to explain the situation three times for someone to be sent up to our room? Manager said okay I'll be up there. He then sent someone else other than himself. Which I then had to explain. Again! Ridiculous! My husband went down to make sure we wouldn't be charged as they took all the food. The "manager" Tate then I quote ' your wife was being a b**** and hung up on me' not one time did I use profanity. I simply explained why am I receiving three calls when the first person I talked to said they'd be right up. He then put in fingers in my husband face. Called security and ordered he be thrown out of hotel. I'm not sure what kind of customer service you all train your employees to give to your PAYING CUSTOMERS. That is a shame. I'm sure you all have this on camera. My husband was then let back in, mind you I had no idea he was even thrown out as I was waiting for someone to pick up food. 45 mins he returns we discuss the situation. Yes by this time I am beyond discussed with the way we were treated. We are paying customers that paid $375 to stay here. Me and my girls ordered $80 worth of food. Not to mention the hundreds and dollars we played for hours at your casino. I then go down cause by then I need to speak to a manager! Then again security is following us. For what reason we hold no threat to your casino, is it cause of our race (Hispanic?). At least ten of your security followed us. So now we are being harassed!!!! I will this on every social media and rate your hotel and tell anyone and everyone of how disrespected we were. This morning as we are getting ready to check out we get a knock at the door. A woman stated she was sent by her higher up apologized and said the tapes were in review. Mentioned the situation should have never happened and or escalated to that. Gave us $25 buffet and $20 spot play. No thank you on your free buffet. We already had free buffet from our rewards cards. 20$ slot play no thank you! If this is how you repay your customers you should have not came at all. Regretfully Cassie Barrientos An unsatisfied customer whom will take their money elsewhere. Thank you for ruining my kids spring break! This kid covered by blt. Not noticing it as me and my girls were sharing we put the poppers and celery stick on lid. Upon grabbing a popper my daughter tried picking off candy to eat. The candy or mint was dry and stuck to lid. image1.JPG
19 March 2017|
AnswerShow all 2 answers
Response from casmarieb | Reviewed this property |
Well I had my three girls. Sadly after awhile we did not only to be followed the rest of the night by security. Which whom asked my husband was he allowed in casino. I said if he isn't give our return for room and we'll... More
0
Votes