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Horseshoe Casino

Certificate of Excellence
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Address: 711 Horseshoe Blvd, Bossier City, LA 71111-4417
Phone Number:
+1 800-895-0711
Website
Description:

Take your pick of over 1,500 slot machines, 50 exciting table games and...

Take your pick of over 1,500 slot machines, 50 exciting table games and four gourmet restaurants at this huge casino and resort complex.

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TripAdvisor Reviewer Highlights

Read all 913 reviews
Visitor rating
  • 431
    Excellent
  • 249
    Very good
  • 130
    Average
  • 49
    Poor
  • 51
    Terrible
Two Day Stay-Nice Casino

Stayed here for two nights. Didn't spend a whole lot of time in the casino but it looked nice with a good selection of games. They had the 5-play video poker I like so I played... read more

Reviewed 2 days ago
OnTheRoadAgain1056
,
Las Vegas, Nevada
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913 Reviews from our TripAdvisor Community

Traveller rating
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Showing 910: English reviews
Level Contributor
6 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
Reviewed yesterday NEW via mobile

Will not be going back to this casino again. Music was blaring from speakers so loud that I was having a hard time with conversations. You also have a better chance of winning in Las Vegas. I will be trying other casinos in the area.

Helpful?
Thank Sherry M
Lancaster County, Pennsylvania
Level Contributor
42 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 4 helpful votes
Reviewed yesterday NEW

We had fun playing on the penny slots, but the music was so loud, we left. Even though it is a smoke free environment it still smelled like smoke in some areas. I must be on peoples clothes.

Helpful?
Thank LAK697
Las Vegas, Nevada
Level Contributor
223 reviews
143 attraction reviews
common_n_attraction_reviews_1bd8 54 helpful votes
Reviewed 2 days ago NEW

Stayed here for two nights. Didn't spend a whole lot of time in the casino but it looked nice with a good selection of games. They had the 5-play video poker I like so I played that. The room was clean, comfortable and very nice. The buffet was good. I would visit here again if in the area.

Helpful?
Thank OnTheRoadAgain1056
Charlotte, North Carolina, United States
Level Contributor
3 reviews
Reviewed 2 days ago NEW

The buffet features peel and eat shrimp, both warm and chilled. Beware that most of it is room temperature and some were actually *mushy*. It looked as if the table is piled high every few hours with no rotation, just piling on more shrimp. The result is a stunning table, and a stunning amount of time in the restroom, if... More 

Helpful?
Thank Angela H
Palestine
Level Contributor
4 reviews
Reviewed 3 days ago NEW

I love this casino. Has games I enjoy. You are not bothered and opened 24/7. I have been here with family and friends and feel better that everyone is in same building.

Helpful?
Thank 623peggyh
Lufkin, Texas
Level Contributor
192 reviews
40 attraction reviews
common_n_attraction_reviews_1bd8 69 helpful votes
Reviewed 4 days ago NEW via mobile

We usually go further south for Coushatta but decided to change it up and brought my mother here. It was an amazing experience. The casino itself is old fashioned and on a boat (you can't tell inside unless your in the bottom floor or from outside) and the hotel is gorgeous. An amazing band (Culverhouse) was playing in the Whiskey... More 

Helpful?
Thank Kelly K
Prague
Level Contributor
618 reviews
212 attraction reviews
common_n_attraction_reviews_1bd8 53 helpful votes
Reviewed 6 days ago NEW

we played here the past few days and LOST alot of money.. hard to get even a bonus and we lost fast.. slots are tight but i think they are tight all over this area

Helpful?
Thank GARY C
Rice
Level Contributor
6 reviews
4 attraction reviews
Reviewed 1 week ago

I like the interactive slots,like Ted and Big bang Theory,wish there were jackpots more often though. Waitresses are good about coming by to take your drink order so you dont have to leave the game you are playing

Helpful?
Thank dauneb
Austin, Texas
Level Contributor
6 reviews
4 attraction reviews
Reviewed 1 week ago

We had so much fun. 4 Adult siblings playing at the games....The Horseshoe was by far our most favorite Casino. We would have played much longer if there had been less SMOKE...Please for the love of lungs open a smoke free option !!!!

Helpful?
Thank bonnieartale
Van, Texas
Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
Reviewed 1 week ago via mobile

Customer service is a no go. At one time, this was my favorite place to come and play. I'm actually saddened that this place has changed so much. I ordered a drink (when the waitress finally came around). Was asked to show my players card because apparently your not allowed to order certain drinks unless your a diamond or seven... More 

Helpful?
Thank 552edithm

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Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Horseshoe Casino and other visitors
9 questions
Ask a question
over a year ago
Dallas, Texas

Horseshoe hotel. We paid over 375$ to stay in this hotel. Me my husband, and three daughters. Last night decided to order room service. Which amounted to $80 four plates which me and my girls were sharing. Placed the food on all plates, upon eating my daughter was like candy and tried picking off a left over mint stuck on the lid that cover my food. Which means plates were not properly cleaned. View photo below. Took off the poppers I had sitting on top of that mint. We all quit eating and I called the number I ordered the phone from. They called back three times, which the third was the manger. Why does it take me having to explain the situation three times for someone to be sent up to our room? Manager said okay I'll be up there.

He then sent someone else other than himself. Which I then had to explain. Again! Ridiculous! My husband went down to make sure we wouldn't be charged as they took all the food. The "manager" Tate then I quote ' your wife was being a b**** and hung up on me' not one time did I use profanity. I simply explained why am I receiving three calls when the first person I talked to said they'd be right up. He then put in fingers in my husband face. Called security and ordered he be thrown out of hotel. I'm not sure what kind of customer service you all train your employees to give to your PAYING CUSTOMERS. That is a shame. I'm sure you all have this on camera.

My husband was then let back in, mind you I had no idea he was even thrown out as I was waiting for someone to pick up food. 45 mins he returns we discuss the situation. Yes by this time I am beyond discussed with the way we were treated. We are paying customers that paid $375 to stay here. Me and my girls ordered $80 worth of food. Not to mention the hundreds and dollars we played for hours at your casino. I then go down cause by then I need to speak to a manager! Then again security is following us. For what reason we hold no threat to your casino, is it cause of our race (Hispanic?). At least ten of your security followed us. So now we are being harassed!!!! I will this on every social media and rate your hotel and tell anyone and everyone of how disrespected we were.

This morning as we are getting ready to check out we get a knock at the door. A woman stated she was sent by her higher up apologized and said the tapes were in review. Mentioned the situation should have never happened and or escalated to that. Gave us $25 buffet and $20 spot play.

No thank you on your free buffet. We already had free buffet from our rewards cards. 20$ slot play no thank you! If this is how you repay your customers you should have not came at all.

Regretfully

Cassie Barrientos

An unsatisfied customer whom will take their money elsewhere. Thank you for ruining my kids spring break!

This kid covered by blt. Not noticing it as me and my girls were sharing we put the poppers and celery stick on lid. Upon grabbing a popper my daughter tried picking off candy to eat. The candy or mint was dry and stuck to lid.

image1.JPG

2 months ago
Dallas, Texas

Horseshoe hotel. We paid over 375$ to stay in this hotel. Me my husband, and three daughters. Last night decided to order room service. Which amounted to $80 four plates which me and my girls were sharing. Placed the food on all plates, upon eating my daughter was like candy and tried picking off a left over mint stuck on the lid that cover my food. Which means plates were not properly cleaned. View photo below. Took off the poppers I had sitting on top of that mint. We all quit eating and I called the number I ordered the phone from. They called back three times, which the third was the manger. Why does it take me having to explain the situation three times for someone to be sent up to our room? Manager said okay I'll be up there.

He then sent someone else other than himself. Which I then had to explain. Again! Ridiculous! My husband went down to make sure we wouldn't be charged as they took all the food. The "manager" Tate then I quote ' your wife was being a b**** and hung up on me' not one time did I use profanity. I simply explained why am I receiving three calls when the first person I talked to said they'd be right up. He then put in fingers in my husband face. Called security and ordered he be thrown out of hotel. I'm not sure what kind of customer service you all train your employees to give to your PAYING CUSTOMERS. That is a shame. I'm sure you all have this on camera.

My husband was then let back in, mind you I had no idea he was even thrown out as I was waiting for someone to pick up food. 45 mins he returns we discuss the situation. Yes by this time I am beyond discussed with the way we were treated. We are paying customers that paid $375 to stay here. Me and my girls ordered $80 worth of food. Not to mention the hundreds and dollars we played for hours at your casino. I then go down cause by then I need to speak to a manager! Then again security is following us. For what reason we hold no threat to your casino, is it cause of our race (Hispanic?). At least ten of your security followed us. So now we are being harassed!!!! I will this on every social media and rate your hotel and tell anyone and everyone of how disrespected we were.

This morning as we are getting ready to check out we get a knock at the door. A woman stated she was sent by her higher up apologized and said the tapes were in review. Mentioned the situation should have never happened and or escalated to that. Gave us $25 buffet and $20 spot play.

No thank you on your free buffet. We already had free buffet from our rewards cards. 20$ slot play no thank you! If this is how you repay your customers you should have not came at all.

Regretfully

Cassie Barrientos

An unsatisfied customer whom will take their money elsewhere. Thank you for ruining my kids spring break!

This kid covered by blt. Not noticing it as me and my girls were sharing we put the poppers and celery stick on lid. Upon grabbing a popper my daughter tried picking off candy to eat. The candy or mint was dry and stuck to lid.

image1.JPG

2 months ago
Spring Hill, Florida
5 months ago

See all questions (9)

Questions? Get answers from Horseshoe Casino staff and past visitors.
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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?