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Nordstrom

55 E Grand Ave, Chicago, IL 60611-5610
+1 312-464-1515
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Review Highlights
Was expecting big things but a pretty standard department store

Wanted to visit Nordstrom for years and expected big things but it was just a standard department... read more

Reviewed 1 week ago
Sarah M
,
Southampton, United Kingdom
via mobile
The worst experience any retailer can offer

I bought a pair of Gucci shoes at this store a month ago and wore them twice. The second time it... read more

Reviewed 18 August 2017
arberagushi
,
Whitewater, Wisconsin
via mobile
Read all 104 reviews
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Overview
  • Excellent61%
  • Very good26%
  • Average8%
  • Poor3%
  • Terrible2%
Travellers talk about
LOCATION
55 E Grand Ave, Chicago, IL 60611-5610
Near North Side
CONTACT
Website
+1 312-464-1515
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Reviews (104)
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1 - 10 of 77 reviews

Reviewed 1 week ago via mobile

Wanted to visit Nordstrom for years and expected big things but it was just a standard department store albeit designer labels. Lots of the items, especially home type ones like photo frames, were not priced which was frustrating. Bit disappointed to say the least.

Thank Sarah M
Nordstrom_Reviews, Owner at Nordstrom, responded to this reviewResponded 1 week ago

Our apologies for any frustration. Please know, we've shared your feedback with our team. -Allie

Reviewed 18 August 2017 via mobile

I bought a pair of Gucci shoes at this store a month ago and wore them twice. The second time it was rainy outside and water leaked in the right one. I went in to exchange due to one of them being defective and was...More

Thank arberagushi
Nordstrom_Reviews, Owner at Nordstrom, responded to this reviewResponded 28 August 2017

We're sorry to hear this was your experience and can certainly understand your frustration. Do you mind sending us an email at dgtlstrrvwsmb@nordstrom.com with your full name and more details about your visit? We'd like to share your feedback with the Store Manager. -Allie

Reviewed 28 July 2017 via mobile

I went here for the Dior's exclusive backstage services from Yelp and I did receive a makeover, however, I was not happy with the makeover that I received. The person who did mine put on six times as much makeup as I normally wear, and...More

Thank Jane V
Reviewed 16 July 2017 via mobile

We had an amazing experience. We shopped in this beautiful and elegant store. The store manager, Renata, helped us personally and all the people the people that worked there were kind and attentive. It was the anniversary sale and it was festive. We dined there...More

Thank dorisjaf
Reviewed 7 July 2017 via mobile

We went in here are few times for something to eat and drink and also a look at the shops the food was great as good choice of different types of foods and prices

Thank ken a
Reviewed 15 June 2017

Ended up at Nordstrom for some jeans and found some great deals on clothes. Tons of great selection and deals. Usually don't go pass the shoe department but next year will be my first stop.

Thank Julie T
Reviewed 19 April 2017

Unfortunately, this review pertains to a lot of retail stores that used to be high end and amazing in terms of goods offered and service. I went to the lingerie department and the clerk did a fine job. Not an amazing job but okay. Certainly...More

1  Thank kimaB3954PV
Nordstrom_Reviews, Owner at Nordstrom, responded to this reviewResponded 22 June 2017

We're sorry to hear this was your experience and can certainly understand your frustration. Please know, we've shared your feedback with our teams and we appreciate you taking the time to bring this to our attention. -Allie

Reviewed 6 April 2017

Quite possibly the nicest Nordstrom I have seen over the years. Well organized, well layed out, attentive sales team, overall enjoyable shopping experience. The small "mall" they are attached too leading out to Michigan avenue was slightly disappointing, but this does not take away from...More

Thank Wicked04
Reviewed 31 March 2017

Samples mainly on the clothing side is high class. The hospitality goes hand in hand.A nice way to shop without visiting a mall.Just keep your fingers crossed that not everyone starts shopping on jumping Internet.

Thank Phayao13
Reviewed 31 March 2017 via mobile

I am not a big Nordstrom shopper, but surprised by this particular store in Chicago. Perhaps one of the best men's shoes department in all of Chicago. Designers include Gucci, Prada and Tod's.

Thank Gregrob1980
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