We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Union Station

225 South Canal Street, Chicago, IL 60606
+1 312-655-2385
Review Highlights
Awesome Building terrible customer service

The staff was not helpful and yelled at riders who did not follow the directions of boarding a... read more

Reviewed 2 days ago
bryn b
via mobile
Girls on a Train

First Amtrak train experience. Loved the train ride to Chicago from southern Illinois. Easy access... read more

Reviewed 3 days ago
Read all 653 reviews
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
  • Excellent32%
  • Very good42%
  • Average20%
  • Poor5%
  • Terrible1%
Travellers talk about
“great hall” (64 reviews)
“grand hall” (23 reviews)
“amtrak train” (10 reviews)
225 South Canal Street, Chicago, IL 60606
West Loop
+1 312-655-2385
Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
Reviews (653)
Traveller rating
Traveller type
Time of year
  • More languages

1 - 10 of 653 reviews

Reviewed 2 days ago via mobile

The staff was not helpful and yelled at riders who did not follow the directions of boarding a train even though there were not directions given.

Thank bryn b
Reviewed 3 days ago

First Amtrak train experience. Loved the train ride to Chicago from southern Illinois. Easy access to taxi and other transportation. A little confusing knowing what to do on our return trip from Chicago south.

Thank IndyK
Reviewed 4 days ago

They keep making improvements on this place- not as glamorous as Grand Centeral in NYC or as vibrant but it is still a gem

Thank pickEeater13
Reviewed 4 days ago

This is a beautiful building and worth a visit to see. I have traveled out of this station many times and sometimes it goes smooth but others it is a nightmare. No organization, crabby staff and crabby customers! I did go to the food court...More

Thank Debbie A
Reviewed 5 days ago

Nice architecture, pretty neat and well-organized railway station.It was a very good idea to pop in and have a look how professional a railway station can look like,

Thank Melinda V
Reviewed 1 week ago

The Union Station features the monumental Great Hall, which is worth a visit if you're in the area. As a train station, however, Union Station is very disappointing. The track area is dark, crowded and poorly ventilated, and signage is minimal and confusing. The mid-levels...More

Thank Dave_in_Reno
Reviewed 1 week ago

During our recent trip to Chicago we decided to stay in the suburb of Oakbrook Terrace and take the BNSF Train into the city. If you are interested in adding this "attraction" to your trip, then plan ahead. Commuters are at their train stations by...More

Thank Paul C
Reviewed 1 week ago

Beautifully built and maintained station, which makes you appreciate the care that went into it over the years. If you are here for the train, give yourself time to stop and look at some of the architectural details and the various areas in the station.

Thank MaryandJoseph819
Reviewed 1 week ago

Food places seemed like there was a lot - but they were average. Station was fine, somewhat clean. Took Amtrak train to and from destination.

Thank joeboo16
Reviewed 1 week ago

More people need to know that we have many great Union Stations around the USA. I will describe this one but we have many great buildings like this in many large cities. When you walk in and see the high ceilings and the amazing architecture...More

1  Thank davidlI5106MM
West Loop
Fulton Market, Randolph Market, Jackson Boulevard and
Greek Town make up the West Loop. The neighborhood is
best known as the location of Oprah Winfrey’s Harpo
Studios, but this downtown neighborhood is also an
up-and-coming spot for Chicago’s trendsetters. Several
sub-neighborhoods within West Loop make this a unique
neighborhood to visit. Dotted with factories and
warehouses, West Loop is packed with various types of
Nearby Restaurants
Lou Mitchell's Restaurant
924 reviews
.18 km away
Beggars Pizza
44 reviews
.14 km away
Epic Burger
20 reviews
.14 km away
Dunkin' Donuts
6 reviews
.16 km away
Nearby Attractions
Skydeck Chicago - Willis Tower
12,153 reviews
.33 km away
Money Museum at the Federal Reserve Bank
313 reviews
.63 km away
Lyric Opera of Chicago
391 reviews
.49 km away
Questions & AnswersAsk a question
I have a 6 hour layover in Chicago, should I spend $20 to have access to one of the lounges and get early boarding? Is early boarding really all that important? I am going Chicago to Los Alamos, NM.
8 June 2017|
Answer Show all 2 answers
Response from maiagaia | Reviewed this property |
If you have 6 hours and are a sleeping car passenger, you can leave your bags at the Metropolitan Lounge at no charge (they are well secured; security is attentive). Then you can explore downtown a little. Uber to... More
Charlene F
Are lockers available for storing luggage?
4 June 2017|
Answer Show all 5 answers
Response from Wayne R | Reviewed this property |
They have a check room