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American Girl Place

Certificate of Excellence
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Address: 835 N Michigan Ave, Water Tower Place, Chicago, IL 60611-2203
Phone Number:
+1 877-247-5223
09:00 - 21:00
Closed now
See all hours
Sun 09:00 - 18:00
Mon - Thu 10:00 - 20:00
Fri - Sat 09:00 - 21:00
Recommended length of visit: <1 hour
Fee: No

Discover why American Girl Place® Chicago is more than just a store—it’s a...

Discover why American Girl Place® Chicago is more than just a store—it’s a place for her imagination to soar! She’ll love exploring the worlds of her favorite characters filled with doll collections, books, outfits and more. From inspiring historical characters to the contemporary Girl of the Year® dolls, she's sure to find a character she loves. Plus, My American Girl® dolls let your girl create the doll just right for her—and bring her to life at Innerstar University. But that’s not all we have in store! Enjoy fun and fancy dining at the Cafe, where even her doll gets to dine. Be sure to check out the Doll Hair Salon where girls can watch as our stylists create a fresh look for their dolls! Then, commemorate the special day with a visit to the Photo Studio. And when it's time for a special occasion, American Girl is the perfect place to celebrate. From in-store events, and all-inclusive birthday party packages, your girl will always remember her special day. Start planning your visit with the help of our complimentary personal shoppers—they’ll tailor the day to you and your girl!

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TripAdvisor Reviewer Highlights

Read all 387 reviews
Visitor rating
  • 235
  • 98
    Very good
  • 22
  • 4
  • 7

I love American girl. All the wonderful things you can do with your doll and have such a creative mind when your playing with your dolls. I go here about 2 times every year and I... read more

Reviewed 2 weeks ago
A TripAdvisor Member
via mobile
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387 Reviews from our TripAdvisor Community

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Showing 366: English reviews
A TripAdvisor Member
Reviewed 2 weeks ago via mobile

I love American girl. All the wonderful things you can do with your doll and have such a creative mind when your playing with your dolls. I go here about 2 times every year and I love it. I get to pick out items and then when I get back to the hotel I will play with my dolls. The... More 

Thank A TripAdvisor Member
Eugene, Oregon, United States
Level Contributor
18 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 9 helpful votes
Reviewed 4 weeks ago via mobile

52,000 square feet of American Girl wonderland. We spent hours in the store. We missed out at the cafe, it is not a walk up type of cafe. Your children will love you! So much to do, see and experience!

1 Thank Michele H
Columbus, Ohio
Level Contributor
169 reviews
57 attraction reviews
common_n_attraction_reviews_1bd8 61 helpful votes
Reviewed 4 weeks ago via mobile

We had a wonderful visit to the American Girl Store. We went to the Cafe for the tea party. It was a fun experience - cute and a surprising amount and variety of food (cinnamon buns, 4 types of sandwiches, scones, fruit kabobs and then a dessert plate with three types of desserts). Of course these were mini sized, but... More 

2 Thank hollyrey
Kansas City, Kansas
Level Contributor
10 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
Reviewed 4 weeks ago

My daughter was so excited to spend time at this store for her 7th birthday at the store. However she was treated so rudely by some of the staff she left a bit disappointed. It really is not acceptable for a place that should cater to children to be so rude. I am still upset that they disappointed my daughter... More 

3 Thank brebren77
New York, New York, United States
Level Contributor
28 reviews
13 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
Reviewed 4 weeks ago

I don't love American Girl dolls, but my daughter does - she enjoyed looking at all the dolls and accessories. Everything is over priced in my opinion but it is what it is and they do it well.

1 Thank Anastasianylon
Level Contributor
7 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
Reviewed 24 March 2017 via mobile

American girl is known for focusing on having girls achieve their dreams and fulfill all their wishes. It was disappointing to me that the items in the store were so overpriced. I'm lucky that my daughter is easy to please and understands the value of a dollar. We had a great time visiting the store but unfortunately had to treat... More 

2 Thank Lad618
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
Reviewed 23 March 2017

I love this place. Servce is great (be sure to check you coat and bags on the first floor), The restaurant is lovely with tasty food, very kind customer associates, and the first floor book area and historical doll section is so fun. Doll hair salons does a nice job as well. It isn't cheap, but you can have a... More 

2 Thank Jill S
Chatham, Canada
Level Contributor
23 reviews
common_n_attraction_reviews_1bd8 21 helpful votes
Reviewed 18 March 2017

Wow! This was an incredible experience. My daughter's dance team was in Chicago for a competition and the whole team wanted to visit American Girl. We booked a personal shopping experience for our 8 girls (ages 5-7) and had a wonderful time. Ana and Denise really took wonderful care of our group of girls and everyone left felling happy and... More 

4 Thank Katie D
Saint Joseph, Michigan
Level Contributor
151 reviews
40 attraction reviews
common_n_attraction_reviews_1bd8 28 helpful votes
Reviewed 12 March 2017 via mobile

This is the fifth granddaughter that we have taken to the American Girl Place. An American Girl movie is playing in the lounge area which is surrounded with displays of the AG books. There are many historical displays and vignettes, some of which are interactive, featuring the dolls. It is very large and can be entertaining for hours, however, everything... More 

2 Thank Gardener2014
Belleville, Illinois
Level Contributor
98 reviews
31 attraction reviews
common_n_attraction_reviews_1bd8 38 helpful votes
Reviewed 12 March 2017 via mobile

Nice store. Good service. Daughters loved walking around and looking at all of the displays. They loved seeing all of the dolls that usually they just see in the catalogs. Bring lots of money. Great memories for your kids who like American girl dolls. Awesome experience on Michigan ave.

2 Thank Bryan W

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Questions & Answers

Here's what previous visitors have asked, with answers from representatives of American Girl Place and other visitors
6 questions
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Brisbane, Australia
Bloomington, Illinois
over a year ago
1 month ago

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Typical questions asked:
  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?

Staying in Streeterville

Neighbourhood Profile
Streeterville is where visitors head for play at Navy Pier, a pseudo amusement park and development of restaurants, shops, rides, and other activities. You’ll find lots of action and excitement on the docks. Along the pier, you’ll see the statue of the captain for whom Streeterville is named. While you enjoy your fair share of sightseeing at the pier, you can also visit other popular attractions there such as the Chicago Children’s Museum and the Chicago Shakespeare Theater. Off the pier you’ll find more restaurants from low-cost pubs to high-end establishments. Arts and culture aficionados should be sure not to miss the Museum of Contemporary Art.
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