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Alton Towers Spa

Inside Alton Towers Hotel, Farley, England
+44 844 545 7923
Website
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Review Highlights
Disappointing

Visited today with a friend as a birthday treat. Very disappointing. Facilities are lovely and... read more

Reviewed 17 February 2018
Lauren H
via mobile
lacked something

Arrived at the spa welcomed by the lovely staff, we got changed to be told foot spas and the new... read more

Reviewed 14 February 2018
joannejase
,
Stoke-on-Trent, United Kingdom
via mobile
Read all 323 reviews
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Overview
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Step inside the Alton Towers Spa and find yourself in a blissful oasis of luxurious tranquillity nestled inside the Alton Towers Hotel, the perfect place to let your senses wander and your cares drift away. Spoil yourself with our complete range of personalised spa treatments. Within our Aqua Relaxation Rooms every door opens to reveal a myriad of wonderful surprises. Unwind and refresh mind, body and soul as you wander from the serenity of our pool, to the calm of our Crystal Steam Room, Meditation Room, or our brand new traditional outdoor log sauna.
  • Excellent40%
  • Very good28%
  • Average19%
  • Poor8%
  • Terrible5%
Travellers talk about
“steam room” (43 reviews)
LOCATION
Inside Alton Towers Hotel, Farley, England
CONTACT
Website
+44 844 545 7923
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JPMiles / Payback Arrow
50
JPMiles / Payback Arrow
Reviews (323)
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All reviews
"steam room"
in 43 reviews
"full body massage"
in 18 reviews
"changing rooms are"
in 26 reviews
"relaxation room"
in 22 reviews
"free fruit"
in 6 reviews
"the secret garden"
in 13 reviews
"alton towers"
in 41 reviews
"lovely relaxing day"
in 7 reviews
"dark room"
in 5 reviews
"staff were friendly"
in 16 reviews
"value for money"
in 22 reviews
"theme park"
in 25 reviews
"hour session"
in 6 reviews
"my mum"
in 12 reviews
"three hours"
in 9 reviews
"robes and slippers"
in 6 reviews
"on arrival"
in 13 reviews
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11 - 20 of 323 reviews

Reviewed 17 February 2018 via mobile

Visited today with a friend as a birthday treat. Very disappointing. Facilities are lovely and clean however, the foot relaxation pools were not working and neither was the jacuzzi, which when you have paid to go isn’t very good. Dinner was nice, staff were pleasant...More

Thank Lauren H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AltonTowersCS, Customer Services at Alton Towers Spa, responded to this reviewResponded 26 February 2018

Dear Lauren H, We were sorry to hear that there were several aspects of your visit that proved to cause issues throughout your day – Rest assured that we are very grateful for all feedback and will act upon such, as it allows us to...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 February 2018 via mobile

Arrived at the spa welcomed by the lovely staff, we got changed to be told foot spas and the new Eyculupus room were'nt working so not a great start, but i was dissapointed to see the lovely sitting area had gone which makes the spa...More

Thank joannejase
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AltonTowersCS, Customer Services at Alton Towers Spa, responded to this reviewResponded 26 February 2018

Dear joannejase, We were sorry to hear that there were several aspects of your visit that proved to cause issues throughout your day – Rest assured that we are very grateful for all feedback and will act upon such, as it allows us to ensure...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 February 2018 via mobile

I booked the spa day via Living Social and it comprised of a spa day for 2 with a massage and two course lunch. I booked back in November and since that time phoned the spa on 4 separate occassions requesting written confirmation, which never...More

2  Thank ClareT817
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AltonTowersCS, Customer Services at Alton Towers Spa, responded to this reviewResponded 26 February 2018

Dear ClareT817, We were sorry to hear that there were several aspects of your visit that proved to cause issues throughout your day – Rest assured that we are very grateful for all feedback and will act upon such, as it allows us to ensure...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 2 January 2018

I visited the Alton towers spa many years ago and remember the facilities to be spacious and airy but the treatments a little lackluster and the changing rooms were tiny. I've often wondered about going back and, after finding a Wowcher deal a little too...More

Thank Kerri B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AltonTowersCS, Customer Service at Alton Towers Spa, responded to this reviewResponded 3 January 2018

Dear Kerri B, Thank you for taking the time to review Alton Towers Resort on Trip Advisor. We are very pleased to hear of your enjoyment while at our Spa. We were sorry however to hear that there were aspects of your visit that were...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 November 2017 via mobile

A visit to the spa certainly made up for the faffing with booking it. The spa was spotlessly clean and the staff were friendly and professional. We booked the spa experience and both had back massages that got the knots out and eased mobility. My...More

Thank Dave W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AltonTowersCS, Customer Service at Alton Towers Spa, responded to this reviewResponded 23 November 2017

Dear Dave W, Thank you for taking the time to leave a review on Tripadvisor in relation to your visit to the Alton Towers Resort. Given our reputation as the UK’s favourite Resort we are always proud to provide such memorable experiences to our guests,...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 October 2017 via mobile

Me and my friend recently visited for a spa day. We had booked in for a 25 minute massage & lunch. On arrival the reception staff were so friendly & couldn’t do enough for us. They showed us around. Having previously visited the spa a...More

Thank rachel e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AltonTowersCS, Customer Services at Alton Towers Spa, responded to this reviewResponded 22 October 2017

Dear rachel e, Thank you for taking the time to write a review on TripAdvisor about your visit to the Alton Towers Resort. Given our reputation as the UK’s favourite Resort we are always proud to provide such memorable experiences to our guests, and it's...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 September 2017 via mobile

Lovely facilities. Staff really friendly. Sophie who did both my treatments (facial and Indian head) was great! The restaurant is also lovely!More

Thank Dmhawk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AltonTowersCS, Customer Services at Alton Towers Spa, responded to this reviewResponded 30 September 2017

Dear Dmhawk, Thank you for taking the time to review us on Trip Advisor; we pride ourselves on delivering the most amazing and relaxing experiences, and it is always fantastic to recognise where we have succeeded. We are so glad that you enjoyed a wonderful...More

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Reviewed 22 September 2017 via mobile

Visited today, first of all I must say that the girls that work there are great, friendly and helpful, they cannot be faulted. Now onto the spa itself, this is not our first visit we do know that it is only small but since the...More

Thank kerriec14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AltonTowersCS, Customer Services at Alton Towers Spa, responded to this reviewResponded 23 September 2017

Thank you for taking the time to review the Alton Towers Resort on Trip Advisor. We loved hearing about how enjoyed the Spa at the Resort and that there was a variety of areas to explore. In terms of moving forwards we have also duly...More

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Reviewed 10 September 2017 via mobile

Booked for deluxe manicure whilst my husband and daughter went off exploring the theme park after swimming, Jodie was the lovely young lady doing my treatment and it was fabulous and relaxing! Realised a while into the manicure that Jodie had also done my facial...More

Thank pipchick2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AltonTowersCS, Customer Services at Alton Towers Spa, responded to this reviewResponded 14 September 2017

Dear pipchick2016, Thank you very much for taking the time to review your recent visit to Alton Towers Resort on Trip Advisor. We’re delighted to hear that you had such a lovely and relaxing time with us at our amazing Alton Towers Spa. Thank you...More

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Reviewed 4 September 2017 via mobile

Visited with my friend whilst our teenage daughters were in the theme park. We had a fantastic, relaxing time. The staff couldn't have been more helpful. We were shown around the facilities and then left to enjoy ourselves. We found the whole experience to be...More

Thank philkim1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AltonTowersCS, Customer Services at Alton Towers Spa, responded to this reviewResponded 6 September 2017

Dear philkim1, Thank you for taking the time to review us on Trip Advisor; we pride ourselves on delivering the most amazing and relaxing experiences, and it is always fantastic to recognise where we have succeeded. We are so glad that you enjoyed a wonderful...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Ask a question
Questions & Answers
Hollieepp
29 March 2018|
AnswerShow all 2 answers
Response from jenn4shepo | Reviewed this property |
There are good hairdryers but no straighteners........ And I couldn't see anywhere to plug any in.... Hope this helps.
0
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