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Review Highlights
Lovely little spa

Visited on a Monday afternoon, however when we had set off we had a phone call asking where we were... read more

Reviewed 3 weeks ago
Sarahw2340
,
Derbyshire, United Kingdom
via mobile
Spa Package

Booked one of the Spa’s packages that was on offer which was good value. An excellent day very... read more

Reviewed 14 October 2018
SueA0402
,
Stoke, United Kingdom
via mobile
Read all 348 reviews
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Traveller Overview
  • Excellent41%
  • Very good27%
  • Average19%
  • Poor8%
  • Terrible5%
Travellers talk about
“steam room”(43 reviews)
About
Step inside the Alton Towers Spa and find yourself in a blissful oasis of luxurious tranquillity nestled inside the Alton Towers Hotel, the perfect place to let your senses wander and your cares drift away. Spoil yourself with our complete range of...more
Contact
Inside Alton Towers Hotel, Farley, England
Website
+44 844 545 7923
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Reviews (348)
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LanguageEnglish
135
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All reviews steam room changing rooms are full body massage relaxation room free fruit robes and slippers the secret garden conservatory area alton towers dark room lovely relaxing day theme park my mum hour session value for money staff were friendly three hours
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1 - 10 of 348 reviews
Reviewed 2 weeks ago

We visited during the weekend of the scarefest half term, also staying over in the Enchanted Village and visiting the Theme Park. The Spa is a bit on the small side as many reviews have noted, with very small changing facilities that get full with...More

Thank Jacks1878
Reviewed 3 weeks ago via mobile

Amazing staff first was stuck in traffic they moved everything for us so we could settle before treatments. Lovely facilities and brilliant service. Gorgeous treatments, looking to go every year.More

Thank Naomie G
AltonTowersCS, Customer Services at Alton Towers Spa, responded to this reviewResponded 3 weeks ago

Dear Naomie G, Thank you very much for taking the time to review your recent visit to Alton Towers Resort on Trip Advisor. It's wonderful to hear how much you love our amazing rides and attractions. Thank you for sharing your experience and insights with...More

Reviewed 3 weeks ago via mobile

Myself and three friends booked to go to the spa for 3 hours and to each have our nails done here. When we arrived, we were given separate appointment times for our nail treatments, with the first and last appointment being 3 hours apart. We...More

1  Thank BoardingPass673409
AltonTowersCS, Customer Services at Alton Towers Spa, responded to this reviewResponded 3 weeks ago

Dear BoardingPass673409, Thank you very much for taking the time to review your recent visit to Alton Towers Resort on Trip Advisor. It's wonderful to hear how much you love our amazing rides and attractions. Thank you for sharing your experience and insights with other...More

Reviewed 3 weeks ago via mobile

Visited on a Monday afternoon, however when we had set off we had a phone call asking where we were as they had us arriving at 11am however we had only ever known it to be 2pm. Problem solved and our treatments were rebooked. We...More

Thank Sarahw2340
AltonTowersCS, Customer Services at Alton Towers Spa, responded to this reviewResponded 3 weeks ago

Dear Sarah2340, Thank you very much for taking the time to review your recent visit to Alton Towers Resort on Trip Advisor. It's wonderful to hear how much you love our amazing rides and attractions. Thank you for sharing your experience and insights with other...More

Reviewed 4 weeks ago via mobile

My fiance and I visited the spa on the 13th of Oct for his 30th birthday , we also visited the water park and Scarefest and loved the resort . The spa is brilliant and the staff were very helpful . We had 6 hours...More

Thank startravellerxx
AltonTowersCS, Customer Services at Alton Towers Spa, responded to this reviewResponded 3 weeks ago

Dear startravellerxx, Thank you very much for taking the time to review your recent visit to Alton Towers Resort on Trip Advisor. It's wonderful to hear how much you love our amazing rides and attractions. Thank you for sharing your experience and insights with other...More

Reviewed 14 October 2018 via mobile

Thoroughly enjoyed our spa package day. Staff were helpful and showed us around and they were always on hand for any queries. The back massages and facials were amazing. The food was quick and lovely. We can't wait to come back and visit again.More

Thank Nicola C
AltonTowersCS, Customer Services at Alton Towers Spa, responded to this reviewResponded 5 weeks ago

Hi Nicola C, Thank you for taking the time to leave us a review on Trip Advisor! I am so pleased to hear about your recent visit to us. We pride ourselves on delivering excellent customer service and I am glad that you got to...More

Reviewed 14 October 2018 via mobile

Booked one of the Spa’s packages that was on offer which was good value. An excellent day very relaxing. Back massages by Lucy and Beth were excellent and very professional. Disappointed that the jacuzzi and foot spas were not working, also we had not been...More

Thank SueA0402
AltonTowersCS, Customer Services at Alton Towers Spa, responded to this reviewResponded 5 weeks ago

Hi SueA0402, Thank you for taking the time to leave us a review on Trip Advisor. I am pleased to hear about your recent with us! I have passed your comments onto Lucy and Beth and their managers on your behalf, I am glad you...More

Reviewed 11 October 2018 via mobile

Completely disappointed in the service not all facilities worked which Alton towers spa never even made us aware of when making the booking which you have to pay in advance for. Apparently it says on the brochure that some times not all facilities are working....More

Thank Sarah R
AltonTowersCS, Customer Services at Alton Towers Spa, responded to this reviewResponded 5 weeks ago

Hi Sarah, Thank you for taking the time to leave us a review on Trip Advisor. I am very sorry to hear about your recent visit to us. I have passed your comments regarding our brochures onto our marketing team for a review into the...More

Reviewed 1 October 2018 via mobile

Myself and 2 friends booked the fantastic offer they posted during national spa week (Soothing Sunday) we all had a fantastic day and was nice just to relax. All the staff are amazing and very helpful from booking to the end of the day. We...More

3  Thank Jessica F
AltonTowersCS, Customer Services at Alton Towers Spa, responded to this reviewResponded 7 October 2018

Dear Jessica F, Thank you for leaving a review on our TripAdvisor page. We're really pleased to hear that you and your friends enjoyed their time at the Alton Towers Spa and we do hope that you will return in the near future. Once again...More

Reviewed 30 September 2018

Booked a spa afternoon for myself and my mum. The staff were lovely and the treatments were great. I had a full body massage and my mum had a facial. I have to be honest though, the spa itself is in desperate need of an...More

Thank mrsmsmith593
AltonTowersCS, Customer Services at Alton Towers Spa, responded to this reviewResponded 7 October 2018

Dear mrsmsmith593, Thank you for your review. Firstly, it's great to hear how much you enjoyed your visit to the Spa; and that our Team's were fantastic and gave great Treatments. We are sorry to hear that you were disappointed with the overall decor of...More

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Questions & Answers
Ask a question
Hollieepp
29 March 2018|
AnswerShow all 2 answers
Response from jenn4shepo | Reviewed this property |
There are good hairdryers but no straighteners........ And I couldn't see anywhere to plug any in.... Hope this helps.
0
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