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Super easy, super helpful, super fun! These guys rock. My son has worked for local area places like this and these guys have it together and are fast and efficient. They had everything ready when we got there, equipped us with a map and the best places to see things. They were prepared, and well staffed and made the trip pleasurable and entertaining. Thanks guys, great time!…
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Date of experience: July 2021
Helpful
Booked online for kayak rental for a 3 p.m. slot. At 12:44 that day, we were contacted by the company saying that it was very "choppy" and they highly recommended going a different day. We told them we could do same time the following day. Didn't think anything of it. We showed up at the location at 2:45 the following day. Several other kayak companies but no sign of Ultimate. Inquired with one of the competitor companies and was advised they were already gone for that day. Since already there and our last day, we had no choice put to pay for another rental. Contacted Ultimate several times nobody answers or returns calls. Still disputing with our credit card company because the third party vendor replied that we did in fact book online and did not cancel. Obviously there are clueless as to what is going on with the company they are collecting money for. We were cancelled on and then ghosted, but they still took our money and won't refund it. Read reviews on here and google-this company is a SCAM!…
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Date of experience: May 2021
Helpful
Part of a large paddle club that rented from 3 companies. Two of the other companies cancelled the night before due to high winds. Tried to reach this company for 4 days. No return of phone calls or emails. Then I get an email thanking me for using them when they know know no one went out Friday. Do NOt use this company. No care fir safety of clients or conditions. Don’t return any communication. …
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Date of experience: May 2021
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Mother's day weekend was a pleasure with this adventure! The staff was friendly and informative. The equipment was exactly as we expected and we just had to show up and enjoy the day.
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Date of experience: May 2021
Helpful
Bo was an amazing guide! He spent extra time with our tour and was so knowledgeable of the area! Great experience!!
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Date of experience: May 2021
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