Walt Disney World Resort

Walt Disney World Resort, Orlando: Address, Phone Number, Walt Disney World Resort Reviews: 4.5/5

Walt Disney World Resort
4.5
Amusement & Theme Parks • Disney Parks & Activities
About
This world-famous Resort consists of four Theme Parks (Magic Kingdom Park, Epcot, Disney’s Hollywood Studios, Disney’s Animal Kingdom Theme Park), two Water Parks (Disney’s Typhoon Lagoon Water Park, Disney’s Blizzard Beach Water Park), over 25 Resort hotel properties, and a variety of additional entertainment offerings.
Suggested duration
More than 3 hours
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Restaurants
324 within 5 kms
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183 within 5 kms
Popular mentions

4.5
33,473 reviews
Excellent
24,165
Very good
4,470
Average
2,143
Poor
1,269
Terrible
1,427

Cheryl R
2 contributions
Shameful Customer Service Experience
Oct 2020
I purchased tickets to visit Walt Disney World for March 20, 2020 and of course as we all know the world was shut down for Covid. It was a trip to celebrate my Mom's 80th birthday. Little did we know what would happen. After a year I called to get my money back $1205.16 to be exact and was told they would extend for another year and if this continued I could get my money back.

Today is 2 years from when I purchased the tickets and was told they might not return my funds but sent me to a hold line which was supposed to be a 10 minute wait. Over 1 hour later on hold and about to blow my brains out from the music on here...I am not sure there is anyone at the Happiest Place on Earth. Meanwhile they are wracking in the money. My mother has a heart condition and is unable to travel so we really feel it it is only fair to get our money back and it should NOT be this hard. You would think they would have AMAZING customer service like Nordstrom, Target and Costco. I have been going to Disneyland since I was 5 years old and now 50 years later I am truly disappointed with the level or lack there of dedicated to customer service.

Shame on them what a bad way to end my relationship with Disneyland.
Written 17 September 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Scott B
1 contribution
disappointed
Sep 2021
Recently I called customer service to have my tickets to Epcot linked to the disney app on my phone. I thought it was going to be a simple process, for example when I buy tickets from stub hub or ticketmaster, as soon as I purchase a ticket for any event, the tickets are immediately sent to my stub hub or ticketmaster app, email and even a text message with the tickets. Not disney...I was told I could have my tickets sent to my app through Disney Magic Mobile app, so I tried, once there I was instructed to turn on my phone's NFC system, then I was instructed that I needed a google email account, then I was instructed to down load the Google Wallet app to my phone. I did none of this. What an absolute joke, I never knew google had such a stranglehold on disney, how embarrassing. Someone at disney really sold out to google, search the words disney and google together, see hundreds of articles where google directs and manages disney in so many ways, someone probably made a boat load of money for this arrangement. I wouldn't doubt it if google bought disney one day, google has a net worth much greater then disney, google could buy disney the way I buy a pair of shoes. But this experience has totally changed my view of disney, I lost a lot of respect for disney and the executive staff at disney...bow to google disney...total losers. Good Luck.
Written 12 September 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Disney sucks
1 contribution
Hell trip
Sep 2021 • Family
Don’t waste your money. This place is terrible. You can just go to any random shopping center in Fl. It’s the same experience as Disney. A bunch of stores selling overpriced junk. I saw zero smiling faces all day. Mostly miserable adults dragging their kids through Disney hell. We stayed at animal kingdom. The cleaning crew knocks on your door at 8am. One knock and they open the door. You were still sleeping? They don’t care. Your cattle here.
Save your money. Your local
Carnival is 20 times better then Disney
Written 11 September 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

septsunseeker
Riverview, FL220 contributions
Shame on you
Sep 2021 • Family
I recently purchased 4 one day passes for the Magic Kingdom. We live in Florida but we had an out of state guest. We stopped at customer service to redeem our paper voucher for cards. The cast member assisting us checked our IDs and noted we were Florida residents. (I didn’t order Florida resident passes because they were the same price and it was easier just to purchase 4 guest passes for the day). Anyway the cast member ask if we would be returning to the park within the next month. I told him I wasn’t sure. He stated that Florida residents could return and present their pass and ID and gain entry for $25 each. I asked if I needed to purchase the passes now or if the could be purchased later. He reassured me they could be purchased later. No worries. Have a magical day. Fast forward a week and we decide two of us are returning to take advantage of the offer. I tried to pay on the app. There was no info. I tried to use their chat function. The system was overwhelmed. It wouldn’t even let me type. Tried calling…all cast members are busy helping other guest. I emailed. I got a very vague email back. Basically, it said there’s a possibility the information regarding the ticket associated with your account is correct and the only way to pay for it is at the gate. Today we drove 90 miles to Disney Hollywood studios. I paid $25 to park. We walked a good distance to get to the gate. The cast member at the gate had no clue what I was talking about and said it was impossible because I had already used the ticket I wanted to upgrade. She said they were doing it two weeks ago but not today. I asked if they upgraded one day passes to annual passes. She said tomorrow but not today. She referred me to guest relations. This lady had less of a clue. She read my email and said it was to vague to be evidence of consent and wanted the cast member’s name who told me this lie. I told her I was sure she could trace it back through my ticket before I could recall a gentleman I met once two weeks ago. Needless to say there was no compromise here. We walked back to the car and went to Universal. We had a great day. Disney missed our $50 ticket prices, $100 toward food and drinks, and the sale of a diamond necklace I was going to purchase for my grandchild for her bday. Probably more. What happen to flexibility? What happen to the customer always being right? Most of all, what happen to following through on the word of an associate? Whether he was confused or whether they changed the rules in the meantime, show some honor and loyalty to customers that keep your gates open. I’m embarrassed people travel here worldwide to be treated like second class citizens. Done.
Written 7 September 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Stephen S
Petal, MS391 contributions
Awesome as always
Apr 2021
We have visited Walt Disney World at least 10 times and are always well pleased with each and every visit.
Written 7 September 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Lou H
Naples, FL12 contributions
VIP Tour - FOUR Parks in one day!
Sep 2021
This was the best experience we have ever had at Disney, facilitated by our amazing tour guide Mark Chris Watson. We booked a VIP tour with Disney and it was fantastic. I have to admit, I was apprehensive because of the price, but we hit all four parks in one day and covered an amazing amount of ground. Admittedly we only rode Ratatouille in Epcot and ate lunch there, but we did all of the major attractions at the other parks. We did all the "mountains," Rockin Roller Coaster, Everest, Pandora, Slinky Dog, Rise of the Resistance, Millennium Falcon, Mickey and Minnie's Runaway Railway, and SO much more I can't even list it all. Mark was amazing and efficient getting us in to every park behind the scenes at exactly the right spot, and had our van waiting for us when it was time to keep moving. I can't overstate what an amazing guy Mark Chris is and I can't adequately describe in this review the excellent service that he provided. It was that great. Mark Chris is like part of our family and we felt like he was just the 11th member of our tour for our amazing day. My family has been to Disney too many times to count, but the tour made all of the experiences feel like new again, and our friends that went with us were new to Disney and had an incredible first experience. Yes, the VIP tour is expensive, but we felt it was worth it for the quality of experience provided. Overall we felt like Disney was doing well with providing quality experiences to all guest despite the overhang of COVID19.
Written 7 September 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Smokey P
1 contribution
Dicrimination is A-OK if your a white man and the lines were 2+ hours long!
Oct 2020
I was there with the family before COVID and it was horrible. Every line was 2 hours long. You spend thousands of dollars to take the family on a one time unique trip and you end up spending your time in lines. Since then Disney has become WOKE and anti freedom. I will not support a fascist company. Neither should any freedom believing citizen. Lets not forget Disney is ANTI WHITE MALE. Take a look at their movies and commercials. Discrimination is A-OK if it's for a white man. Have you seen the last 3 star wars movies?
Written 7 September 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Jeff caves
3 contributions
Magic Kingdom is tired
Sep 2021
Have been to Disneyland in La since 1970, this was my first trip to Magic Kingdom in Fla. Have been to Animal Kingdom and Epcot. Epcot was nothing but a world-eating adventure so not my idea of an amusement park. AK was great and had good rides and live animals, nice mix. MK felt tired, especially Peter Pan ride, Haunted Mansion, autopia, Tomorrowland, Pirates, Country bear jam, carousel of progress. No updates and just strikes me as tired and needs a refresher for new excitement. I guess I ran out of memory lane thrills at 59. Food fine, t-shirt selection poor, cleanliness and friendliness all good stuff.
Written 7 September 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Kyrus G
2 contributions
Horrible and disrespectful 0 stars if best!!!
Sep 2021 • Family
Disney should be shutdown until the pandemic is over! They have 0 covid precautions set in place. Staff is very unfriendly and rude. Borderline racist but I understand this is the south and things are done a little different here. Cinderella castle was horrible! We prepaid for our entrees and then spent another $500 on alcohol and still was passed up on our reservation which was for my 5 year old daughters birthday! Majority sanitizer was empty nobody was cleaning the rides the doors or anything to prevent a covid spread! This park was ran like a bootleg 6 flags shame on you Disney and your distasteful management!

Also during the firework show, they pack you in like castle and refuse to let you social distance whoever is in charge here needs to be replaced this isn’t how a park should be ran!
Written 4 September 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Magellan3
Saint Louis, MO113 contributions
NOT THE TIME TO VISIT!!! NO FASTPASS.
Jul 2021 • Family
We try to visit Disney World and several of the parks during our visit. During our three day visit the last day Disney implemented masks while indoors or in lines. Considering the uptick in Florida COVID cases and the Delta variant I was ok with it. Some folks seemed to be somewhat bothered by it and would unmask when cast members are not looking or can not see throughout the twists and turns of the extremely long lines. For the most part everything at Disney is what you would expect. However, due to COVID they discontinued the FastPass service, which resulted in extremely long lines in very hot temperatures. Considering, Disney has gone to dynamic ticket pricing and dropped the FastPass, it may be a while before we return. The loss of FastPass is really my only complaint. Most rides you want to experience had 75-120 minute waits. At that rate, you are lucky to go on two before your kids will have had it and be ready to go back to the hotel. With temperatures 95F and above and standing in the hot sun, I felt the same. Disney is trying a virtual queue system that allows people to sign up for a block to ride. The system is horrible and should be considered a failure before they roll it out. Disney is banking on people bringing their own devices to use instead of a magic band. However, there is no guarantee you will make the queue. The only ride offering this service is the Star Wars: Rise of the Resistance. I spent over a $1000 for tickets and never got to go on the ride. In the virtual queue you have two opportunities to get registered for a seat. At 7:00 AM and 1:00 PM. I logged into my Disney Experience app at 7:03 AM and all seats were already taken. I tried again at 12:58 PM refreshing the registration screen every few seconds. Precisely at 1:00 PM the system asked how many in my party. By the time I selected the 3 others in my party, all seats were taken. Thus we never gotten the opportunity to experience the ride. Connectivity did not seem to be an issue and I use an Apple iPhone 12 Pro Max. Some how I was beaten out. Was it proximity to a WiFi hub? Not sure, but seats were gone in less than 10 seconds. I also noticed parties where everyone in the group was trying and some people had two phones. For the price of the ticket, I can’t see spending half my time in line. The long wait times for rides were also a problem at Magic Kingdom and EPCOT the day before.
Written 30 August 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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