Walt Disney World Resort
Walt Disney World Resort
4.5
Amusement & Theme Parks • Disney Parks & Activities
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This world-famous Resort consists of four Theme Parks (Magic Kingdom Park, Epcot, Disney’s Hollywood Studios, Disney’s Animal Kingdom Theme Park), two Water Parks (Disney’s Typhoon Lagoon Water Park, Disney’s Blizzard Beach Water Park), over 25 Resort hotel properties, and a variety of additional entertainment offerings.
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341 within 5 kms
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218 within 10 kms
Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
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4.5
33,900 reviews
Excellent
24,186
Very good
4,488
Average
2,196
Poor
1,369
Terrible
1,662

Kerry
6 contributions
Family
This was my 9th trip to Disney World and we won't be back.

Pros -Galaxy's Edge was amazing especially the droid experience

We loved Guardians of the Galaxy but not impressed at having to get up before 7 am to join a virtual queue- Disney don't want you to relax !

Parks were clean and characters that we saw good fun.

Cons

We originally had this holiday booked for 2020. I expected that the cost would be higher but not higher for less of an experience. No dinning plan, no fast passes and shorter extra magic hours. We did get dining credits but that didn't last long. Food was so expensive for the quality we cancelled all but one sit down meal. The mobile food order system was rubbish, often an hour to wait - err I'll just get in the queue thanks!

We bought the genie plus on some days but we're put off by having to be up early to get the best rides. Paying all that money to be in a 'stand by line' - what idiot thought up this idea -the fast pass system I think was much better.

Some days we booked magic kingdom we got kicked out early for the Halloween event in august!

We got delayed on the Splash mountain ride so we were later than planned for the fireworks at magic kingdom . We were basically yelled at the entire time by cast members saying don't stand there keep moving - even some guests who got there early to get a good spot would had an ear full of shouting cast members. The high crowd level for the fireworks just highlighted to me how Disney don't anticipate correctly the expected crowd levels - I am guessing a high increase due to all the Halloween parties.

Typhoon lagoon - who thought it was a good idea to have sand everywhere? Water slides in poor condition, poor food options - we left after lunch.

My sons 8 and 11 actually laughed at some rides as they were so old and boring.

Luckily we went to universal at the start of holiday so skipped some planned Disney days to go back there. I wish we'd booked more nights at universal as unlike Disney they keep rooms clean and we had a much better experience overall.
Written 25 September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

William
1 contribution
Family
I have no idea why people bash Disney, other then some personal vengeance against a product that maybe they can’t afford. We walked onto literally every ride within 5 minutes, and if you learn how to use Genie+ it is by far the best theme parks experience you will ever have. The sense of entitlement people have now a days is sickening. The price of everything has gone up (this is called inflation and capitalism), as have your wages and property values. But no one ever complains about the latter.

The employees were as friendly as always (we just completed our 26th visit in 21 years). Not a single ride was down when we were there (other then a software reboot was needed on Rise of the Resistance, took about 10 mins). The food is always decent (nothing spectacular, but definitely edible). We stayed at All Star Sports and had a fantastic stay.

Already planning the next trip. Please don’t let the negative reviews deter you from enjoying this amazing vacation destination.
Written 25 September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

JulesVtAz
1 contribution
Took family, 6 adults 2 grandchildren in August. We had a wonderful time, the reason for only 3 stars is the wait times and the fact they allow guests to pay more to skip the lines. Disney is expensive enough for most of us and this once again allows those that can afford it to get something more because they can. So unfair!
Written 24 September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

StaffordKnotty
Stafford, UK3 contributions
Couples
This was my first ever trip to the US and therefore Disney as well. Stayed in the All Star Music resort complex with my wife.

Overall I had an amazing time but there were a few niggles (considering the cost) and it is just so expensive.

The good bits…
1) For someone who has only ever been to theme parks in the UK and Disneyland Paris (x3), the place is absolutely massive. The rides are incredible, the parks were so clean and tidy and the overall environment/layout is a cut above any other theme park I’ve been to.
2) While I’ve seen some comments on here regarding how the Disney staff have behaved, this was my first trip and I have to say that the vast majority were brilliant, helpful and friendly. In particular the staff on the Animal Kingdom Safari tour and the guide on the Jungle Cruise were hilarious. The staff in the hotel complex were nice and friendly.
3) The Guardians of the Galaxy ride (crazy!) and Rise of the Resistance (just superb from start to finish) are simply incredible and have pushed my previous favourite (Rock & Roller Coaster) down into 3rd place. Typhoon Lagoon was also a nice addition to visit (twice).

The not so good bits…
1) Whilst the rides (for a person of my limited experience) were amazing, all too often there were mechanical/technical issues with the main ones. We visited Hollywood Studios three times during our fortnight (14 day Park Pass) and on each occasion the Hollywood Tower of Terror wasn’t working.
2) Not sure how others found their resort shuttles. The All Star resort (music, movie, sport) seemed to suffer more than most from poor shuttle planning. The trips in and out of Disney Springs were excruciating. The use and allocation of the mobility scooters also needs looking at.
3) The cost. I really don’t know where to start with this. I have never known anywhere quite like it. It is absolutely shocking. I know of many people within the resort who booked an Uber to go to the local shop to buy food. I cannot imagine how much it would set a family of four back each time they eat. I accept there may be a premium with a place like Disney, but I wasn’t expecting anything like it was. Fortunately for us we are not big eaters and could easily make do with kids meals.

Overall an experience that everyone lucky enough should do once in their life. We have already decided we are going again in a few years, but will definitely stay off the resort in a Villa and drive in each day to keep the inexcusable cost down.
Written 24 September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Cassandra W
Canandaigua, NY6 contributions
Friends
I never in a million years thought I would give Disney such a low rating.

Background: I’ve been to Disney 12 times since 2016. With the last trip being last September 2021. I’m here now and am beyond shocked at how quickly things have changed.

I would like to give a shout out to the Cast member (I believe she was a manager) that helped me. Toward the end of my stay. She was amazing. And I gave this a two star because she made this time a little better. I just wanted to give her so much credit and thank you!

I won’t go into too much detail, but on the trip I’m currently on, I have been screamed at by cast members. For an example (many others like this): my Uber driver on accident drove into the wrong lane coming from the airport into the resort area. I was in the back seat and she took the opportunity to scream at me for going the wrong way. Again, I wasn’t the one driving. I have gotten food poisoning from Liberty Tree Tavern, (photo below of food) (had to miss the entire mnsshp, luckily I was able to speak with the cast member mentioned above and she did get me a refund. Wonderful person!) I’ve had cast members completely ignore my existence while trying to buy something. The cast members that made Disney for me are just over worked and under paid now. I do understand that they get a lot of rude guests, but I always go out of my way to try to show them they are appreciated. And to have them all be so rude, it’s sad.

Not to mention how high prices have gotten! This was the 1st time using lightning lane: and I have to say it’s just not worth the price. I wish they would just bring back Fast pass. I am hoping this is just an off week for the cast members, and I will try to come back next year. (I can’t bring myself to come back any sooner, if I’m treated like garbage.) unfortunately if I have a same experience next time I think my favorite place on earth is just not worth it anymore.

I have spoken to so many people on this trip, and everyone has had the same experience. Not one person has said they are enjoying themselves. They HAVE been saying how horrible the customer service is now.
Written 23 September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Craig B
birmingham17 contributions
Family
I’m giving it three stars, reluctantly, mainly because the resort was very well kept and the internal transport system was excellent. We stayed on site in Orlando at Port Orleans, French Quarter. Absolutely lovely place but incredibly, and unnecessarily expensive.

I think Disney have tarnished their reputation with the cost and we won’t be coming back.

If you do go, take lots and lots and lots of money and be prepared to go home with none of it.
Written 21 September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

John james M
1 contribution
Family
Having been to Disney several times I was so disappointed. My husband and I took our two grandchildren for a once in a lifetime holiday we bought our 14 day hopper passes before we left. I knew you had to reserve your parks before arriving but didn’t realise how difficult this would be. The staff in every park were extremely unhelpful. There were very few meet and greets available. We queued in the blazing heat for 45 minutes so my granddaughter could get a signature from one of her favourite characters, she was so patient despite being autistic only to be told just as it was our turn that she would not sign anymore. Explained my granddaughter was autistic but was just told NO. The food was awful and over priced especially in the table service restaurants. We had a completely different experience at Universal it was as good as always good was great, staff were polite and helpful. no need to reserve except for restaurants and we had a wonderful time. Come on Disney, Walt would be turning in his grave if he saw what you were doing to what was once a wonderful adventure.
Written 21 September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

nhhaig
New York City, NY148 contributions
Business
Very disappointing stay - stayed at the Yacht Club for two nights - limited housekeeping services - attended an event at the water’s edge by the resort - noted litter in the water and bugs biting during the event - have stayed numerous times previously, and unfortunately noted quite a decline -
Written 18 September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

mueljd
Wildwood, MO50 contributions
Friends
It costs a lot of money to visit DisneyWorld, stay on the property and purchase food (not to mention the cost of souvenirs). It is unconscionable that Disney ADDITIONALLY charges for FAST PASS (I think they call it Genie + these days) . That’s bad enough. For a company that SAYS its trying to be inclusive - it definitely separates the “haves” from the “have nots”.

After spending a fortune to stay at Disney property, entrance tickets, food/drink and souvenirs I chose not to spend an additional $15 per person per day for Genie +. I was appalled at the way the Genie + folks were handled. People who had been waiting at long lines for hours were held back so the Genie + folks could get on the rides first.

So unfair. If the cast members had “weaved in” the rest of us - especially where long non-moving lines were concerned; I would have been fine with that. But what happened was those less fortunate folks who couldn’t afford Genie+, were stuck in long - very hot lines that often didn’t move for 30 minutes or more watching the Genie + folks have absolutely NO WAIT times.

I also picked up a case of COVID during my trip to Disney. Yippee. Still sick.

The newer employees are not happy to have jobs there. The old employees/cast members seem to remember what it means to smile. Not one employee told me to have a MAGICAL day this trip.

This was my 5th trip to DisneyWorld and the most disappointing one of them all. If I ever go back I will probably buy the Genie + option, but will only stay for 3 days instead of 5 or 6 as I have always done. Disney just won’t make as much money off of me as they have in the past.

In years past we visited the week of Labor Day and it was not so crowded. This year it was terrible. New Cast members are not not happy or appreciative they work there. It’s hard to find decent food without a RESERVATION at one of the nicer restaurants.

One nice thing - we were almost always able to get a cup of water (free) from street vendors. Some actually turned us away when they had cups and water sitting right in front of them.

My suggestion would be to save your money and go somewhere else for the next few years until Disney can remember who their “customers” are.
Written 17 September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Jason
Cardiff, UK14 contributions
Family
Absolutely disgusting the huge price increases and additional charges. You are held over a barrel to pay for fast track due to queue times and then there's an additional charge for certain rides on top of the cost of the ticket. This is also doesn't take into account the $25 parking fee. We had to pay an additional $175 per day on top of our ticket price just to be able to enjoy certain rides. Disney have definitely lost sight of Walt Disney stood for. We shan't be returning anytime soon.
Written 16 September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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