We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Review Highlights
must go water section

The only reason it gets 4 stars and not 5 is because they charge a hotel guest $50 to use the... read more

Reviewed 2 days ago
DiamondD7
,
Boston, Massachusetts
massage from Tina was awsome

I have been to This spa at least 4times and have enjoyed it each time. This time I got Tina to do... read more

Reviewed 2 weeks ago
Liz C
via mobile
Read all 403 reviews
60
All photos (60)
Full view
Certificate of Excellence
Traveller Overview
  • Excellent79%
  • Very good13%
  • Average4%
  • Poor1%
  • Terrible3%
Travellers talk about
“rain room”(34 reviews)
“mineral pool”(26 reviews)
“steam room”(32 reviews)
About
Local Weather
Powered by Weather Underground
25°
17°
Nov
22°
15°
Dec
22°
13°
Jan
Contact
4441 Collins Ave, Fontainebleau Miami Beach, Miami Beach, FL 33140-3227
Website
+1 305-674-4772
Call
Top Selling Tours & Activities in and around Miami Beach
from US$ 49.00
More Info
Key West Day Trip
403 Reviews
from US$ 49.99
More Info
from US$ 58.99
More Info
from US$ 29.00
More Info
Reviews (403)
Filter reviews
390 results
Traveller rating
301
50
17
6
16
Traveller type
Time of year
LanguageEnglish
More languages
301
50
17
6
16
Show reviews that mention
All reviews rain room mineral pool steam room spa experience spa month minute massage swedish massage co ed quiet room the hot stone massage entire spa great massage pool area water features fontainebleau hotel men and women lounge chairs
FilterEnglish
Updating list...
1 - 10 of 390 reviews
Reviewed 2 days ago

The only reason it gets 4 stars and not 5 is because they charge a hotel guest $50 to use the amazing water section of this SPA, which I think isn't hospitable at all. I can see them charging $20, not $50. If you book...More

Thank DiamondD7
Reviewed 2 weeks ago via mobile

I have been to This spa at least 4times and have enjoyed it each time. This time I got Tina to do my massage and she was absolutely my favorite. She was so kind and the massage was phenomenal! Great Job!More

Thank Liz C
Fontainebleau H, Manager at Lapis Spa, responded to this reviewResponded 2 weeks ago

Dear Liz, Thank you for your loyalty to Lapis Spa at Fontainebleau. Please know that it was our pleasure to host you again. We are elated to hear our Team continues to provide exemplary service. We cannot wait to welcome you back! Warmest Regards, Lapis...More

Reviewed 3 weeks ago

I have had a mild shoulder injury for past 18 months and been getting monthly massages to help with recovery. Went to Lapis Spa again while in Miami with some friends for an extended weekend, and had a massage with Shantell for ~50 minutes. Was...More

Thank Trevor S
Fontainebleau H, Manager at Lapis Spa, responded to this reviewResponded 2 weeks ago

Dear Trevor, Thank you for taking the time to post this great review! Our Team Members aim to provide exceptional service and create memorable experiences. We are glad to see we, specifically Shantell, accomplished this. We will happily pass along your kind words to the...More

Reviewed 3 weeks ago via mobile

I had a really relaxing time at Lapis Spa. My massage therapist was the best. She was very friendly and made the atmosphere calming and relaxing with her caring and friendly personality. Her name is Shantell Lugo. I highly recommend having her as your masseuse.More

Thank Saher J
Fontainebleau H, Manager at Lapis Spa, responded to this reviewResponded 2 weeks ago

Dear Saher, Thank you for your review! It is inspiring to hear of our Team Members’ exemplary service. We are delighted to hear you enjoyed a great time at Lapis and we look forward to welcoming you back again soon! Warmest Regards, Lapis Spa and...More

Reviewed 11 October 2018 via mobile

I treated my wife to a birthday surprise at the hotel and my wife had a massage at the spa as part of her surprise. She just loved the massage.More

Thank Martin F
Fontainebleau H, Manager at Lapis Spa, responded to this reviewResponded 2 weeks ago

Dear Martin, Thank You for the kind words and great review. We are lucky to have you join us, especially on the joyous occasion of your wife's birthday! We look forward to your next visit to the Fontainebleau and to Lapis Spa and Salon! Warmest...More

Reviewed 2 October 2018 via mobile

I am extremely picky when it comes down to who is performing my facial. But I must say, Natalia is amazing. She has saved my LIFE! There is no other person I could trust more than her to cleanse and renew my skin. Please visit...More

Thank Allie C
Fontainebleau H, Manager at Lapis Spa, responded to this reviewResponded 4 October 2018

Dear Allie, Thank you for taking the time to post this great review! Our Team Members aim to provide exceptional service and create memorable experiences. We are glad to see we accomplished this with your stay. We will happily pass along your kind words to...More

Reviewed 23 September 2018 via mobile

Spa has many amenities but for the price you pay and the amount of profit the hotel makes you would think they highly maintain the spa. The employees are nice but not professional. We were rushed all over for our services and was pretty left...More

Thank Janett O
Fontainebleau H, Manager at Lapis Spa, responded to this reviewResponded 4 October 2018

Dear Janett, I am very happy to hear that your overall experience was impressive. Thank you for bringing this matter to our attention. We appreciate your feedback in order to improve our service level in the future. We are looking forward to your next visit....More

Reviewed 14 September 2018 via mobile

This is a must when you visit Miami and stay at the Fontainebleu.. This is where you may want to spend some of your hard earned $$ , well worth it ..More

Thank Juliet S
Fontainebleau H, Manager at Lapis Spa, responded to this reviewResponded 4 October 2018

Dear Juliet, Thank You for the kind words and great review. We are lucky to have you join us! We look forward to your next visit to the Fontainebleau and to Lapis Spa and Salon! Warmest Regards, Lapis Spa and Salon Management | Fontainebleau Miami...More

Reviewed 8 September 2018 via mobile

I visited the spa for my "annual Miami spa month service". I have been visiting this spa for about 5 years using the same massage therapist Lucas for the same exact service. Unfortunately Lucas was not available that’s specific date so I chose first available....More

1  Thank crystalcr920
Fontainebleau H, Manager at Lapis Spa, responded to this reviewResponded 11 September 2018

Thank you for taking the time to provide feedback regarding your recent stay at Fontainebleau. We are saddened to learn of the challenges you encountered and would appreciate the opportunity to speak with you directly. Our management team has attempted to reach out to you...More

Reviewed 5 September 2018 via mobile

I love spas. The Lapus Spa in Miami beach was amazing. I had the best time ever. My stone massage with Lorena was the best. We spent almost 6 hours there it was fun, relaxing and it exceeded my expectations. I will be going back...More

Thank Nsevere
Fontainebleau H, Manager at Lapis Spa, responded to this reviewResponded 11 September 2018

Thank you for your review! It is inspiring to hear of our Team Members’ exemplary service. We are delighted to hear you enjoyed a great time at Lapis Spa and we look forward to welcoming you back again soon! Warmest Regards, Lapis Spa and Salon...More

View more reviews
Nearby
Nearby HotelsSee all 216 nearby hotels
Fontainebleau Miami Beach
14,883 reviews
.03 km away
Soho Beach House
380 reviews
.18 km away
Four Points by Sheraton Miami Beach
2,091 reviews
.22 km away
Nobu Hotel Miami Beach
701 reviews
.23 km away
Nearby RestaurantsSee all 1,227 nearby restaurants
Stripsteak by Michael Mina
754 reviews
.04 km away
Hakkasan
1,941 reviews
.06 km away
Chez Bon Bon
406 reviews
.06 km away
Scarpetta
1,477 reviews
.09 km away
Nearby AttractionsSee all 509 nearby attractions
Miami Beach Boardwalk
6,568 reviews
.59 km away
Museum of Ice Cream
71 reviews
1.02 km away
Bleau Bar
295 reviews
.06 km away
Questions & Answers
Ask a question
Mcasti21
24 July 2018|
AnswerShow all 4 answers
Response from Tracey Everett P | Reviewed this property |
No, It's included in your Spa package, you get to utilize the Pool and the facility for the day
0
Votes
Go583309
17 November 2017|
AnswerShow all 4 answers
Response from Tracey Everett P | Reviewed this property |
I did it after my massage, you will want to hang around for a while afterwards
0
Votes
Workman31
14 March 2017|
AnswerShow all 2 answers
Response from Ernesto A | Reviewed this property |
No, they most be 18 or older and it doesn't matter if she goes with an older person.
1
Vote