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Emerald's International

Certificate of Excellence
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Address: 104 Duval St, Key West, FL 33040-6506
Phone Number:
+1 305-294-2060
Website
Today
10:00 - 18:00
Open now
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Hours:
Sun 11:00 - 17:00
Mon - Sat 10:00 - 18:00

TripAdvisor Reviewer Highlights

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  • 48
    Excellent
  • 1
    Very good
  • 1
    Average
  • 0
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  • 0
    Terrible
Amazing service!

What an amazing experience! I was vacationing in Key West & I needed a quick repair of my wedding ring & band. I had lost a couple of baguettes & I had the time, so I popped in to... read more

5 of 5 bubblesReviewed yesterday
Susan L
via mobile
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50 Reviews from our TripAdvisor Community

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Showing 50: English reviews
2 reviews
5 of 5 bubbles Reviewed yesterday NEW via mobile

What an amazing experience! I was vacationing in Key West & I needed a quick repair of my wedding ring & band. I had lost a couple of baguettes & I had the time, so I popped in to see what could be done. Not only did they have the materials needed to fix my ring, they also checked &... More 

Helpful?
Thank Susan L
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 4 January 2017 via mobile

I had browsed online for such a long time for the perfect emerald engagement ring, I found several places and one of them was were my fiancé finally got my ring costume made. Well it didn't turn out how we expected. I loved the stones but it was just not the perfect engagement ring. I kept on looking online for... More 

Helpful?
Thank Priscila S
Marcial d, Manager at Emerald's International, responded to this review

Thank you for giving us the opportunity to help you out Priscilla! We are always happy when these kinds of projects are a success and that it saved you time and money by not having to remake the whole ring! Wear it in good health and we look forward to seeing you again on our little island! More 

Level Contributor
79 reviews
22 attraction reviews
common_n_attraction_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed 14 October 2016 via mobile

Bought earrings there 20 years ago. Lost one. Wanted a new but similar pair Found a pair. They are supurb! Best service 20 years ago and best now! They worked with us on price. They customized the set so I have actually 2 sets of earrings. They shortened them for me. All work done when promised! Best service, excellent prices!!... More 

Helpful?
Thank Toritwo
Longwood
2 reviews
5 of 5 bubbles Reviewed 6 September 2016

Had a wonderful experience at Emeralds International. I am a new resident in the Florida Keys, and was looking for a jeweler who could help me remove some rings from my finger that were stuck. I found Emeralds International on the Key West Insider Guide app, and decided to give them a try. Stephanie, the wonderful sales associate, asked what... More 

Helpful?
Thank cwasula
Marcial d, Manager at Emerald's International, responded to this review

Thanks for sharing your experience Carolyn! It's always great to hear about the positive experience our customers have and it inspires us to strive even harder to give our customers the service they deserve!! We look forward to seeing you and making those beautiful designs! More 

1 review
5 of 5 bubbles Reviewed 20 June 2016

We do not typically post our experiences, but the service we received at Emeralds International is worthy of recognition. My wife's ring which we purchased at the Key West store was recently damaged. The return and repair process was probably the best that we have ever seen from a merchant. Carl was extremely accommodating and kept us updated throughout the... More 

Helpful?
Thank Steven H
Level Contributor
4 reviews
3 attraction reviews
5 of 5 bubbles Reviewed 14 June 2016 via mobile

My fiancé and I happened upon this little shop. Diana was very helpful and pointed out a beautiful pair of earrings for my sweet one. Customer assistance was great. Prices and quality appear to be good as well. Would recommend you stop by for a look!!

Helpful?
Thank Kim K
Fort Worth, Texas
1 review
5 of 5 bubbles Reviewed 4 June 2016

I came down as a visitor to Key West and I'm always interested in buying a pair of earrings as a souvenir. Stephanie and Marina were so gracious and spent a lot of time answering my questions and patiently showing me different pieces of jewelry. Marina also took the time to educate me about emeralds, how to judge a quality... More 

Helpful?
Thank meekimeowse
New York City, New York
1 review
5 of 5 bubbles Reviewed 28 April 2016

My wife and I were in Key West for a short vacation. We love emeralds so we stopped in to take a look. Fantastic looking store. Some very original pieces and the customer services was terrific. Multiple truly nice people took care of us and it was a genuinely pleasant and relaxed experience. We purchased a ring and we'll definitely... More 

Helpful?
Thank marcdz2016
Marcial d, Owner at Emerald's International, responded to this review

We are so happy to hear that your experience was such a positive one and we sincerely appreciate your business. Our family strives to create an environment that creates exactly the experience you had and we look forward to seeing you again. More 

Saint Paul, Minnesota
Level Contributor
86 reviews
14 attraction reviews
common_n_attraction_reviews_1bd8 50 helpful votes
5 of 5 bubbles Reviewed 24 April 2016

We purchased a conch pearl on Ebay and took it here to appraisal and resetting. I cannot say enough good about the staff and the customer service.

Helpful?
Thank liveforwater
Grimsby
Level Contributor
129 reviews
37 attraction reviews
common_n_attraction_reviews_1bd8 57 helpful votes
5 of 5 bubbles Reviewed 17 April 2016 via mobile

Called in here on the off chance they had a repair service. My diamond earing had become not safe to wear because of the screw back. This place had the part and replaced the whole backing in less than 15 minutes. The ladie on the till was most helpful and the gentleman Carl Schutze was great. Professional and saved the... More 

Helpful?
Thank Darren S
Marcial d, Owner at Emerald's International, responded to this review

Darren it was a real pleasure to meet you both and to be able to take care of this for you while you were on your cruise. Our policy here is to treat everyone with integrity & honesty while striving for excellence, and your vote of confidence just makes us even more eager to provide a great experience for all... More 

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