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Key West Express

Closed Now: 9:00 AM - 5:30 PM
Open today: 9:00 AM - 5:30 PM
Review Highlights
Great way to get the party started

This was probably at least my 5th time taking the Key West Express. I've never had a bad time on... read more

Reviewed 4 days ago
KGuinn1
,
Clearwater, Florida
Read all this before you go

Pros: We boarded the smaller boat from Ft. Myers. There were people directing us in to park, pretty... read more

Reviewed yesterday
Tom G
,
Florida
via mobile
Read all 1,964 reviews
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Certificate of Excellence
Traveller Overview
  • Excellent54%
  • Very good27%
  • Average10%
  • Poor3%
  • Terrible6%
Travellers talk about
“return trip”(201 reviews)
“day trip”(203 reviews)
“stay overnight”(48 reviews)
About
Get away to Key West, America's Caribbean Paradise, aboard Key West Express, where getting there is half the fun! What are you waiting for? Climb aboard our sleek, clean, modern, air-conditioned high-speed ferries - Features sundecks, snack bar...more
Closed Now
Hours Today: 9:00 AM - 5:30 PM
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Suggested duration: More than 3 hours
Contact
1200 Main St, Fort Myers Beach, FL 33931-2906
Website
+1 239-463-5733
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Reviewed yesterday via mobile

Pros: We boarded the smaller boat from Ft. Myers. There were people directing us in to park, pretty organized. Three decks,where you board is the lower deck, it has the most padded seating and the galley that is reasonably priced. Second deck up, has about...More

Date of experience: December 2018
Thank Tom G
Reviewed 2 days ago via mobile

The trip for the most part was pretty okay and laid back. The downside to the Key West express is the wait time for boarding and what not. Since they sell out all seats without notifying people that not all of the seats are indoors...More

Date of experience: December 2018
Thank Bryce12345
KWE_Mgr, Manager at Key West Express, responded to this reviewResponded yesterday

Bryce we are happy to know you found the experience to be laid back and hope for the opportunity to welcome you back aboard. All of our guests are important to us and experiences, opinions and feedback helpful in understanding how to meet their needs...More

Reviewed 4 days ago

This was probably at least my 5th time taking the Key West Express. I've never had a bad time on this boat. They tell you that you can't run a credit card while you are out at sea, but if you start a tab on...More

Date of experience: December 2018
Thank KGuinn1
KWE_Mgr, Manager at Key West Express, responded to this reviewResponded yesterday

We treasure reviews such as yours from guests who enjoy our services and return frequently. You offer helpful tips and good advice which is certain to be beneficial for others. Your feedback is sincerely appreciated as is your continued patronage. We wish you warm and...More

Reviewed 6 days ago

We love KWE and have used done many times. Normally on BIG ferry. Took Atlantic Cat yesterday anbd last week. Horrible ride. Tight seating - like cattle. Ask if you will be on the BIG ferry or little one. Big difference. Wish they told us...More

Date of experience: December 2018
1  Thank scott b
KWE_Mgr, Manager at Key West Express, responded to this reviewResponded 4 days ago

Scott it is disappointing that you didn't enjoy your experience as you have many times before. Each year all of our vessels are scheduled for routine maintenance, not unlike having your automobile tuned up annually. The Atlanticat, while smaller is equipped with the same amenities...More

Reviewed 1 week ago

First of all yes you have to be there early. There are a ton of people going and they need to check everyone with their security measures which we appreciate. Secondly if you cannot afford drinks on the key west you are welcome to bring...More

Date of experience: October 2018
Thank Cheryl W
KWE_Mgr, Manager at Key West Express, responded to this reviewResponded 1 week ago

Cheryl we adore your positive nature. We would love to have the ability to control the weather and provide smooth sailing every time. Taking a precaution is a great idea for anyone who suspect they may have a sensitivity to motion. We do understand we...More

Reviewed 1 week ago via mobile

We had purchased tickets for the ride to Key West at a special price along with a few friends. They had gone earlier in the year. We wanted to use them before they expired. The ride down wasn’t too bad. There was plenty of space...More

Date of experience: December 2018
Thank kathiev_13
KWE_Mgr, Manager at Key West Express, responded to this reviewResponded 1 week ago

Kathie we are disappointed to hear that you and your husband did not enjoy your trip. We do have food and beverage service as well as many tv's throughout as we play movies on both the first an second decks for guest entertainment. Many find...More

Reviewed 1 week ago

Four hour trip back from Key West, with ESPN blaring the entire time. When asked to turn off the volume (they normally use the close captioning), he smiled politely, said he'd ask the captain, and nothing changed. Manager later confirmed this is not SOP. Miserable!More

Date of experience: November 2018
1  Thank Sue M
KWE_Mgr, Manager at Key West Express, responded to this reviewResponded 1 week ago

Sue we regret your unhappiness regarding the tv station and volume however after looking into the situation we discovered that there were movies played on both legs of your travel however your seat selection in the bar/galley area they did have ESPN tuned in. Under...More

Reviewed 2 weeks ago via mobile

Fun trip to Key West we ourchsed these tickets at a discount Holiday special for 99.00 per ticket good for 2 years. Have been going to the keus for 30+ years and ot os no fun driving. Relax have a beer or choose from full...More

Date of experience: November 2018
2  Thank H9711LOlarryw
KWE_Mgr, Manager at Key West Express, responded to this reviewResponded 2 weeks ago

We appreciate your review and are delighted you find our services to be preferable to the long drive. How nice you were able to enjoy our the holiday savings which is our best annual promotion. We are currently offering those vouchers which are valid for...More

Reviewed 3 weeks ago via mobile

Drive!!! Driving will be much more comfortable!!!! Drinks are $6.75 and aren’t very good. Only a few staff members were nice, others rather bluntly rude. Getting on and off the Express you feel like hereded cattle. This is not the Express’ fault. The Key West...More

Date of experience: November 2018
3  Thank Michigan-TLWCAW
KWE_Mgr, Manager at Key West Express, responded to this reviewResponded 3 weeks ago

While we are not sure of any details specific to your travel and unfortunately cannot address unless you reach out directly we do understand that some prefer to vent frustrations publicly. In regard drink price, we serve only premium top shelf spirits and are lower...More

Reviewed 4 weeks ago

This is the fastest way to get to Key West and start enjoying yourself. Board and sit back and watch a movie, get a little something to eat, or take a nap. The boat arrives near Mallory Square, just steps from the Margaritaville Resort and...More

Date of experience: November 2018
2  Thank A314AAlindab
KWE_Mgr, Manager at Key West Express, responded to this reviewResponded 3 weeks ago

The ability to enjoy relaxing stress free travel is exactly why our guests come back time and again. There are no traffic jams on the Gulf! It is always rewarding to receive reviews like yours that let us know we are making your travel easy...More

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Questions & Answers
Ask a question
superflocke
15 December 2018|
AnswerShow all 2 answers
Response from KWE_Mgr | Property representative |
Yes, there are taxi's available as well as uber's who are responsive. If you call our office we can also offer contact information for another reputable ground transportation option.
0
Votes
Missmarilynjoy
30 November 2018|
AnswerShow all 4 answers
Response from KWE_Mgr | Property representative |
While the supply lasts. We don't know exactly when it will end therefore best to get them early. Each year we are met with unhappy last minute shoppers who missed out on our best sale of the year. The Holiday vouchers are... More
0
Votes
LisaB545
26 November 2018|
AnswerShow all 2 answers
Response from KWE_Mgr | Property representative |
We are not. We sail year round from Fort Myers Beach and seasonally from Marco Island, both on Florida's Gulf Coast.
0
Votes