The Spa at The Brown Palace

The Spa at The Brown Palace

The Spa at The Brown Palace
4.5
10:00 AM - 6:00 PM
Monday
10:00 AM - 6:00 PM
Tuesday
10:00 AM - 6:00 PM
Wednesday
10:00 AM - 6:00 PM
Thursday
10:00 AM - 6:00 PM
Friday
9:00 AM - 7:00 PM
Saturday
9:00 AM - 7:00 PM
Sunday
9:00 AM - 7:00 PM
About
Welcome to the Spa at the Brown Palace, where luxury meets relaxation. Enjoy our separate ladies and gentleman areas equipped with steam rooms, lockers, relaxation lounges, showers, and a beautiful variety of tea. With a wide range of treatments from relaxing massages, deeply hydrating facials, and luxurious nail services, we are sure to have the perfect options for any and all occasions.
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Address
Neighbourhood: Central Business District
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Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.

Popular mentions

4.5
4.5 of 5 bubbles182 reviews
Excellent
135
Very good
24
Average
11
Poor
8
Terrible
4

Angela P
17 contributions
5.0 of 5 bubbles
May 2024 • Solo
Best spa experience ever! Front desk were very friendly and polite especially Heavon, Bruk and Tyler. I was greeted with champagne and promptly checked in. Gloria my massage therapist heard everything I requested and delivered a phenomenal massage. I will define be attending their new wine down Wednesday and join their membership. The steam room is outstanding and just the right amount of heat and steam. I feel so relaxed and genuinely grateful to be feeling so much better. Thank you so much, I so appreciate the attention and your time. If you’ve never been you must go, I highly recommend it!
Written 12 May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Silvia
SP101 contributions
2.0 of 5 bubbles
Mar 2023 • Couples
The massage therapist was amazing but the place is a total mess. No tiles on the floor, dirty towels on the floor, wall with damaged wallpaper … it looked like they were under construction, but they got money anyway. Our massage was included in the package, but we were charged another 60 dollars anyway.
Written 21 March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Jim B
2 contributions
1.0 of 5 bubbles
Dec 2022 • Couples
This spa is awful! After checking in I was taken down stairs to a “cellar” - it was dark and cold! There was heavy brown paper covering the walls and floor (remodeling?). The steam room was out of order. There is no whirlpool. I was given a locker and my robe was damp!! The message therapist was mediocre at best. DISMAL is the only way to describe this experience.
Written 3 January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Cari L
5 contributions
5.0 of 5 bubbles
May 2021
Doug is a terrific sports massage therapist- excellent technique! Staff were very polite. Veronica was a terrific manicurist and I regret not also booking a facial with her as her fund of knowledge and attention to detail are clearly strengths.
Written 15 May 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Shay G
2 contributions
5.0 of 5 bubbles
Apr 2021
Very welcoming front desk staff who greets you with an essential oil scented mask and walks you down to the lounge area where you are given a glass of champagne and water while you wait. I would highly recommend the CBD wrap & massage combo with Devon! She listened to exactly what I was wanting out of the massage and I told her I was usually cold during my massages. She not only used the perfect amount of pressure and explained each step since I had never done a CBD wrap before, she also constantly made sure I was kept warm! Thank you Devon and see you soon!
Written 22 April 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Mary B
3 contributions
1.0 of 5 bubbles
Feb 2021 • Solo
“Mangers” pretend like they’re doing things to help guests yet don’t do anything at all. Terrible customer service and terrible help. Extremely disappointed, DO NOT book here.
Written 1 March 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

fadokv
Lafayette, CO140 contributions
5.0 of 5 bubbles
Sept 2020
I had the opportunity to receive a facial at the Spa. Because of COVID, we could not show up early and appreciate amenities. Nevertheless, I had one of the best facials I have ever had! My aesthetician was Veronica. I went for the Signature facial. She did some dermaplaning and wow, the effects are still apparent. My skin is so much more smooth. I found the people kind and helpful. I will go back there next time I am in Denver!
Written 6 October 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Savvy Travel
25 contributions
2.0 of 5 bubbles
Sept 2020 • Couples
What a sad and depressing spa. It’s brown alright and in the basement. Low ceilings. Dark and outdated decor. Just pitiful. Treatment was nothing special. No discussion of products used. Entire property in dire need of renovation.

On a positive note, the construction details that remain from the late 1800’s including onyx clad walls and incredibly detailed metal work still remains. Marriott should bring this beauty back to its former glory and reflag it as a Ritz.
Written 14 September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Mel G
Fort Lauderdale, FL113 contributions
2.0 of 5 bubbles
Feb 2020
What better way to celebrate Valentine's Day than with a massage? Or so we thought. After hearing great things about the Spa at Brown Palace, my partner and I decided to book massages for Valentine's day. Unable to reach the Spa concierge on the phone, we booked online. I booked a deep tissue massage for myself and a Swedish Massage for my partner. Under the special notes I requested the couples room, if available.
The day of the appointment, thinking we would be late, we called in advance to inform the Spa and was on the receiving end of poor customer service. The host who answered the phone was not pleasant, nor was there any willingness to assist. We didn't allow that to damper day. We ended up arriving 7 minutes before our appointment time. We were not greeted with a warm welcome. Everything was rushed. Our appointments were not confirmed. Had they were, we would have known we had a couples massage and that my partner's service was somehow changed from a Swedish to a deep tissue without our knowledge.
None of the lockers worked, which in turn took the attendant forever to find us a working locker. At this time it's 2pm, our service should have started, but our therapist had not come to pick us up yet so we assumed they were running behind. Our therapist eventually showed up and at this time it was 2:07pm. My partner was in the restroom and came out at 2:08. When we walked into the room, we were shocked it was a couples. No one had told us the appointment was changed. Till this day I do not know my provider's name nor was my service confirmed. Our service started at 2:11pm and ended at 2:46pm. So, not only were the therapist late picking us up, but we were shorted 4 minutes.
We didn't bother to mention anything to the Spa concierge because she was not pleasant at check-in. We paid and got out of there. FYI - we paid for a deep tissue, when my partner was booked for a Swedish, I'm not sure who changed the appointment.
Will we return? No
Will we recommend? No, there are far better Spas with excellent service in the Denver area.
Written 3 March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

greg f
Colorado Springs, CO5 contributions
4.0 of 5 bubbles
Oct 2019
The room was very nice, however as a Marriott Titanium Bonvoy member they did not have a free upgrade available and I had to pay for the valet.
Written 11 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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The Spa at The Brown Palace - All You Need to Know BEFORE You Go (2024) - Tripadvisor

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