SUR Lounge
What people are saying
Disappointment for a huge fan of VPR
Jul 2023
Being a big Vanderpump rules fan I was excited that on our visit to LA we managed to reserve a table. We arrived 15 minutes early to be told by the hostess that our table was not ready. I asked if we could take drinks in the bar and she responded a despondent yes. The Barman was friendly and our request for Vanderpump rose was turned down as the bar had ran dry! We chose two cocktails that were delicious but I was then told by credit card was not working. I knew I had just used it an hour earlier and asked him to try it again, and then it miraculously worked. At our reservation time I assumed someone would come find us and after 5 minutes after the time I asked a waiter who said I needed to go check with the front server who told me the table was running late and to to come back in 10 minutes. Why could they not come tell us when our table was ready when they were at fault? Poor service! We ordered our meal and more drinks after a good wait and we were very disappointed with our choices - the boneless chicken was fatty and had bones and the shrimp and cous cous was gritty and I didn’t expect it to be freezing cold. The lobster mash was the only dish we enjoyed and it was delicious. We turned down desserts as we had been so disappointed with our food. The one saving grace was the filming of series 12 was underway and James Kennedy was in the building, but he only played 3 tracks before he was called back into filming. The two Toms were in the building also and both posed for photographs - Schwartz was incredibly sweet, but Sandoval rolled his eyes at us and looked down on our request so it made me realise he certainly lives up to his poor reputation. A restaurant that trades on its celebrity status in my opinion that is starting to look very shabby - only waste your time if you’re a fan as the food, service and surroundings are poor x

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The area
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Neighbourhood: West Hollywood
For years, West Hollywood has been known as a hub for the LGBT communities in Los Angeles. Today it still maintains the title, but has also become the “it” neighborhood for the entertainment industry’s up-and-comers. Producers, directors, writers and aspiring actors call this area home. Known for great boutique shopping, vintage clothing stores, home décor shops and fitness studios, West Hollywood is a grid of wide boulevards and narrow residential streets. The neighborhood also has a concentration of the most avant-garde restaurants in Los Angeles (rivaled only by the burgeoning restaurant scene Downtown). A trip to the iconic Sunset Strip, with its many clubs, music venues, hotels and flashing lights won’t be forgotten.
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
Popular mentions

4.0
49 reviews
Excellent
16
Very good
17
Average
11
Poor
4
Terrible
1

Juedrop70
Stanhope, UK36 contributions
Jul 2023 • Friends
Being a big Vanderpump rules fan I was excited that on our visit to LA we managed to reserve a table. We arrived 15 minutes early to be told by the hostess that our table was not ready. I asked if we could take drinks in the bar and she responded a despondent yes. The Barman was friendly and our request for Vanderpump rose was turned down as the bar had ran dry! We chose two cocktails that were delicious but I was then told by credit card was not working. I knew I had just used it an hour earlier and asked him to try it again, and then it miraculously worked.
At our reservation time I assumed someone would come find us and after 5 minutes after the time I asked a waiter who said I needed to go check with the front server who told me the table was running late and to to come back in 10 minutes. Why could they not come tell us when our table was ready when they were at fault? Poor service!
We ordered our meal and more drinks after a good wait and we were very disappointed with our choices - the boneless chicken was fatty and had bones and the shrimp and cous cous was gritty and I didn’t expect it to be freezing cold. The lobster mash was the only dish we enjoyed and it was delicious. We turned down desserts as we had been so disappointed with our food.
The one saving grace was the filming of series 12 was underway and James Kennedy was in the building, but he only played 3 tracks before he was called back into filming. The two Toms were in the building also and both posed for photographs - Schwartz was incredibly sweet, but Sandoval rolled his eyes at us and looked down on our request so it made me realise he certainly lives up to his poor reputation.
A restaurant that trades on its celebrity status in my opinion that is starting to look very shabby - only waste your time if you’re a fan as the food, service and surroundings are poor x
Written 29 July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

WilliamTheSilent
Petaluma, California142 contributions
Jul 2022
I came here on a family trip as my niece is very enthralled with the show. Maybe that was her mistake. Being I've never seen the show I had zero expectations. Maybe that was my saving grace.

Just like everything else in Southern California, all is not what it is portrayed to be. Scratch the surface and all that glitters is not gold. I would not recommend actually scratching the surface at this place or you will have grime under your fingernails.

Sure, this place has a very captivating decor with all the flowers, colors, and greenery. I will give it that. Here's where it went south for me. When we were seated the cushions were all spotted and stained. The white table cloth was covered with paper, which indicates that they don't trust their clientele to not eat with their fingers, shovel food in their mouths, and slop all over. The bathroom cleanliness was on par with a gas station. If that level of unsanitary standards are in full view of the customers, God only knows what is lurking in the kitchen and behind the bar.

The food was at best underwhelming. Trying to give it a facelift with cute-sy dots and swirls of attempted culinary art for presentation can't hide the lack of flavor.

I think the owner of this place is more interested in self-fame than running a quality restaurant. The next show this place will be featured on is Bar Rescue with John Taffer.
Written 12 July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

janejohnson58
Watford, UK90 contributions
Jun 2022 • Couples
Disappointed to say the least ! Came especially as I was recommended, I’m from UK and heard a lot about Lisa V, such a shame was so disappointed, 1st table we were offered was terrible so we had to wait to get another one, receptionist was useless and slow , second table smelt of damp and by the kitchens when there was loads of empty tables , food was not bad but not great, such a shame , had Tom Tom booked but have cancelled , wouldn’t recommend all a bit of a hype !
Written 22 June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

LAD
7 contributions
May 2022 • Friends
I came here for brunch with friends and paid $20 for an egg white omelet that only contained gruyere cheese. On the plate we're also three burnt slivers of bread that would have chewed up your mouth worse than Cap'n Crunch and a very small sad looking half a tomato.

Another at the table got the salmon which she said was delicious but was a small piece floating in a bowl with what looked like a bit of potato soup. Her words were "I'll get some real food at our next stop".

The other two got eggs Benedict and a burger that looked good and they said we're just fine

On a positive note, the service was very good and the atmosphere was delightful.

Will I be back? No.
Written 4 May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Heather
West Kelowna, Canada1 contribution
Feb 2020 • Friends
We r huge fans of the show and came from Canada. We mentioned it was our 20 Anniversary when we reserved our table, no recognition of our special day! We were seated right by the stairs and my husband was constantly knocked by people coming or going! Service was meh and our dinners was good but the cheesecake at the end had to be a couple weeks old! We mentioned it to our server and he didn’t seem to care! So overall 2 outta 5
Written 10 March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

12456
Melbourne, Australia2 contributions
Dec 2019
Bar staff didn't know a simple drink and instead of finding out how to make it, they asked me. Not hard to google how to make lemon, lime and bitters.
Written 7 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Jenifer J
Elyria, OH13 contributions
Jan 2020 • Friends
After reading many mixed reviews, I decided to visit and was pleasantly surprised. Ambience was incredible - restaurant is beautifully decorated. Food was good and staff was very friendly.
Written 28 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Amiabar
Adelaide, Australia9 contributions
Oct 2019 • Couples
host with dark long hair with accent was very rude and ignored me at one point. Had a reservation but said we still had to wait at the bar and wait for a txt to be seated first. very disappointing. Loui our waiter was excellent, 5 stars to Loui, 5 stars for food but unfortunately because of that hostess I wouldn't recommend sur.
Written 27 October 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Danielle B
Michigan61 contributions
May 2019
My husband and I visited Beverly Hills for our anniversary and we were looking forward to having dinner at SUR Lounge! Everything was as expected! Atmosphere was cool and unique, the food was great and the service was excellent! We enjoyed our evening very much!
Written 4 September 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

marlene b
New York City, NY21 contributions
Aug 2019 • Friends
This is the 3rd time I visit and it’s because friends wanted to get the vanderpump experience. When we were seated Peter cane to by to greet us and was gracious enough to take a picture with us. That was the highlight. The waitress was not attentive at all. We had to keep asking to refill our water glasses. Once she took our order never came back to check on us to see if we needed anything. We wanted to get another drink and were so turned off by her that skipped ordering anything else. When we ordered the cheese balls that we heard so much about she didn’t tell us that only 3 come per order. There were 4 of us at the table. Would have been nice to know that. Hard to share them when they were so small. She just didn’t seem to be bothered. Food was ok. Very disappointing experience. I say skip it!
Written 31 July 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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SUR Lounge (West Hollywood) - All You Need to Know BEFORE You Go (with Photos) - Tripadvisor

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