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Review Highlights
Polaris Lounge delivers

The redone lounge is all it promises. The seated dining was excellent. Service was rapid and... read more

Reviewed 4 weeks ago
waiake1
,
Auckland Central, New Zealand
New spacious lounge with dated service

The lounge is nice, clean, and modern, but the service is dated. We sat in the restaurant section... read more

Reviewed 17 October 2018
Marc_W_14
,
Freehold, New Jersey
via mobile
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Traveller Overview
  • Excellent26%
  • Very good41%
  • Average0%
  • Poor20%
  • Terrible13%
Travellers talk about
“makeover”(2 reviews)
“champagne”(2 reviews)
“polaris”(5 reviews)
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SFO, Highway 101, International Terminal, Boarding Area G, Near Gate G-98, South San Francisco, CA 94128
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All reviews makeover champagne polaris flight lounge service seating sfo club
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1 - 10 of 10 reviews
Reviewed 4 weeks ago

The redone lounge is all it promises. The seated dining was excellent. Service was rapid and friendly. The food is tastefully done. The drinks were of high quality. For those wishing not to sit there is ample food for self service. There are both shower...More

Date of experience: November 2018
Thank waiake1
Reviewed 17 October 2018 via mobile

The lounge is nice, clean, and modern, but the service is dated. We sat in the restaurant section and it took 45 minutes for our order to be placed in the food delivered. There is a broad variety of food ample seating and plenty of...More

Date of experience: October 2018
Thank Marc_W_14
Reviewed 28 July 2018

Best place to go when waiting for your flight Excellent free food. Excellent free bar service. Always go in when waiting for my flight to leave. Disk people very nice...

Date of experience: July 2018
Thank dcs1755
Reviewed 24 May 2018 via mobile

The new SFO Polaris lounge lives up to all expectations. United has come through brilliantly. Spacious and inviting with top shelf champagne and cocktails. The food selection far surpasses the high bar set by the Amex centurion lounges. A fantastic success!

Date of experience: May 2018
Thank BerkeleyTravelAddict
Reviewed 6 January 2018

We enjoyed this lounge prior to boarding our flight to Singapore. This is a relaxing albeit, a little crowded lounge depending on the time of day. Upon checking in, one needs to either use the elevator or stairs to go down one level. Many food...More

Date of experience: December 2017
Thank Jay A
Reviewed 30 October 2017

We went to enter the United Club at the International Terminal and discovered it was closed until 2018 while undergoing a makeover to become a United Polaris Club. A sign directed members back to clubs in other terminals. Those flying Business Class or above were...More

Date of experience: October 2017
1  Thank Rumples
Reviewed 17 May 2017 via mobile

Old, ugly lounge and totaly crowded. To make it even worse, this is the only lounge I've ever seen that is charging for beer and drinks. Wine is for free. Light beer too. Normal beer is 4 dollar. That makes no sense at all. So...More

Date of experience: May 2017
Thank hagilo
Reviewed 30 March 2017

Though this Global First Lounge is starting to show some age, it is still one of the best in the United Clubs, around the world. I am guessing (no one could yet confirm on our visit) that it will get a makeover, when the full...More

Date of experience: November 2016
Thank The_Loup_Garou
Reviewed 13 February 2017

Background: I was on Jan29Su UA 875. Usually I use Fr flight, but biz talks+diner gave me to use Su moring flight, arrived Mo to TYO. Weekday, Rt101 to SFO has bad traffic jam, so needs enough spare time to catch flight. Found 101 was...More

Date of experience: January 2017
Thank naomia390
Reviewed 22 July 2016

The food on offer was self service and horrible. There was nowhere to sit. The bar was not only not free, but very expensive. This is not what I expect for a £6800 return Business-class ticket.

Date of experience: October 2015
Thank Mike B
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