My aunt booked a celebration for her birthday and it was cancelled last minute. Yes there was a power outage, but we attempted several times to work with the venue to figure out any other option. Kevin, the assistant manager, was not at all helpful to help us figure out an acceptable resolution despite us planning and having family from around the globe join to celebrate after a difficult year in our family. They cancelled at 3pm, offered no acceptable assistance and continually told us nothing could be done as a liability. When we got to the venue to retrieve all our items we set up yesterday, we were told staff would help us collect our things. The power came back on at 4, and what they did was put all our items in the foyer and get their whole staff to start preparing for their Easter brunch tomorrow. It is very clear their priorities are only for their revenue events and the lack of attempt to even work with us to salvage our event at their venue was incredible disheartening. Especially if this is a wedding or important event, look elsewhere to receive quality care and attention.

Customer service is non existent since they never answer their phone or return messages. Good luck getting a T time unless you just show up and hope for the best!